After an unusually horrific shared ownership house sale in which I was left with nowhere to live, I contacted Sophie welch at Townends who was incredibly helpful, she understood my situation and arranged two viewings the very same day. I fell in love with the first flat that I saw and made an offer there and then without even looking at the second one!. Thankfully my offer was accepted and we moved in 3 days later. Sophie Welch was fantastic, even taking calls from me on her day off. Nothing was too much bother and she was always positive and enthusiastic. I had registered with lots of other agents, some never called with properties and one even didn\'t bother to turn up for a viewing and then called to see if I had liked the house! I am so grateful to Townends for their professionalism, all the staff were always courteous and helpful and Sophie was just amazing.