“Using Portico Clapham resulted in significant financial loss...”
1 Star Review
Jan 08,2021
By:
'VL'
Jan 08,2021
Branch: London, 5 Clapham Common South Side
Services: Lettings (as a Landlord)
Rent PCM: £1850
Would you recommend?: No
Postcode: SW4
Branch: London, 5 Clapham Common South Side
Lettings (as a Landlord)
Rent PCM: £1850
Postcode: SW4
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My experience with Portico Clapham has been awful throughout. The team allowed me to expose myself to wording which resulted in me losing 3 months revenue as well as then not communicating with me resulting in losing any compensation for damages made by tenants.
Whilst giving notice to tenants in the Summer, I attempted to open a conversation and be flexible to alleviate the tensions with any COVID fears. I am not an experienced landlord (in fact I’m a very reluctant one) so wanted to be fair and open to reach a mutual agreement. The tenants did not feel this way and chose to expose my words to allow them to not give notice thus leaving me without revenue for a number of months. I believe Portico should have flagged this possibility with me, they were too concerned about their loss of revenue when I raised giving notice to actually support their client.
The flat had some significant damages and problems when the tenants left and having only been there for 4 months I sought for compensation. The tenants eventually filed with TDS and despite me chasing Portico repeatedly on what was happening with the case, they filed a response without my knowledge or any communication which resulted in evidence not being uploaded and thus compensation was not agreed.
I have tried to speak with multiple people at Portico to discuss this experience but have been met with months of radio silence. When I stopped payment on my final bill, someone left me a voicemail but I have heard nothing since. It appears the company has no interest in hearing about their failings or improving so I would recommend not touching them with a barge pole.
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