I agree with the first review. Racheal attempted to pull the wool over my eyes. She is quite possibly the rudest person i have ever met. This woman is a compulsive liar and attempted to sell my home on the cheap to benefit a family member of her own. I strongly reccommend people not to use cubitt and west in redhill. I must add that not all the branches are the same as the dorking branch currently manage two of my rental properties and have always been a pleasure to do business with.