Caxtons
Gravesend, DA12
1/5, 6 reviews
17% recommended
0% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
17% lettings fee satisfaction

“I wasn't receiving invoices from from Caxtons......”

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Dec 30,2020
Minithumbdown
By: 'Ward'
Dec 30,2020
5 people found
this helpful
I wasn't receiving invoices from from Caxtons which they only send via post. So they decided to instruct solicitors to get the money from me. The solicitors managed to send me an email and a letter to my other address asking for full payment plus £500 admin fees. I challenged Caxtons as to why they didn't email me or call me since they had these details on record instead of sending my details to the solicitors. The answer they gave me was " we sent the invoices in the post you should have received them". Now if I was living in the 18th century i would have accepted that as letters probably would have been the only form of communication, but as we live in the 21st century we have other forms of communication and as a curtsey they could have called or emailed me to ask asked why I wasn't making the payments and if I was receiving their letters. I would not recommend a company that doesn't have the interests of their customers as their priority. they have also increased their charges and offered nothing in return for these increases. I'll be adding myself to the directorships to remove them ASAP.
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Opening Hours
Address

Caxtons
127 Windmill Street
Gravesend
Kent
DA12 1BL
01474 330890

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 0% £0 £0
Lettings 50% 17% £550 £550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 1 0 0 0 0 0 0 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I wasn't receiving invoices from from Caxtons......”

Share on :
Dec 30,2020
Minithumbdown
By: 'Ward'
Dec 30,2020
5 people found
this helpful
I wasn't receiving invoices from from Caxtons which they only send via post. So they decided to instruct solicitors to get the money from me. The solicitors managed to send me an email and a letter to my other address asking for full payment plus £500 ...
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“This agency is unwilling to fix problems arou......”

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Aug 17,2020
Minithumbup
By: 'Brett'
Aug 17,2020
20 people found
this helpful
This agency is unwilling to fix problems around the property which is their responsibility. The management are extremely rude and have been rude on the phone and via email communications. I rented a flat from that this agency for 6 years, managed as part of a ...
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By: Amelia Pavey
Aug 21, 2020
View all comments (1)
We have seen your review which regrettably is malicious and your comments are false. We ask that you remove your review otherwise regrettably we will have no alternative but to instruct a solicitor to take action against you for damage to our reputation. ...

“THE WORST! AVOID THEM! I've been trying to rent a place from them wi......”

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Aug 14,2020
Minithumbdown
By: 'Becena'
Aug 14,2020
14 people found
this helpful
I've been trying to rent a place from them with months. Every time I call them someone is on holiday or something else, and they say will give me call back and hang up. Calling every day - no results. I missed so many opportunities ...
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“This company not only haven't managed the sit......”

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Jul 07,2020
Minithumbdown
By: 'Suzie'
Jul 07,2020
12 people found
this helpful
This company not only haven't managed the site but their dodgy outsourced contractors caused damages to our remote parking gate, couldn't even fix the simplest things by using a duct tape for heavy doors hinges repairs. Moreover their service is virtual.We've been asking for ...
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“Terrible Service...”

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Nov 10,2019
Minithumbdown
By: 'Terry'
Nov 10,2019
21 people found
this helpful
We are trying to change management agent from Caxtons to an alternative agent due to the number of complaints from residents in relation to the poor service received. Gave notice in July and we are now November without accounts or relevant information being handed over ...
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“A * lying, thieving company...”

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Oct 22,2019
Minithumbdown
By: 'O'
Oct 22,2019
16 people found
this helpful
At first this company was ok to get through to. However towards the later stages their micro aggression and r* started slipping through in their processes and lies. To all my fellow black people don't bother using them because not only will they butcher your ...
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By: Amelia Pavey
Jul 20, 2020
View all comments (3)
Hi Jenn. You appear to have posted a response against the wrong review. We will be very happy to try and resolve the issue but we need you to get in touch and let us know who you are. In the meantime, we can assure you that we have never intentionally overcharged a client and if this has happened inadvertently we will of course reimburse you. We have not been taken to tribunal so your comment is puzzling! ...
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Awards won by Caxtons, Gravesend DA12 1BL


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