The admin line is never answered, calls are not returned, and maintenance requests are roundly ignored. They do not follow the law or are uncooperative when trying to get things in writing (and signed). Made us put down a second security deposit during lease renewal with only 1 week notice, on top of normal rent payments. 100% illegal.
We are responsible tenants that are good to and love our flat. In my 15+ years of renting I have never worked with such a terrible agency or landlord. Maybe I have been lucky. Or, maybe, Harringtons is that bad.