1 Star Review
Jan 12,2021
By:
'Jessica'
Jan 12,2021
Branch: London, 56 Borough High Street
Services: Lettings (as a Tenant)
Rent PCM: £1900
Would you recommend?: No
Postcode: SE1
Branch: London, 56 Borough High Street
Lettings (as a Tenant)
Rent PCM: £1900
Postcode: SE1
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people found
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This agent tried to steal money from us. Following the moving out inspection, they tried to take nearly £200 from us claiming that we did not resolve a pre-existing mould issue in 1 of the rooms.
We informed them that when we moved in during the Summer the mould issue was already existing in the entire property, stated on the itinerary they provided. The agent we dealt with (Clive) ignored this document which Stirling Ackroyd provided, and still persisted. After we refused to accept the deduction, he called us at least twice a day seeming desperate. He then tried to negotiate a lower deduction which was very surprising, after days of harassment trying to get what he initially wanted.
After we informed him we'd raised a dispute with the deposit protection scheme, he then removed the deduction for the mould issue. A show this letting agent is not trustworthy. Absolute crooks!
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Sorry to hear you were unhappy with your deposit release and your Landlords suggested deductions. I am pleased to find that following advice from Stirling Ackroyd, your Landlord waivered any deductions in this regard.
We do have an obligation to both Landlord’s and Tenant’s to negotiate an agreeable deposit release, ultimately any suggested deductions are at the instruction of the Landlord not Stirling Ackroyd.
Raising a deposit dispute can be a lengthy process and I am pleased we were able to help avoid this for you.
If you need any further support or information, please do get in touch.
Wishing you the very best - Amber