Bought a student let through MM. Renovated, then asked them to manage letting. BIG MISTAKE! Not listed on website, despite promptings. No new photos taken. After weeks without feedback discovered 2 promised viewings were fictional. Asked for key to give to another agent. Suddenly our keys wouldn\'t work. MM\'s log had no record of a lock change when we asked. At first thought we had squatters. Turned out MM HAD changed the lock the day before we collected our key. Claimed later they\'d broken a key in the lock which they kindly replaced "at their own expense"! This was an old worn lock with one key. This meant we had to replace this with a new lock and have additional keys cut for the tenants. Later learned that gardener had tried twice to pick up key without success. So key not kept securely and log unsatisfactory.
Upshot was we missed the pre-term letting window. Now told us they HAD shown the property to several parties who all said it was TOO GOOD! Yeah right! Kings let the property within a week once term had started - as it turns out a lucky escape as they have proved to be excellent.
Reported MM to Property Ombudsman who was satisfied with our evidence but powerless as MM Lettings (unlike Sales) is not part of the Ombudsman scheme.