Andrew Louis currently let my apartment, I feel I must warn people for such a well established company with a large number of staff they make so many errors and are so difficult to contact.
I have found the quality of tenants from this agent has been overall extremely poor and I never had a tenancy run smoothly or end without damages or loss of rent.
Set up fee was £195 and monthly Management fee 12.5% of the rent, then there is basically a fee for everything else. They also charge 15% on top of all repairs which is sad as there monthly fee is not cheap.
I found they don\'t do inspections on occupied properties only inspect after a tenant leaves. Last year I had a situation were this was to late as by this point tenants had gone and damage was already done.
Overall I have felt like I have done nothing but chase this agent and bark instructions for them to follow.
For me it\'s a new year, new start and I have seen a word of improvements in the short time I have been with my new agent.
If quality tenants, customer service, regular rent and a person on the end of the phone when you need them is what you looking for from an letting agent I DO NOT recommend Andrew Louis.