We used moving on in 2011/2012 to rent a property in the Old Street area. We have just ended a three month battle to get our deposit returned from our landlord there, during which time MovingOn provided no help or assistance, they simply told us \'this is not our responsibility\', "it\'s not our problem". Also, we found out that our deposit was not and never was put into a deposit security scheme as is legally required, which meant that the landlord was able to hold back the deposit in the first place. Moving On should have done more to ensure that the deposits were dealt with properly. After numerous emails, phonecalls, texts, letters and finally threatening legal action directly with the landlord, we\'ve finally got most of it back but he has decided to cut 150 pounds which he says is to cover waterbills that incurred AFTER we moved out. I wish throughout we could have asked Moving on for help or advice, but they just didn\'t want to know and as far as I know they\'re still renting out the same property with the same landlord. I thought the whole point of estate agents was that they cover all the legalities and support so that tenants can\'t get ripped off! Does anyone know where to report rogue landlords/estate agents?
What agent could do to change your mind?
They could have done their jobs properly.