The team as a whole have kept me informed throughout the entire buying process and I have felt they have been "on my side"; as a young first-time buyer, this was very important to me. The team were flexible around my working hours when booking viewings and making phone calls about the process.
Chris Pascoe provided me with an excellent service while negotiating a mortgage and went above and beyond when I experienced difficulties with solicitors.
Sian Wood and additionally Caroline Wright have been attentive and always promptly responded to telephone queries. I felt that the interactions with staff members were timely and beneficial to the process without being intrusive or unecessarily frequent.