“Unprofessional, abusive and a poor example of a letting agency...”
1 Star Review
Jan 30,2021
By:
'Gary'
Jan 30,2021
Branch: Smethwick, 104 High Street
Services: Property Management
Rent PCM: £600
Would you recommend?: No
Postcode: B66
Branch: Smethwick, 104 High Street
Property Management
Rent PCM: £600
Postcode: B66
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Let my property as a Landlord and had the worst experience with the team at Urban City Estates right from the letting to management of my property.
Rent was constantly paid late and had to be chased, the branch manager has his own agenda of taking a cut out of work which didn’t need doing. He went as far as making false promises to the tenant, attempting to forge documents with my signature and also encouraging my tenant to make a complaint to the council. To my understanding that’s not what I paid them the monthly management fee for.The branch manager can take credit for most of these breaches.
They also owe my tenant a reservation fee which was never refunded as promised. The branch manager acted in a very rude, disrespectful and arrogant manner. Overall I would not recommend Urban City Estates to landlords or tenants.
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