They were reasonable when I started my tenancy, but their service was extremely bad when I was moving out. I had to call them a few times to arrange the property inspection and at the end I had to contact their outsourced property inspection company myself to book an appointment. They also claimed to have lost the some keys, which I have handed back to the property inspector (who took a photo showing that all keys were present) and now they are trying to charge me for the keys. Overall, an extremely unpleasant company to deal with!
What agent could do to change your mind?
A better service at the end of the tenancy would be appreciated.