To begin with, the property management company you are required to go through for repairs took 2 weeks to send anyone round to sort out a leaking toilet and oven that didn\'t turn on. Then it was all fine (because I didn\'t need anything). When it came to giving notice, it turned out I was leaving almost an entire month before my contract ended, so I asked whether there was any possibility I would be reimbursed the overpaid rent (I had paid in advance) .
From this point onwards, it all went quite wrong! The terminations department had contacted me saying it was possible I could get rent back if I moved out 3 days earlier than I had planned to, and another tenant began their contract by that date, but that they would get back to me once they had this confirmed from the Landlord. They then told the lettings department that I was definitely moving out on this new date - despite me not having agreed to it! In fact, because they had emailed an account that I no longer use (my fault for not changing details, I know) and ignored the automated reply they got giving them a current email address, I only found out about this arrangement a week before the date I was apparently moving out! And this only happened because my letting agents had begun viewings for prospective tenants.
Since then, the terminations department has gone very quiet about whether or not I will be reimbursed, even though I rearranged my original plans so as to vacate the property by the date stated. I realise that I signed a contract and didn\'t think my chances of reimbursement were very high, but the poor communication between departments, and failure to actually tell me the date that they thought I was moving out just makes the (already stressful) moving process even more stressful!
I would avoid going with such a large, poorly organised agent. At least at a smaller agency you might actually get some answers to questions you have!