I would not recommend using this esate agency, as they are unprofessional, highly unrelaible and complete liars. They do not know how to treat tenants, they are money grabbers. It is a small family run business, who have no idea how to treat people they robbed us of our deposit, i would recommend using other reputable companies within the downham market/norfolk area. They have a tendency of preying on elderly landlords, so please be aware.
I will be reporting this company to the property ombudsman, as i would not want anyone to go through the traumatic deal i had to encounter.