Bracknell, RG12
2.5/5, 8 reviews
38% recommended
0% lettings valuation accuracy
75% lettings fee satisfaction

“I must admit i didn't finish buying a property through ......”

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Feb 03,2010
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By: 'MikeRammell'
Feb 03,2010
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I must admit i didn't finish buying a property through Haart at Bracknell...because it's almost as if they didn't want me to buy from them as agents!

My Partner and I were initially extrememly happy with Haart, we went into the branch, someone (who I won't name) sat down with us and immediately pulled out a handful of attractive properties within our price range and a handful that were a few pounds worth of saving away. He took our details, arranged a number of viewings and we thought we'd found the property for us!

We put in an offer, had it accepted and we were well on our way until we found that the lease was soon to expire (or at least would not have enough years for anyone else to get a mortgage on it, presenting us with an issue come re-sale) so we withdrew our offer.

We soon after received a call from our agent asking what the issue was, and after stating that the Lease was too short and too expensive to extend he insisted it wasn't and started getting pushy as if he though that we would just fork out the cash to extend the lease?! We withdrew our offer and said that we would like to continue to keep looking with Haart as they'd been very good so far.

I never got any more phone calls, no more emails with properties and each time I asked for a call back from our agent it fell on Deaf Ears. I've given up on them. Friendly at first then just ignored on a number of occasions!

We bought with Duncan Yeardley Bracknell in the end, was by far the best estate agent out of the 8 or so we spoke to and dealt with.
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By: pigeonworrier
Jun 03, 2010
Using Fabio's analogy...you go to Asda to buy some beans. You see a tin you like, and it's price 50p so you take it to the till, but at the checkout it rings up as
By: Bill
Apr 21, 2010
To Fabio Capello above. I think you've missed the point of Mike's issue with Haart. Better read it again, He wasn't suggesting that had the lease been ok they'd have been the best agents in the world. As I understand it, the issue was with the fact that once it was pointed out to them that the lease was too short to get a mortgage (something the agents should have pointed out to him!) they tried to tell him it didn't matter and that he should proceed anyway. When he didn't proceed with that property but requested more properties through Haart they simply ignored him.
By: Customer Relations Manager
Feb 09, 2010
Hi Mike.

I'm sorry to hear that you have been unhappy with haart of Bracknell. If you would like me to investigate this in more detail please email me directly at melanie.smith@spicerhaart.co.uk.
By: Fabio Capello
Feb 08, 2010
So Mike, in effect what you're saying is that had the lease been healthier then haart would've been the best estate agents on the planet and vice versa had you attempted to buy a property with a problematic lease from Duncan Yeardley prior to that, dear old Duncan's name would be mud today? My point is lease lengths are not indicative of service received but of the quality of the property. However you seem to suggest the agent is to blame. So if I buy a tin of beans from Morrisons and they are of unacceptable quality I really ought to not go anywhere near Heinz as it is Morrisons fault by your measure! If I buy a Toyota Prius and the accelerator causes me to crash then I blame the garage do I? Or do I blame Toyota? See my point old Mikey boy? John Terry has erred, do we blame Terry or do we blame the mistress? Mike old chap, before you actually start slinging the mud please check the direction it should be thrown in first.

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Opening Hours
Address

haart
29 High Street
Bracknell
Berkshire
RG12 1DL
01344 861900

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 75% £675 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 4 0 0 1 1 1 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“My worst experience ever. I have been dealing......”

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Jun 06,2020
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By: 'GEORGINA RISO'
Jun 06,2020
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My worst experience ever. I have been dealing with Jenny knowles from the Bracknell branch and I will leave them as soon as I can. To many things really wrong and I now realize the mistake I've made to leave SEARS. Never again....
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“Appalling letting service...”

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Jun 11,2019
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By: 'Appalling letting service!'
Jun 11,2019
2 people found
this helpful
Awful customer service, my experience was from the Bracknell branch. If your looking to rent DO NOT go with haart. Falsely advertised a 'no deposit' scheme which actually turns out to be you signing up to be a member of some company.. and you don't ...
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Comment on agent fees
Bad, very high in correspondence to the poor customer service and unhelpful staff.
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By: lloyd Slade
Jun 27, 2019
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Horrendous company in all aspects, your better off finding a park bench ...

“Concerned...”

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Aug 21,2018
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By: 'Cynthia'
Aug 21,2018
0 people found
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Went to Hart looking for a property to rent. When l entered the office I did not feel the welcome that customers should receive. Took two to five minutes for two agents to decide who was going to assist me. To myself I thought they ...
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Comment on agent fees
If they agents have no clue, how would l know
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By: Jennifer Knowles
Aug 21, 2018
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Dear Cynthia, I am disappointed to hear you feel you may have had such a poor experience. Having checked our database I am unable to locate your registration details. Please feel free to contact me on 01344 303971 to discuss this mater further. Best wishes ...

“My first experience with haart Bracknell was a call from ......”

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Jul 22,2017
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By: 'haart Bracknell'
Jul 22,2017
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My first experience with haart Bracknell was a call from Georgie Lark who was friendly and professional. We set up a property viewing and she met me at the property, on time and fully prepared. The property was exactly how Georgie had described it so ...
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Comment on agent fees
Completely reasonable
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and than you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“I have dealt with Jenny Knowles at the Haart Agency ......”

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Oct 06,2016
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By: 'Ros Rowlings'
Oct 06,2016
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I have dealt with Jenny Knowles at the Haart Agency in Bracknell and she has always been kind and helpful and has been very sensitive in her dealings with me. Very professional but approachable....
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Comment on agent fees
Expensive but this is the norm in this area.
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By: Ross
Oct 07, 2016
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Hi Ros, Thank you for your kind review of our Bracknell branch. we're pleased to hear they provided a kind, helpful and professional experience throughout. We will pass this feedback on. Regards Ross ...

“Absolutely disgusted by Haarts service. Was booked in for a ......”

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Aug 29,2013
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By: 'Luke'
Aug 29,2013
2 people found
this helpful
Absolutely disgusted by Haarts service. Was booked in for a viewing, had to take time off work to attend and 15 mins later no one had showed. Called the branch to be told that "Sam" was waiting inside the house for me. I therefore knocked on ...
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“If you want a quick reliable service, to be kept ......”

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Nov 16,2010
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By: 'Me_123'
Nov 16,2010
0 people found
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If you want a quick reliable service, to be kept imformed and someone that will support you use Mathew Crame at the Bracknell office, he got me the house I wanted for the price I wanted and has given exceptional service throughout. My mother took ...
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By: El Jefe
Jan 10, 2011
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What a refreshing change from the baseless complaints. ...

“I must admit i didn't finish buying a property through ......”

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Feb 03,2010
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By: 'MikeRammell'
Feb 03,2010
0 people found
this helpful
I must admit i didn't finish buying a property through Haart at Bracknell...because it's almost as if they didn't want me to buy from them as agents! My Partner and I were initially extrememly happy with Haart, we went into the branch, someone (who ...
read full review
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By: pigeonworrier
Jun 03, 2010
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Using Fabio's analogy...you go to Asda to buy some beans. You see a tin you like, and it's price 50p so you take it to the till, but at the checkout it rings up as ...
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