Fine & Country
Stafford, st18
5/5, 44 reviews
93% recommended



Property Features


“Superb Service...”

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Feb 06,2021
Minithumbup
By: 'Kirsty M'
Feb 06,2021
0 people found
this helpful
Anita Adams gave us fantastic service in assisting us purchasing our site, extremely professional in making the deal come together, so good in fact we've asked her to market the barn conversions when ready ! Wouldnt use anyone else
Was this helpful? Yes
By: Anita Adams
Feb 09, 2021
Thank you Kirsty, it's been a pleasure to work with you both and I have to say, what I have seen so far is nothing short of amazing - it looks like you will turn these barns around in less than 12 months ?

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Opening Hours
Address

Fine & Country
Dunston Business Village, Woodland Lodge, Dunston, Staffordshire, ST18 9AB
Stafford
Staffordshire
st189ab
01785 338585

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 23 3 17 0 1 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Property Redress Scheme
Latest Properties

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“A job well done!!!....”

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Oct 25,2022
Minithumbup
Karl
By: 'Jill'
Oct 25,2022
0 people found
this helpful
Karl was the amazing link to marketing and selling our house. Always available, so knowledgable,he liased with all parties in a professional and friendly manner. A job well done!!!...
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“Anita Adams was fantastic in supporting us to......”

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Jun 06,2022
Minithumbup
By: 'Rachel'
Jun 06,2022
0 people found
this helpful
Anita Adams was fantastic in supporting us to find our perfect home. We initially viewed a property with Anita but couldn't quite stretch our budget. Anita kept us in mind and as soon as a suitable property came up she let us know. I was ...
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By: Anita Adams
Aug 05, 2022
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Thank you Rachel - it has been a pleasure working with you and finding properties for your friends too! Can't wait to see what you have done with the place. Thanks again ...

“Extremely good and professional service from ......”

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Apr 02,2022
Minithumbup
By: 'Samson Liu'
Apr 02,2022
0 people found
this helpful
Extremely good and professional service from agent Anita Adams. She is full of knowledge and experience and handled all parties well in all the interactions. I shall certainly use the service again if I needed to, without reservation....
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By: Anita Adams
Apr 04, 2022
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Thank you Samson, it was a pleasure working with you. It is always an emotional and stressful time moving home, especially when it has been a family home for so long. All the very best to you and your family. ...

“Anita at Fine and Country was utterly brillia......”

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Apr 01,2022
Minithumbup
By: 'julie'
Apr 01,2022
1 people found
this helpful
Anita at Fine and Country was utterly brilliant. We contacted Anita after marketing with 3 previous high end agents but no sale. At that point we had lost faith in getting a sale within our deadlines. What a breath of fresh air and a dynamic approach ...
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“Anita was a consistent and reassuring presenc......”

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Apr 01,2022
Minithumbup
By: 'Samantha'
Apr 01,2022
0 people found
this helpful
Anita was a consistent and reassuring presence throughout the purchase of our dream home. Always willing to provide the necessary advice and support that we required and supported us when we felt let down by our own agent. We were very impressed with the service ...
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“Karl was very successful...”

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Mar 30,2022
Minithumbup
Karl
By: 'Malcolm R'
Mar 30,2022
0 people found
this helpful
Karl was very successful in bringing viewers to the property in the first 6 weeks and closed a sale shortly after. He made selling the property less complicated by communicating with both my solicitor and the buyer’s solicitor. I would have no hesitations in recommending ...
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“Karl was excellent throughout the process and......”

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Mar 28,2022
Minithumbup
Karl
By: 'Jamie Barnett'
Mar 28,2022
0 people found
this helpful
Karl was excellent throughout the process and i would highly recommend/use him again. Our chain was rather tricky due to our forward purchase but Karl managed the situation superbly. We achieved a strong price for our property and the marketing/photographs were very high ...
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“From day 1 Karl has been patient, knowledgeab......”

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Feb 23,2022
Minithumbup
Karl
By: 'Jared'
Feb 23,2022
0 people found
this helpful
From day 1 Karl has been patient, knowledgeable and took all the hassle out of selling our house. Not only that but he has true reflection of the accuracy of valuations and not just out to sell the house at any price(as some agents do). ...
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“The Ultimate Professional...”

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Dec 22,2021
Minithumbup
By: 'T Williams'
Dec 22,2021
0 people found
this helpful
Simply put, an exceptional experience. Anita Adams is the ultimate professional - highly experienced and knowledgeable, providing an end to end service which is both of the highest quality and guiding her clients in their absolute best interests at all times. With a totally individual ...
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By: Anita Adams
Dec 22, 2021
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Thank you so much for your honest feedback, it was an absolute pleasure to work with you both. All the very best with your onwards purchase and we look forward to seeing you in the New Year. ...

“More than just an Estate Agent!...”

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Dec 13,2021
Minithumbup
By: 'Garry and Paula'
Dec 13,2021
0 people found
this helpful
Much more than an estate agent! Anita Adams took control of selling our house completely out of our hands, she coordinated both the sale of our property and purchase of our new property, liaising with the whole chain from marketing to signing of contracts. She ...
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By: Anita Adams
Dec 22, 2021
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Thank you Garry and Paula - I'm so happy for you that you found what you were looking for. 2022 is going to be a good year for you! I will pop in to say hi when I am passing and bring my paint brush! ...

“Highly recommend Anita Adams...”

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Nov 09,2021
Minithumbup
By: 'Maria'
Nov 09,2021
0 people found
this helpful
Excellent customer service. Anita Adams was instrumental in seeing our property purchase through to completion. Anita's industry knowledge, dedication and sheer commitment shines through, we simply could not have done this without her! Highly recommend....
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By: Anita Adams
Dec 22, 2021
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Thank you Marie - we are so happy that you were the successful buyer of your home, as you know, I pushed to sell is as I think it is the best house in a fantastic location. I know you and your family will be very happy there and we don't expect to see the house for sale for at least 20 years! All the very best. ...

“great customer relations, kept us informed, r......”

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Nov 04,2021
Minithumbup
By: 'Julie Finney'
Nov 04,2021
0 people found
this helpful
great customer relations, kept us informed, researched the local areas eg walks places of interest and found the correct cliental for our property...
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“I wholeheartedly recommend Karl Rusk and Fine......”

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Sep 08,2021
Minithumbup
Karl
By: 'Jo'
Sep 08,2021
0 people found
this helpful
I wholeheartedly recommend Karl Rusk and Fine & Country. His professionalism and dedication sets him apart from other agents in my view. It was refreshing to be able to deal with only Karl every step of the way and know that he was fully informed with ...
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“Throughout the purchase process, Anita was in......”

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Aug 20,2021
Minithumbup
By: 'Claire'
Aug 20,2021
0 people found
this helpful
Throughout the purchase process, Anita was incredibly supportive and reassuring, and always quick to respond to any communication. She could not have been more helpful, including organising a viewing at short notice, negotiating on our behalf and ensuring that the process to exchange and completion ...
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“We recently purchased our dream home through ......”

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Aug 16,2021
Minithumbup
Karl
By: 'ian morris'
Aug 16,2021
0 people found
this helpful
We recently purchased our dream home through Karl Rusk. He made the transaction very straight forward being open, honest and clear with communications. Even when the deal hit a few bumps in the road, he worked the 'chains' very well to keep everyone aligned and ...
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“Karl is very professional and a genuinely nic......”

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Aug 03,2021
Minithumbup
Karl
By: 'Andy'
Aug 03,2021
0 people found
this helpful
Karl is very professional and a genuinely nice guy. He goes the extra mile and nothing is too much trouble....
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“First Class service......”

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Aug 02,2021
Minithumbup
Karl
By: 'Steve Schiller'
Aug 02,2021
0 people found
this helpful
From initial meeting and property valuation we new that Karl Rusk was "different " to other estate agents we have used before. His professionalism at every stage of the process is best in class. Diligent, communicative, reassuring, open and honest - we couldn't have asked for ...
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“We had the pleasure of working with Karl at F......”

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Jul 23,2021
Minithumbup
Karl
By: 'Abigail Floyd'
Jul 23,2021
0 people found
this helpful
We had the pleasure of working with Karl at Fine and Country when we bought our house in Stafford. Karl was very helpful in terms of helping us understanding what was included in the sale and also the process. We were also on very tight ...
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“Fine & Country left no stone unturned in sell......”

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Jul 16,2021
Minithumbup
By: 'Robert'
Jul 16,2021
0 people found
this helpful
Fine & Country left no stone unturned in selling my property. They guided me through all aspects of the sale and I couldn’t find any fault...
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Was this helpful? Yes

“First class service from Karl Rusk @ F & C, n......”

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Jun 27,2021
Minithumbup
Karl
By: 'Joanne'
Jun 27,2021
0 people found
this helpful
First class service from Karl Rusk @ F & C, nothing was too much trouble & kept us informed every step of the way. His pro-active approach helped us through our house sale....
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“Anita Adams property sale fixer...”

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Jun 01,2021
Minithumbdown
Karl
By: 'Jane Woodhead'
Jun 01,2021
0 people found
this helpful
We knew when we changed agents and put our sale into Anita Adams’ care that the sale was in the best possible hands. Anita made things happen, was always there when an issue arose ( and we had quite a few of those!) and quite simply ...
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“We bought a house from this agent. Anita was ......”

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Apr 12,2021
Minithumbup
By: 'Penelope'
Apr 12,2021
0 people found
this helpful
We bought a house from this agent. Anita was very professional and worked really hard to insure that the sale went through without too many problems. If ever we came to sell a house I would gladly hand it over to this agent....
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By: Anita
May 18, 2021
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Thank you Penelope - I have to say I am really looking forward to seeing what you have done with your amazing new home. Thank you again. ...

“We can't thank Anita enough for her fantastic......”

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Mar 04,2021
Minithumbup
By: 'Kirsty'
Mar 04,2021
0 people found
this helpful
We can't thank Anita enough for her fantastic service when selling our house. Throughout the whole process she provided advice, support and showed complete dedication to guiding us though each process. Thanks again!!...
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Was this helpful? Yes
By: Anita Adams
Apr 09, 2021
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Thank you so much Kirsty, it was an absolute pleasure working with you both. And we would like to wish you every happiness in your new home - it's lovely in this part of the world!. ...

“Exceptional Service...”

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Feb 08,2021
Minithumbup
By: 'Helen'
Feb 08,2021
0 people found
this helpful
Thanks Anita for an exceptional service in handling the sale of a Grade II listed property. Taking into account the difficult time with viewings taking place during lockdown, nothing was too much trouble for Anita. I really felt that Anita was really working for me, ...
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Was this helpful? Yes
By: Anita Adams
Feb 09, 2021
View all comments (1)
Thank you Helen, your property was a truly beautiful home - which attracted a lot of attention. It was pleasure working with you and I would like to wish you every success in your next chapter. All the very best to you both. ...

“Fabulous service for us as buyers by Anita Ad......”

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Feb 07,2021
Minithumbup
By: 'Deborah'
Feb 07,2021
0 people found
this helpful
Fabulous service for us as buyers by Anita Adams, could not have been more helpful & providing ongoing support. Will definitely use to sell in future....
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By: Anita Adams
Feb 09, 2021
View all comments (1)
Thank you Deborah, yes what a journey, we started out looking at a bungalow in Morley - visiting you as we went into the pandemic then found a wonderful barn conversion where I am sure you and mum will be very happy. ...

“Superb Service...”

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Feb 06,2021
Minithumbup
By: 'Kirsty M'
Feb 06,2021
0 people found
this helpful
Anita Adams gave us fantastic service in assisting us purchasing our site, extremely professional in making the deal come together, so good in fact we've asked her to market the barn conversions when ready ! Wouldnt use anyone else...
read full review
Was this helpful? Yes
By: Anita Adams
Feb 09, 2021
View all comments (1)
Thank you Kirsty, it's been a pleasure to work with you both and I have to say, what I have seen so far is nothing short of amazing - it looks like you will turn these barns around in less than 12 months ? ...

“Anita Adams@ Fine & Country- Property Expert...”

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Dec 21,2020
Minithumbup
By: 'Stephen'
Dec 21,2020
0 people found
this helpful
Anita Adams, is an experienced tenacious property expert, with an amazing attention to detail. She is a problem resolver and a great negotiator. Her experience 'outshines' many other Agents working in Staffordshire....
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“Thank you Anita...”

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Dec 04,2020
Minithumbup
By: 'Joy'
Dec 04,2020
0 people found
this helpful
Anita Adams has been the most helpful estate agent throughout our property search. She made the entire purchase process seamless and used her vast knowledge and contacts in the industry to resolve any queries we had throughout the purchase. Anita is very professional and went ...
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“Best estate agents ever....”

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Dec 03,2020
Minithumbup
By: 'Anne'
Dec 03,2020
0 people found
this helpful
Anita went above and beyond at all stages of our house sale. From initial marketing to completion she was always available to discuss things and supported us though the process of getting the best price for our property to managing the exchange and completion process....
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“We purchased a property with Anita. I am not ......”

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Dec 01,2020
Minithumbup
By: 'Nicola'
Dec 01,2020
0 people found
this helpful
We purchased a property with Anita. I am not really sure where to start as she was amazing all the way through the process, from the first telephone call arranging our first viewing to telephone calls to solicitors, to chasing down documents needed. We completed ...
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Was this helpful? Yes
By: Anita Adams
Jan 05, 2021
View all comments (1)
Thank you so much Nicola - you got there in the end! And it looks amazing, you have both worked so hard on the place, you must be proud. See you again soon. Anita. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

F&C (Midlands) Ltd
In-House Complaints Procedure
The Property Redress Scheme (PRS)
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the estate agent that is handling your case.
If the estate agent cannot resolve the issue for you then please send a written formal complaint to our Area Manager – [email protected] clearly explaining the specific reasons for your complaint, and how you would like it resolved
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Area Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Area Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Property Redress Scheme guidelines the Managing Director will respond to you with a statement of the final view of the matter within eight weeks of your initial complaint.
If you are still not satisfied with the outcome, you can raise your complaint with The Property Redress Scheme and request an independent review.
The Property Redress Scheme will request that you have exhausted the internal complaints procedure before contacting them and waited a minimum of eight weeks to allow us to respond to your complaint. Contact with The Property Redress Scheme must be within 12 months of the incident you are complaining about
When you have raised a complaint with The Property Redress Scheme, they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Redress Scheme / www.theprs.co.uk


By Post
Property Redress Scheme
Premiere House
1st Floor, Elstree Way

By Email
[email protected]



By Phone
0333 321 9418

Borehamwood
WD6 1JH

Please note the following:
You will need to submit your complaint to The Property Redress Scheme within 12 months of the incident you are complaining about, including any evidence to support your case.
Last updated at 10:40 AM 25/10/2022 by allAgents

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