Austerberry Estate Agents
Stoke On Trent, Stoke on Trent, ST3
4.7/5, 82 reviews
94% recommended
100% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
97% lettings fee satisfaction

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“2nd time & exceeded expectations ****...”

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Dec 18,2020
Minithumbup
By: 'Trina'
Dec 18,2020
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Sold 2 properties now with Austerberry & both times they managed to exceed my expectations. Staff are professional & efficient, plus very friendly. They listen & understand the customers requirements. Well done & a very big thank you to all involved at Austerberry A* I wouldn’t hesitate to use them again.
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Latest Reviews

View all Reviews 82
4th Apr 2024
reviewed by 'Kat'
“I can not fault the amazing professional service that the amazing team at Austerberry's have provided for myself and my ......”
20th Oct 2023
reviewed by 'MJ'
“From start to finish, their dedication, professionalism, and attention to detail surpassed our expectations, making the entire process stree free.......”
1st Feb 2023
reviewed by 'Justin Gregory'
“Very Good service. Great communication throughout and advised quickly of any issues that needed addressing. Very friendly and professional staff....”
5th Aug 2022
reviewed by 'Mr M Reader'
“I thought the service provided by austerberrys team and Laura specifically was brilliant, they are very professional, easy to contact ......”
18th Jul 2022
reviewed by 'Greg'
“The team at Austerberry were fantastic right the way through our purchase. Vicky communicated really well and always helped when ......”
13th Apr 2022
reviewed by 'Mark'
“We selected Austerberry Estate Agents as they are an independent agent that was known to us as having an excellent ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Austerberry Estate Agents
4 Edensor Road
Stoke on Trent
Staffordshire
ST3 2NU
01782 594595

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 98% £50,000 £600,000
Lettings 100% 97% £375 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 21 4 34 0 13 0 4 1
Areas covered
  • ST1
  • ST11
  • ST2
  • ST12
  • ST3
  • ST4
  • ST5
  • ST6
  • ST7
  • ST8
  • ST9
  • ST10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA DPS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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“Excellent customer service...”

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Apr 04,2024
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Vicky
By: 'Kat'
Apr 04,2024
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I can not fault the amazing professional service that the amazing team at Austerberry's have provided for myself and my family. I would recommend them to anyone!!...
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“Austerberry are easy to do business with....”

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Oct 20,2023
Minithumbup
By: 'MJ'
Oct 20,2023
0 people found
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From start to finish, their dedication, professionalism, and attention to detail surpassed our expectations, making the entire process stree free. Austerberry Estate Agent demonstrated a good understanding of the market and expertly navigated us through the sale process. Their team was readily available, promptly responding ...
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“Very Good service. Great communication throug......”

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Feb 01,2023
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Clive
By: 'Justin Gregory'
Feb 01,2023
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Very Good service. Great communication throughout and advised quickly of any issues that needed addressing. Very friendly and professional staff....
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“I thought the service provided by austerberry......”

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Aug 05,2022
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Laura
By: 'Mr M Reader'
Aug 05,2022
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I thought the service provided by austerberrys team and Laura specifically was brilliant, they are very professional, easy to contact and helpful at all times. I would fully recommend using this estate agent for selling a property like I did you would not be disappointed ...
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“The team at Austerberry were fantastic right ......”

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Jul 18,2022
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Vicky
By: 'Greg'
Jul 18,2022
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The team at Austerberry were fantastic right the way through our purchase. Vicky communicated really well and always helped when she could. We’d definitely recommend....
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“We selected Austerberry Estate Agents as they......”

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Apr 13,2022
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Tom
By: 'Mark'
Apr 13,2022
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We selected Austerberry Estate Agents as they are an independent agent that was known to us as having an excellent reputation. Clive and Tom visited and from that first visit we were very impressed with how they came across, covering all aspects we needed to ...
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“I was confident after my initial meeting with......”

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Mar 15,2022
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Clive
By: 'Phil'
Mar 15,2022
0 people found
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I was confident after my initial meeting with Clive that he and his team would do a great job – and they didn't disappoint. From the highly professional marketing video and photographs to the excellent communication from staff throughout, the service has been superb. I highly ...
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“From start to finish our experience was first......”

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Feb 17,2022
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Laura
By: 'Ian David Oakes'
Feb 17,2022
0 people found
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From start to finish our experience was first class. All the staff were very efficient, polite and willing to help....
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“A trusted family business with real local knowledge...”

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Feb 05,2022
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Clive
By: 'Chris Salt'
Feb 05,2022
0 people found
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I can't thank Clive and his son Tom enough...... from the outset I was treated in a professional and friendly manner. Clive came out and spent quality time going around the property, offering frank, honest and open opinions about how would be best to proceed. ...
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“Very helpful and quick to respond. Clive visi......”

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Feb 02,2022
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Hannah
By: 'deborah Greatrex'
Feb 02,2022
0 people found
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Very helpful and quick to respond. Clive visited the property quickly and gave great feedback. Tom followed up sensitively when we had a family bereavement and Hannah was so helpful finding tenants and liaising with us....
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“Brilliant service could not fault any part of......”

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Feb 02,2022
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Hannah
By: 'Matthew Delo'
Feb 02,2022
0 people found
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Brilliant service could not fault any part of the process. Hannah was really helpful and friendly . Recommend austerberry to any future tenants...
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“Excellent service from marketing to completio......”

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Dec 23,2021
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Vicky
By: 'Anthony Duffy'
Dec 23,2021
0 people found
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Excellent service from marketing to completion, would highly recommend. Vicky went the extra mile to ensure the sale proceeded as smoothly as possible in a chain of 5, communicated with us whenever required, and was always available to answer any queries....
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“Hannah was great help throughout our moving p......”

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Dec 17,2021
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Hannah
By: 'Danielle'
Dec 17,2021
0 people found
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Hannah was great help throughout our moving process! She made sure everything went smoothly and would definitely recommend renting a home from Austerberry....
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“I would like to thank you for all your help a......”

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Dec 07,2021
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Hannah
By: 'Mark'
Dec 07,2021
0 people found
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I would like to thank you for all your help and the efficiency and fast approach to my application, and paperwork...
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“A really good and positive experience...”

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Dec 06,2021
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Hannah
By: 'Walter Faiello'
Dec 06,2021
0 people found
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A really good and positive experience. The agency is serious and the agents always available, polite and ready to help....
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“Quick and efficient, made it simple and stres......”

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Dec 03,2021
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Hannah
By: 'Vikki Cave'
Dec 03,2021
0 people found
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Quick and efficient, made it simple and stress free. Very helpful staff thanks Hannah Quick and efficient, made it simple and stress free....
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“amazing...”

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Dec 02,2021
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Hannah
By: 'Jessica'
Dec 02,2021
0 people found
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Hannah was always there to help when needed, it wasn't plain sailoring trying get my references and ID checked but she did everything she could to get me moved into my new home swiftly. Thanks again Hannah...
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“Great estate agents!...”

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Dec 02,2021
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Tom
By: 'Sam'
Dec 02,2021
0 people found
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Great estate agents, they always updated me and kept me in the loop throughout the whole process. Tom was always on hand if I ever had queries and was a fantastic help. Would highly recommend!...
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“Doesn't even deserve 1 star! Absolutely disgus......”

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Nov 02,2021
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By: 'Paige'
Nov 02,2021
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Doesn't even deserve 1 star! Absolutely disgusting attitudes towards someone's who's needs help while living in a house with an abuser....
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“Fantastic!...”

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Oct 12,2021
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Hannah
By: 'Jeff B'
Oct 12,2021
0 people found
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Absolutely brilliant! Hannah went above and beyond. Teething issues sorted out promptly and efficiently. All staff acted courteously and professionally, consequently I have no hesitation in recommending Austerberry 😎...
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“We could not recommend Austerberry enough...”

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Sep 25,2021
Minithumbup
By: 'Becky Walters'
Sep 25,2021
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We could not recommend Austerberry enough! We both sold and brought properties with them and they were supportive at every step. Our calls and questions were always responded to instantly and they were so proactive in chasing anyone and anything that needed chasing. Huge thank ...
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“Excellent service .....”

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Sep 22,2021
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Laura
By: 'Julie'
Sep 22,2021
0 people found
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Excellent service .. I moved 14th August 2021 I can only praise Austerberry's from start to finish , especially Laura Cartwright what a lovely lady she is , she couldn't do enough for us , informative every time I phoned she spoke to me or if she wasn't there then ...
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“One of the best agents in Stoke on Trent...”

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Sep 03,2021
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Hannah
By: 'Gareth'
Sep 03,2021
0 people found
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We have recently rented a property from Austerberry, and have been constantly impressed by their use of technology to offer online viewings and manage the application process. Hannah has always made herself available and I can’t fault her swift response times and willingness to ...
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“Calnt thank them enough from Clive coming to ......”

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Jul 30,2021
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Clive
By: 'Mr and Mrs Kirkham'
Jul 30,2021
0 people found
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Calnt thank them enough from Clive coming to take photos and video to sell our house, then everyone in the office who answered everything we needed to know. They all made it so easy for us. Thanks Mr and Mrs Kirkham...
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“Stress free from start to finish...”

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Jul 27,2021
Minithumbup
By: 'David'
Jul 27,2021
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From start to finish our experience with Austerberrys has been a pleasure. Friendly, informative, hard working all sum up the attitude of their staff. From the initial advice to help prepare our home for sale, through the selling procedure and the final stages, it was ...
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“Amazing team, very fast with replies and sort......”

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Jul 27,2021
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Laura
By: 'Molly'
Jul 27,2021
0 people found
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Amazing team, very fast with replies and sorted out any problems throughout (and even after completion they have been so helpful!) Can't recommend them enough!...
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“Laura cartwright from austerberrys absolute d......”

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Jun 14,2021
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Laura
By: 'Stevie'
Jun 14,2021
0 people found
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Laura cartwright from austerberrys absolute diamond. Helped me from start, middle and end with my sale and my house buy. Replied to emails super fast couldnt have got through the move without her. HIGHLY reccomend :)...
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“Great support in trying times, you got us mov......”

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May 28,2021
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Hannah
By: 'nick'
May 28,2021
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Great support in trying times, you got us moved in despite COVID, my partner being from the EU and all the other hurdles in our way. Thanks Hannah...
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“Thank you Hannah!...”

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May 27,2021
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Hannah
By: 'Kamran'
May 27,2021
0 people found
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Austerberry have been prompt and professional throughout. We have been under Hannah and she has been very helpful from the off. We were having issues with timing in the morning of collecting our keys and signing the contract but she still managed to fit us ...
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“Hannah was exceptional, all other agents I ha......”

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May 14,2021
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Hannah
By: 'Joseph'
May 14,2021
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Hannah was exceptional, all other agents I have dealt with from other companies have been short and unhelpful. Hannah didn’t put a foot wrong....
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 03/01/2023, 2:13 PM by Rachel Evans
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:13 PM 03/01/2023 by Rachel Evans

Awards won by Austerberry Estate Agents, Stoke on Trent ST3 2NU



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