“Poor customer service and treatment by letting department...”
1 Star Review
Jan 07,2021
By:
'Jon'
Jan 07,2021
Branch: Tonbridge, 132 High Street
Services: Admin
Would you recommend?: No
Postcode: TN10
Branch: Tonbridge, 132 High Street
Admin
Postcode: TN10
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Live next door to a property managed by Bracketts.
Had issues with the tenant leaving her front garden in poor condition in past. Always been helpful when I have rang, not this time.
Not today, spoke to Ruth, who seemed to be suggesting to me I was making a mountain out of a molehill. Would merely say, would you want to live next door to it and my estate agent has commented on the previous accumulation of rubbish, which included a sofa and other items.
I have photos and I was left quite angry by the way I was spoken to. It is your tenant who is consistently unable to keep things tidy. Why put the cardboard outside the house unless the bin men are coming, the extra rubbish from Christmas has been sitting outside for over a week.
Given the lack of support I got, I will clean it up myself and have offered to let her put her rubbish in my black bin but maybe she should pay for an extra one...
Just not very understanding treatment and I was left angry by the whole conversation, which I had to chase up anyway...
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