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CPS Homes
66 Albany Road
Roath,Cardiff
Cardiff County
CF24 3RR
029 2045 4555
Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100% | 100% | £142,000 | £440,000 |
From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
---|---|---|---|---|---|---|---|---|---|
0 | 0 | 17 | 7 | 2 | 0 | 1 | 0 | 1 | 1 |
No Properties
Please contact us if you are a landlord and would like more information on our services or fees.
Last updated on 03/06/2019, 6:20 PM by Fiona- Trainee Assistant ManagerPlease contact us if you are considering selling your property.
Last updated on 04/06/2019, 1:56 PM by Nikki Lewis, DirectorPlease contact us if you are a landlord and would like more information on our services or fees.
Last updated on 03/06/2019, 6:21 PM by Fiona- Trainee Assistant ManagerPlease contact us if you are a tenant who needs to change their tenancy agreement and would like more information.
Last updated on 04/06/2019, 12:01 PM by Fiona- Trainee Assistant ManagerPlease contact us if you are looking for a property and would like more information on our services or fees.
Last updated on 03/06/2019, 6:26 PM by Fiona- Trainee Assistant ManagerPlease contact us if you are a tenant and would like more information on resigning your contract and associated fees.
Last updated on 03/06/2019, 6:26 PM by Fiona- Trainee Assistant Manager
Thank you for taking the time to leave us your feedback. I am sorry to hear that you have been disappointed with the service you have received from our maintenance team.
I am aware that you have reported an issue with your windows leaking, however it was determined that this was condensation forming on the inside of the window. This was confirmed by a Housing officer from Cardiff Council at a recent inspection that took place at the property. Additionally, we had the glass changed in the windows in 2019 for you. This was because you had reported condensation between the panes. There were no issues found with the window frames. We recently suggested that a contractor attends to put some silicon around the windows, but when we approached you to arrange attendance, you said that you did not want him to attend. Please let us know if you have reconsidered the offer and I’ll be glad to arrange.
I can see that you have had an issue with your boiler previously. We arranged for a new thermostat to be installed and then a few weeks later, a separate issue came to light. Your Landlord arranged for a contractor to carry out repairs. Of course it is far from ideal to have no heating during the winter months, but I’m glad to see that this was resolved within a few days. It looks as though this was resolved back in 2019, but if you are experiencing any issues with the boiler currently, please let us know and we will be happy to help.
There was an issue with damp caused by water not draining away from the patio. Again this looks to have been resolved back in 2019, but if you are still experiencing any issues relating to this, then let us know.
With regards to the property being structurally unsafe and poorly insulated, Housing enforcement found no issues on attendance other than a leak from the shower which was repaired shortly after. We have not received any feedback from the contractor who last attended to suggest that there are serious issues at the property.
Originally, your tenancy was due to end in August 2020, however you decided that you would like to stay at the property for another year. I am not aware of your social worker approaching us with regards to leaving your tenancy early, but I’d be happy to discuss with them and give you some information on the leaving early procedure if you would like.
It is always our aim to provide our tenants with a friendly and professional service, and I am sorry to hear that you feel this was lacking in your experience. We will of course take your feedback on board.
If you would like to discuss any of the above further, please get in touch with us directly and we’ll be happy to help.
Kind regards,
The CPS Homes Team.