[[EDIT ORIGINAL START]]
Used them in 2006 - I was very dissapointed. Some stuff e.g. Flat was nice and spaceious, was amazing and I wouldn't have went with them only for those things. Broken promises and complete tossers the lot of them.
I moved in March, central heating didn't work they didn't help. Washing machine broke down and ended up with my most severe case of exzema from using the local laundromat. I unsatisfactory responses on these issues - a repair man came out after 6 months and after having taking a half day off work just confirmed it was a write off and that someone would be out soon...
Phone line was a Tiscali line, very basic stuff. The agent didn't even respond to my email querying this, so I did digging on my own. As this meant was 'another line' in the flat BT made the most of it - had to pay the same broadband bills as I would if I actually got the service (!) and they kept trying to con me into ordering a new BT line for