To begin with I was emailed details of my new home, as soon as it was marketed, as Chloe had recognised that it was suitable for my needs. I was able to book a viewing via email too and see the flat on the Saturday.
The weekend viewing was very important to me as I do not have flexible working hours and other agents are not as accommodating. Also, dealing with everything via email was so much more convenient for me, than phone calls.
Chloe was friendly and explained clearly what the next steps were if I would like to move forward with an application.
I requested that things move swiftly, as I had some holiday from work and I wanted to be able to move in over this time. Chloe worked efficiently to enable me to pick the keys up, within 6 days of viewing my new flat!
I am now fairly settled in and enjoying my new home!