Portico
Clapham, London, SW4
4.5/5, 280 reviews
89% recommended
95% sales valuation accuracy
100% sales fee satisfaction

“Using Portico Clapham resulted in significant financial loss...”

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Jan 08,2021
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By: 'VL'
Jan 08,2021
0 people found
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My experience with Portico Clapham has been awful throughout. The team allowed me to expose myself to wording which resulted in me losing 3 months revenue as well as then not communicating with me resulting in losing any compensation for damages made by tenants.

Whilst giving notice to tenants in the Summer, I attempted to open a conversation and be flexible to alleviate the tensions with any COVID fears. I am not an experienced landlord (in fact I’m a very reluctant one) so wanted to be fair and open to reach a mutual agreement. The tenants did not feel this way and chose to expose my words to allow them to not give notice thus leaving me without revenue for a number of months. I believe Portico should have flagged this possibility with me, they were too concerned about their loss of revenue when I raised giving notice to actually support their client.

The flat had some significant damages and problems when the tenants left and having only been there for 4 months I sought for compensation. The tenants eventually filed with TDS and despite me chasing Portico repeatedly on what was happening with the case, they filed a response without my knowledge or any communication which resulted in evidence not being uploaded and thus compensation was not agreed.

I have tried to speak with multiple people at Portico to discuss this experience but have been met with months of radio silence. When I stopped payment on my final bill, someone left me a voicemail but I have heard nothing since. It appears the company has no interest in hearing about their failings or improving so I would recommend not touching them with a barge pole.
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Opening Hours
Address

Portico
5 Clapham Common South Side
Clapham,London
Greater London
SW4 7AA
020 7501 0454

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £60,000 £16,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
65 2 65 26 68 0 46 1 5 2
Areas covered
  • SW4
  • SW2
  • SW9
  • SW11
  • SW12
  • SW8
  • SW17
  • SW18
  • SW16
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Using Portico Clapham resulted in significant financial loss...”

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Jan 08,2021
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By: 'VL'
Jan 08,2021
0 people found
this helpful
My experience with Portico Clapham has been awful throughout. The team allowed me to expose myself to wording which resulted in me losing 3 months revenue as well as then not communicating with me resulting in losing any compensation for damages made by tenants. Whilst giving ...
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“Portico sold my flat for over the asking pric......”

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Dec 02,2020
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By: 'neil'
Dec 02,2020
0 people found
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Portico sold my flat for over the asking price, and within 10 weeks of contacting them, we completed. Holly Pearson was excellent, coping with all the issues that arose dealing calmly and professionally at all times. This was carried out during Covid and lockdown. Many thanks ...
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“Portico overcharge and underdeliver, we found......”

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Apr 30,2020
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By: 'RICHARD'
Apr 30,2020
3 people found
this helpful
Portico overcharge and underdeliver, we found them very poor communicators, arrogant and slow. Not a company that is customer centered, it seemed like they thought they were doing a favour by responding. We ended the lease early and were charged a lot for simple services. ...
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“Take a bow. Truly remarkable service from doo......”

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Feb 28,2020
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Flora
Ivett
By: 'Kiran'
Feb 28,2020
0 people found
this helpful
Take a bow. Truly remarkable service from door to door. And I would know. I'm remarking on it, as you read....
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“Flora and the entire Portico team have just ......”

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Feb 04,2020
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Flora
By: 'Frances'
Feb 04,2020
0 people found
this helpful
Flora and the entire Portico team have just been fantastic. Flora, was a true professional, and walked me step by step through the tenancy process. Through out the entire process of putting forward my offer to the referencing and tenancy agreement being completed, the Portico ...
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“We had an Amazing service at portico from Flo......”

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Nov 07,2019
Minithumbup
Flora
By: 'Daniela'
Nov 07,2019
1 people found
this helpful
We had an Amazing service at portico from Flora . She help us as much as she could to get the property, Everything was quick and easy. Iam so happy with her attention. Many thanks Portico team...
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“The agency is really well organised and have ......”

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Oct 18,2019
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Flora
By: 'Dandara'
Oct 18,2019
1 people found
this helpful
The agency is really well organised and have the best apartment deals. Flora was our agent and she was always so kind, thoughtful, replied fast to our emails and calls, she did her best to run things as fast as she could because we were ...
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“Georgia and the Portico team were a pleasure ......”

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Oct 14,2019
Minithumbup
By: 'Chioma'
Oct 14,2019
1 people found
this helpful
Georgia and the Portico team were a pleasure to work with. Their speedy, attentive and modern approach to property sales made a real difference to the experience. Highly recommend!...
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“16 months to get our deposit back...”

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Oct 14,2019
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By: 'Fiona'
Oct 14,2019
0 people found
this helpful
Dealing with Portico was a terrible experience all around. During our tenancy, they were always extremely unhelpful, slow to respond, and our point of contact seem to change every month. One example is that our entrance door (the one leading to the flat, not the ...
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“Great service...”

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Oct 11,2019
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Flora
By: 'Jenny'
Oct 11,2019
1 people found
this helpful
My flatmate and I were looking for a place to move in to as soon as possible and we really needed a place within a week. Portico Clapham and Flora who was the responsible agent were incredibly swift and managed to find us a property, ...
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“Flora was good at showing the property and ge......”

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Oct 03,2019
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Flora
By: 'Adam'
Oct 03,2019
0 people found
this helpful
Flora was good at showing the property and getting back to us fairly quickly (although we felt during the offer process and getting our references completed she was a little aggressive in getting things done ASAP when we physically couldn't get the information over). She ...
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“Really pleased with responsiveness...”

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Sep 27,2019
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By: 'Emma'
Sep 27,2019
0 people found
this helpful
My experience of working with Georgia from Portico was a positive one. Whilst I wouldn't necessarily say that knowledge of the property was 10/10, I think this was likely more down to the previous owners than the agent. What really impressed me about Georgia was her ...
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“STAY AWAY - WORST ESTATE AGENTS EVER...”

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Aug 12,2019
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By: 'John'
Aug 12,2019
1 people found
this helpful
If there was one piece of advice I could give anyone it would be DO NOT HAVE ANYTHING TO DO WITH PORTICO. Since the moment we rented a property with them (& handed over our deposit) they have been the worst estate agents I've ever had ...
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“Experience with Portico over 15 years is not good...”

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Jun 26,2019
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By: 'Adriano'
Jun 26,2019
2 people found
this helpful
Our experience with Portico and previously Edmund Cude and Green Locations has been on going for more than 15 years. We have a protected tenancy and that obviously does not us popular. However we would expect Portico to be professional, competent and act in the interests ...
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“Happy Landlord...”

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May 22,2019
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Andrew
By: 'Jacqui'
May 22,2019
1 people found
this helpful
Portico provide me with a tenant finding service. Andrew has been my primary contact for a few years now. He is always proactive when working with me when the tenancy is up for renewal or when I am looking for a new tenant. Recently a ...
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Comment on agent fees
Good
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“Genuinely Terrible...”

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May 14,2019
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By: 'Nick'
May 14,2019
0 people found
this helpful
It takes a lot for me to do something like this, but I've been so shocked by the shockingly bad customer service provided to us by the Clapham Portico branch that i'm happy to post this review in the hope that someone reads it and ...
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Comment on agent fees
Noone should be conned into paying fees to an agency who provide NO customer service.
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“AVOID at all costs...”

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Feb 03,2019
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By: 'UnhappyTenant'
Feb 03,2019
1 people found
this helpful
If I could rate Portico 0 stars, I would. My experience was fine with them when I rented the property, but went downhill from there and I have just finished a 4 month process to get back the deposit they tried to keep from me as it ...
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“Friendly, proactive, responsible...”

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Jan 29,2019
Minithumbup
Flora
By: 'A.N.'
Jan 29,2019
0 people found
this helpful
Flora was a breath of fresh air. Sunny, friendly, empathetic... as well as 100% capable, proactive, on it. She answered our questions quickly and patiently, passed requests to our landlord and back smoothly, and got all our documents sorted with no hassle. She took on real ...
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“Great service¬...”

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Jan 28,2019
Minithumbup
Flora
By: 'Jen'
Jan 28,2019
1 people found
this helpful
Flora was brilliant from start to finish in our process, and seemed to really care about us securing the flat we wanted! She was responsive and helpful, and I would have no hesitation in recommending Flora....
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Comment on agent fees
good
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“Sales Clarence Avenue...”

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Jan 27,2019
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Harry
By: 'Berlin'
Jan 27,2019
0 people found
this helpful
Thank you for your service during the sale of our flat. We certainly had our ups and downs given the Brexit looming ahead. We appreciated the timely feedback and special thanks to Harry for his responsiveness even during his day off!...
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“Exceeds expectiations...”

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Jan 25,2019
Minithumbup
By: 'Kimberleycb'
Jan 25,2019
0 people found
this helpful
I would just like to take a moment to let you know how fantastic Luke has been through the selling process. If I am to be frank my husband has a strong dislike for estate agents due to past experiences and so through out the ...
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Comment on agent fees
I think Agents fees were competitive and they actually worked for their money so in my view was cost effective.
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“Tough Sale...”

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Jan 25,2019
Minithumbup
By: 'Pascal'
Jan 25,2019
0 people found
this helpful
Luke was very helpful in pushing the sale through of my late fathers flat. Liaising well with all parties involved....
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Comment on agent fees
Good
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“Great service, always helpful and chasing things on my behalf....”

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Jan 25,2019
Minithumbup
Harry
By: 'Gemma'
Jan 25,2019
0 people found
this helpful
I live in Australia and both Luke and Harry have been exceptional in helping me get the sale of the property through and chasing the solicitors who were useless. I've just had a baby so their help was amazing and took a lot of the ...
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Comment on agent fees
Fine. Standard
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“Went above and beyond to complete our sale....”

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Jan 25,2019
Minithumbup
By: 'Sophie'
Jan 25,2019
0 people found
this helpful
Luke was really helpful throughout the whole process of our purchase. The purchase was a little difficult at points and Luke went over and above his call of duty to make sure that we had all the relevant documents to our solicitor to ensure completing ...
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Comment on agent fees
N/A
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“Painless process...”

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Jan 24,2019
Minithumbup
Flora
By: 'Simao'
Jan 24,2019
0 people found
this helpful
Flora made it easy for us to move in. Very friendly and very helpful. Moving to a new property and all the paperwork associated is normally a very stressful process...
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“professional & helpful...”

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Jan 24,2019
Minithumbup
Ivett
By: 'Yuanyuan'
Jan 24,2019
0 people found
this helpful
Ivett is very professional and is such a nice lady. She kindly offered help when my first offer was not accepted. Then the whole letting process was quick, smooth, and enjoyable. The flat I got is even better than the first one! I would recommend ...
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Comment on agent fees
Fair
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“Terrible experience from start to finish...”

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Dec 11,2018
Minithumbdown
By: 'Narbonne'
Dec 11,2018
2 people found
this helpful
Portico have been the worse lettings management company I've ever experienced in 10 years of renting in London. Here are a few reasons why: No inventory when checking in, despite requesting. On check out, they produce the previous tenants inventory from 3 years ago and tried to ...
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Comment on agent fees
More transparent on where the fee's are being spent as it clearly isn't on competent staff.
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Staff picture Andrew
(21)
Staff picture Flora
(12)
Staff picture Harry
(7)
Staff picture Ivett
(19)
Staff picture Alexia
(9)
Staff picture Aleksandra
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:00 AM 30/10/2017 by allAgents

Awards won by Portico, London SW4 7AA


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