“Communication is terrible. They've produced......”
1 Star Review
Nov 19,2020
By:
'Chad'
Nov 19,2020
Branch: Birmingham, 54 Hagley Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: B26
Branch: Birmingham, 54 Hagley Road
Lettings (as a Landlord)
Postcode: B26
9
people found
this helpful
Communication is terrible.
They've produced charges which they're unable to verify, and when challenged they sent the same responses, despite the fact some of the things we were being billed for were not on site - example "gym cleaning costs". We have no gym.
Their workmanship is sloppy and when questioned, they regularly blame the freeholders. They once claimed credit for resolving out fire Collars which were building reg breach, but since the fire brigade failed them again, they tried to say they were not appointed by Pennycuick.
They're incompetence has made me question their ethics and intentions - particularly given the rising trend of increased service charges, which cannot be substanciated.
We've raised a complaint to the property ombudsman.
9
people found
this helpful
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