Hi Tom, Thank you very much for your 5 star review and kind comments for the team at our Hornchurch office, and Anita who is based in our Customer Care Team at Head Office. They are all committed to providing the best possible customer care, and with many years of experience between them, are best placed to deal with any matters that may arise during the transaction. They will offer guidance and support from the first point of contact through to exchange and completion, and keep all parties regularly updated throughout the process. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.