City Accommodations
London, EC4A
4.4/5, 85 reviews
86% recommended
100% lettings valuation accuracy
91% lettings fee satisfaction

“AVOID. Sham license agreements...”

Share on :
Feb 16,2021
Minithumbdown
By: 'Omar'
Feb 16,2021
2 people found
this helpful
AVOID.

• They use sham license agreements rather than tenancies and so your deposit is not covered and you have very few rights as an occupant.

• No inventory, pictures or videos are provided about the state of the property before you move in apparently, but they will happily provide videos after your check-out so they can charge you for the issues that were already there upon check-in.

• They did not check or clean my room before I moved in, as proven by the fact a staff member came to my room asking if the previous tenant had left keys in the room. They hadn't - so I had to make a copy of the key myself which they never collected.

• Property left in disrepair - broken cupboards, showers, kitchen appliances, desks, chairs, wardrobes, dirty carpets, dirty and inadequate mattresses. Of course, none of this is "their problem" as this is all on you as a "licensee" and not a "tenant". The building itself was a construction site for the 12 months I lived there as the cladding had to be removed (and it's still being removed as far as I'm aware).

• 'Cleaners' cannot clean and do not speak 1 word of English (just like City Accommodations staff themselves).

• Exorbitant rents inconsistent with market rates and with other tenants paying much different amounts.

• Additional fees include: £100 in case of lost keys + a £50 administration fee, £50 to change room, £50 for extensions or renewals of the contract, £25 for not using the correct reference when paying rent, £40 for "reminders" of any conditions set out in the contract, and many other "administration fees" for any maintenance issues including the change of light bulbs.

• With the amount of administration fees they charge, you'd think they would at least be able to reply to your emails regarding maintenance and key issues - this is not the case. One tenant went without keys for a month due to City Accommodations’ awful communication.

• They have a business contract with the worst ISP - Plusnet - where the maximum speed on offer is 5-10Mb. Attempting to change this ISP will leave you without internet for over 1 month, just to be reverted back to the old ISP! I was not reimbursed for my data usage during this time of course.

• Despite the contract stating no check-ins/outs during December or August, I was allowed to check-in during December but not check-out the following December. The rules are applied as they see fit.

• My official check-out date was the first week of January, but in accordance with their contract, I was not able to reclaim my deposit until the 15th of the following month (February). My deposit was of course charged exorbitant fees as someone who was vocal throughout my tenancy about the issues my room, property, and contract had (£150 to clean a carpet? A new carpet doesn't even cost that much!).

• Overall, Carmelo and Javier are a complete joke and utterly incompetent. They couldn't pour water out of a boot with the instructions on the heel.
Was this helpful? Yes
By: carmelo spitaleri
Feb 20, 2021
Hello Mohamed,

We are sorry if you experience has not been as you were expecting, however it is in our opinion important and fair to specify some points.

1) You state that the contract used is a sham, however the license is a perfectly valid document when you share a flat with other persons. In particular in order to be defined a sham it's needed a judgment ruling that. We would like to remind you that we are member of The Property redressed scheme and also trading standards has reviewed our paper works., certainly their opinion is more accurate than your, in respect to this matter. We always available for registering the deposit which results anyway mandatory only in case of AST.

2) As per the agreement we carry on self inventory, where you send a video upon move out and we take action in case you leave to room in a bad state. The instructions reflected in the agreement are very clear

3) We received a call from you about 3 months ago threatening us to don't pay the rent in case we were not going to make some repairs, which you never reported ( because in fact they were not existing, as we found after inspecting the flat)
In particular you report:
Cupboards in the kitchen broke. When we come, and you were present, one cupboard was not closing because an oven tray was bigger than the cupboard itself and another cupboard ( right down side of the kitchen was purposely fit for the pipe works going trough, so not made to be used.
You reported the shower not being usable. When we questioned you what the issue was you were almost silent and pointed out some moisture in the ceiling, which is normal if after showering the door stays closed.
You reported some cupboard in the hallway full of stuff. We pointed out to remove personal belonging of the current occupant so our cleaner can remove any unwanted items. You said you were going to let us know when you and the other flatmates were going to remove the items, but this is never happened.

It worth to mention that upon that inspection we agreed to update internet however in that building was not possible to reach a better speed, and that was certainly not our fault and as form of courtesy delivered you some additional chairs.


Regarding the fee, you haven't been charged anything thing else than the renewal fee £50 which is clearly stated in our agreement and perfectly applicable as per the below link from Shelter.
You have been charged for a new mattress given that you left completely stained of brown in the middle and for cleaning the carpet in the room given that also that was in a very bad state


We believe that our approach toward you has been extremely fair and professional, however if you have as your own admission via email in December a natural rejection toward Landlords we can't certainly let you have such of disruptive approach.


It worth to note that the other 3 flatmates are all long term and happy customers staying at that property.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

City Accommodations
1 Hind Court, 149 Fleet Street
London
Greater London
EC4A 3DL
0203 637 4458

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 91% £450 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 67 9 0 0 0 0 3 2
Areas covered
  • EC4A
  • N1
  • SE11
  • E1
  • EC4A
  • E2
  • E14
  • E1W
  • EC1V
  • EC1Y
  • EC1R
  • W1
  • W2
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NLA DPS Property Redress Scheme
Latest Properties

No Properties

“AVOID. Sham license agreements...”

Share on :
Feb 16,2021
Minithumbdown
By: 'Omar'
Feb 16,2021
2 people found
this helpful
AVOID. • They use sham license agreements rather than tenancies and so your deposit is not covered and you have very few rights as an occupant. • No inventory, pictures or videos are provided about the state of the property before you move in apparently, but they ...
read full review
Was this helpful? Yes
By: carmelo spitaleri
Feb 20, 2021
View all comments (1)
Hello Mohamed, We are sorry if you experience has not been as you were expecting, however it is in our opinion important and fair to specify some points. 1) You state that the contract used is a sham, however the license is a perfectly valid document when you share a flat with other persons. In particular in order to be defined a sham it's needed a judgment ruling that. We would like to remind you that we are member of The Property redressed scheme and also trading standards has reviewed o ...

“Student accommodation...”

Share on :
Jan 08,2021
Minithumbup
By: 'Saurabh'
Jan 08,2021
0 people found
this helpful
As a international student it was very difficult for me to find a suitable house in London for student friendly rates but even in this pandemic city accomodation helped me with the room which is just perfect and very thanks to Carlos R for helping ...
read full review
Attachments

Review file
Was this helpful? Yes

“An absolute scam!!! Stay away everyone. Very ......”

Share on :
Jan 06,2021
Minithumbdown
By: 'Previous Tenant'
Jan 06,2021
0 people found
this helpful
An absolute scam!!! Stay away everyone. Very nice at first and then once I have them money and signed the contract absolute shit! They kept my money and gave me a room that was very different from what was advertised. When I contacted them to ...
read full review
Was this helpful? Yes
By: carmelo spitaleri
Feb 20, 2021
View all comments (1)
Hi there! We are sorry of your dissatisfaction, however we are not able to identify you given your anonymous name used. We always offer the possibility of being relocated in another property for any reasons you may want to do so. We have not been contacted by any lawyer, however we are available to her more from you or your lawyer in case you wish to discuss more. ...

“A friend of mine who was already living in on......”

Share on :
Nov 27,2020
Minithumbup
By: 'Angelika'
Nov 27,2020
0 people found
this helpful
A friend of mine who was already living in one of their properties introduced me to them. It took me one day to decide because I fell in love with 3 of the rooms they show me. Thanks to Victoria (admin girl) to make the references ...
read full review
Was this helpful? Yes

“A pleasure to work with...”

Share on :
Oct 15,2020
Minithumbup
By: 'Liam'
Oct 15,2020
0 people found
this helpful
We have worked with this company over the last 3 years and they have been a pleasure to work with and we look forward to continuing working with Carmelo in the future....
read full review
Was this helpful? Yes

“Provided City Accomodations with a property t......”

Share on :
Sep 11,2020
Minithumbdown
By: 'Darren'
Sep 11,2020
0 people found
this helpful
Provided City Accomodations with a property to rent to their prospective Tenants. They do not deal with Landlords fairly, neither adhere to agreements. Avoid...
read full review
Was this helpful? Yes

“Excellent customer service and professionalis......”

Share on :
Sep 01,2020
Minithumbup
By: 'Sami'
Sep 01,2020
1 people found
this helpful
Excellent customer service and professionalism. Properties are good quality and the support from staff is exceptional. Would highly recommend. Carmelo was my point of contact and is very good....
read full review
Was this helpful? Yes

“This agency is good. They are very straight f......”

Share on :
Aug 31,2020
Minithumbup
By: 'Morena'
Aug 31,2020
0 people found
this helpful
This agency is good. They are very straight forward and easy to deal with. I used 3-4 different agencies in London and this one is the one that I liked the most....
read full review
Was this helpful? Yes

“Most comfortable and convenience. I asked for......”

Share on :
Aug 31,2020
Minithumbup
By: 'Manuele'
Aug 31,2020
0 people found
this helpful
Most comfortable and convenience. I asked for a 2 months contract. Flats nice and clean. It has confirmed a service well managed. Thank you...
read full review
Was this helpful? Yes

“I was looking for an agency to manage my prop......”

Share on :
Aug 31,2020
Minithumbup
By: 'Tore'
Aug 31,2020
0 people found
this helpful
I was looking for an agency to manage my property and City Accommodations turned out to be an easy, all-in-one solution. They take care of everything, from compliance to tenant screening....
read full review
Was this helpful? Yes

“Beautiful room. If there is one thing that I ......”

Share on :
Aug 31,2020
Minithumbup
By: 'Travis'
Aug 31,2020
2 people found
this helpful
Beautiful room. If there is one thing that I like to this point is the kitchen its spacious than my previous place so I can cook many dishes specially on the weekends. If there is something broke I just call or mail them and they ...
read full review
Was this helpful? Yes

“The place is so clean no comment. Its safe an......”

Share on :
Aug 31,2020
Minithumbup
By: 'Mae'
Aug 31,2020
2 people found
this helpful
The place is so clean no comment. Its safe and you can walk to the night not thinking what will happened to you. I love my room cozy but super clean that is very important to me. THUMBS UP!...
read full review
Was this helpful? Yes

“Could not recomment them enough , very profes......”

Share on :
Aug 31,2020
Minithumbup
By: 'frederic'
Aug 31,2020
0 people found
this helpful
Could not recomment them enough , very professional and amazing service . Took us a long time to find something until wecame across those guys !...
read full review
Was this helpful? Yes

“Was happy with my stay, the house was close w......”

Share on :
Aug 31,2020
Minithumbup
By: 'Sonia'
Aug 31,2020
0 people found
this helpful
Was happy with my stay, the house was close walking distance to my office, never had any issues and would definitely recommend to others moving to London...
read full review
Was this helpful? Yes

“Appartamento in zona centralissima e pulito. ......”

Share on :
Aug 31,2020
Minithumbup
By: 'Spitaleri'
Aug 31,2020
0 people found
this helpful
Appartamento in zona centralissima e pulito. Coinquilini tranquilli ed educato, mi sono trovato benissimo. L'agenzia si trova in una zona centrale e gli impiegati sono sempre fisponibili....
read full review
Was this helpful? Yes

“La casa è molto bella e l'accoglienza ottima.......”

Share on :
Aug 31,2020
Minithumbup
By: 'Giovanna'
Aug 31,2020
0 people found
this helpful
La casa è molto bella e l'accoglienza ottima. Se dovessi ritornare a Londra sceglierei la stessa agenzia. I prezzi sono sostenuti ma ne vale la pena (The house is very nice and the welcome is excellent. If I were to return to London I would choose ...
read full review
Was this helpful? Yes

“This company give me plenty of time to think ......”

Share on :
Aug 30,2020
Minithumbup
By: 'Amir'
Aug 30,2020
1 people found
this helpful
This company give me plenty of time to think and payment options. I am living in London at the moment and I assure you the staffs are nice, respectful and willing to help....
read full review
Was this helpful? Yes

“Just finished my contract with City Accommoda......”

Share on :
Aug 30,2020
Minithumbup
By: 'Michelle'
Aug 30,2020
1 people found
this helpful
Just finished my contract with City Accommodations. So far everything is good there are some little problems but they fix it immediately. If I were able to work again in London I still gonna choose this company....
read full review
Was this helpful? Yes

“Ruben is the agent I met here in London. I as......”

Share on :
Aug 30,2020
Minithumbup
By: 'Yuna'
Aug 30,2020
1 people found
this helpful
Ruben is the agent I met here in London. I ask him if its possible to view the room after working hours and he said yes. He is so patient waiting for me even I'm a bit late to the schedule that I set, he ...
read full review
Was this helpful? Yes

“The staff / agents are very accommodating. I ......”

Share on :
Aug 30,2020
Minithumbup
By: 'Emerson'
Aug 30,2020
0 people found
this helpful
The staff / agents are very accommodating. I was impressed with the help they gave when I was inquiring for a room 😊...
read full review
Was this helpful? Yes

“I've been staying 6 months in a room provided......”

Share on :
Aug 30,2020
Minithumbup
By: 'Francesco'
Aug 30,2020
0 people found
this helpful
I've been staying 6 months in a room provided by City Accommodations in Paddington and I'm very happy with it. The agency has been always very fast and responsive from day one....
read full review
Was this helpful? Yes

“The best agent in London!...”

Share on :
Aug 29,2020
Minithumbup
By: 'Jacqueline'
Aug 29,2020
0 people found
this helpful
The best agent in London! Very friendly staff members, who always give me useful information that I need. Would not hesitate to recommend it to everyone....
read full review
Was this helpful? Yes

“Properties are actually nice and service is good...”

Share on :
Aug 29,2020
Minithumbup
By: 'Dani'
Aug 29,2020
0 people found
this helpful
Good service, nice houses and they are very reliable in terms of repairs and overall very flexible and underdtanding. Will always rent with them...
read full review
Was this helpful? Yes

“Very happy with everything, excellent service......”

Share on :
Aug 28,2020
Minithumbup
By: 'Nora'
Aug 28,2020
0 people found
this helpful
Very happy with everything, excellent service! The place is great and communication was quick, friendly and reliable, would recommend to friends...
read full review
Was this helpful? Yes

“This neighborhood is safe and the room is ver......”

Share on :
Aug 28,2020
Minithumbup
By: 'Calvin'
Aug 28,2020
0 people found
this helpful
This neighborhood is safe and the room is very clean. I was surprise that its near the university and restaurants. Its Kinda noisy but it's fine. My mom really likes the place....
read full review
Was this helpful? Yes

“This flat is 6-7 minute walk from the tube st......”

Share on :
Aug 28,2020
Minithumbup
By: 'Eimi'
Aug 28,2020
0 people found
this helpful
This flat is 6-7 minute walk from the tube station. Its also close to coffee shops, restaurants and hospital. Its my third time to book an appointment to this company. I recommend City Accommodation for anyone who's looking for a place to stay...
read full review
Was this helpful? Yes

“I came in their office and Ruben assited me. ......”

Share on :
Aug 28,2020
Minithumbup
By: 'Diego'
Aug 28,2020
0 people found
this helpful
I came in their office and Ruben assited me. He was really kind with me. He spent a lot of time with me to find the accommodation which fitted better with my needs. The same day, I was able to grab my keys and head ...
read full review
Was this helpful? Yes

“Great friendly service , the flat was nice an......”

Share on :
Aug 28,2020
Minithumbdown
By: 'Robert'
Aug 28,2020
0 people found
this helpful
Great friendly service , the flat was nice and clean no problems at all , nice area good shopping, close to the river...
read full review
Was this helpful? Yes

“Reliable...”

Share on :
Aug 28,2020
Minithumbup
By: 'Leonardo'
Aug 28,2020
0 people found
this helpful
Simple and clear process with these agents, I have enjoyed every day within my property. They are very responsive and reliable...
read full review
Was this helpful? Yes

“Good communication with the staff as they wer......”

Share on :
Aug 28,2020
Minithumbup
By: 'ANDREEA'
Aug 28,2020
0 people found
this helpful
Good communication with the staff as they were very helpful during the rental process. I have managed to secure an accommodation with them based on a recommendation of a friend....
read full review
Was this helpful? Yes

Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are not negotiable)

Guaranteed rent offered. No fees for Landlords

Last updated on 23/09/2018, 9:18 PM by Emma Yan

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are member of the Property Redressed Scheme and NLA.
Last updated at 11:21 AM 25/09/2018 by Carmelo spitaleri

Awards won by City Accommodations, London EC4A 3DL


As Seen On

Find the Best Agent to
Sell or Rent Your Home