Initially, I found Priest Properties to be a very prompt, very professional service, or atleast until they had recieved our money. After viewing the property (which was currently occupied, filthy, badly furnished and had several hazards) we were told that broken rear door, to the conservatory (if you could call it that), would be repaired before we moved in, the property would be clean to a "professional" standard, and as it was being advertised as unfurnished, that all the furnishing would be removed too.
Having handed over £1300 already we only had to sign the Tenancy agreement to become the official tenants of the property. Upon arriving at the property on the signing day, where we would be collecting keys, signing the documents and doing an inventory, it came to light that Priest were very good at making promises but not so reluctant to keep them. All the furniture was still within the property, along with rubbish from previous tenants. They claimed it had been cleaned but the walls, fittings, cupboards, etc were disgusting - We could have done a better job. The rear door was still broken, the tv aerial in the main bedroom was off the wall and letting in water. Empty boxes remained in the storage cupboards and conservatory, Stained and bleached carpets were hidden with make-shift rugs from carpet off-cuts.
After refusing the sign anything and waiting for the Manager, Tulloch Priest, we were told he would get rid of the furniture and call back the cleaners to do a better job - But things like the walls and carpets were our responsibility. He also said, rather rudely, "What did we expect, if we wanted a clean, new looking, well maintained property in a nice area, then we would have to spend more money".
After leaving the property stating that we would think about it, we decided not to move in and rang up Priest and spoke to a female member of staff who works with the accounts. She told me, also rather rudely, that if we pulled out we would lose most, if not all the money we had paid - despite the reason we were pulling out was because of things they had not done on their part. We ended the conversation saying we would think about it and get back to them in a few days. It came to light shortly before or directly after our phone call (wasn\'t easy to tell judging by the time stamp) that they had relisted the property on the internet even though we were still thinking about it - which to me meant our holding fee/rent and deposit was now void.
Since then we\'ve managed to get back our deposit - which they were highly reluctant to give back. The same lady we spoke to on the phone was extremely rude/borderline aggressive to my partner on the phone when signing the forms to recieve our money.
In all, I would not, nor would I recommend anyone else to use Priest Properties - unless ofcourse you like empty promises and poorly maintained properties.