Charles Lamb Residential Letting
Newcastle Upon Tyne, Newcastle upon Tyne, NE2
1.4/5, 22 reviews
18% recommended
100% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
41% lettings fee satisfaction

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“LANDLORDS BEWARE! EXTREMELY INCOMPETENT!Our experience with this abomination of ......”

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Nov 19,2020
Minithumbdown
By: 'I'
Nov 19,2020
1 people found
this helpful
LANDLORDS BEWARE! EXTREMELY INCOMPETENT!

Our experience with this abomination of an Estate Agency:
We've found a great place to rent in early September. Started referencing and draft contract signing process. Easy right? WRONG!

Georgia (Letting Admin) who was put in charge of this process is extremely underqualified and lacks even common sense (mind me, she joined like 5 months prior). Couldn't answer on simplest questions let alone being anywhere near helpful. On top of that she supplied referencing agency with the contract details which contained multiple mistakes: from errors in the names to the tenancy start dates (she put today's date as a start date TWICE!). Not only that, she was trying to fix those while creating new mistakes in the following versions of the draft! We decided to pull out as we it was just extremely unprofessional and looked like a joke.

Then two months after we discovered that this property is still on the market. You know why? Because of terrible reviews. And rightly so. But we decided to give it another shot this time approaching the contract with as much scrutiny as possible. We got to a stage where all the referencing was done. But AGAIN there were mistakes in the draft contract. Like is it this hard to bloody type names and dates correctly?! Okay we got through it. Next thing - they require a guarantor for my spouse who is supported by me (with my income 5x more that the rent). Why would you need a guarantor for a family member when the other family member is fully qualified to pay the rent? And landlord doesn't care who pays it as long as rent is paid in full. Okay, I decided to act as a guarantor for my spouse to just shut them up. But no. They declined it. And the referencing agency confirmed that Charls Lamb not supposed to ask for a guarantor from my spouse with my income.

NEVER EVER USE THIS SCAM OF AN AGENCY.
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Latest Reviews

View all Reviews 22
10th Feb 2021
reviewed by 'Newcastle landlord'
“I can only give a landlords viewpoint but this agency is terrible. Extremely slow to response to emails, high turnover ......”
19th Nov 2020
reviewed by 'I'
“LANDLORDS BEWARE! EXTREMELY INCOMPETENT!Our experience with this abomination of an Estate Agency:We've found a great place to rent ......”
29th Sep 2020
reviewed by 'Gail'
“Dishonest and unprofessional. They guaranteed 3 times that I was first to view a property I had told them I was ......”
23rd Sep 2020
reviewed by 'Sophie'
“This letting agents is an absolute joke! Don't waste your time or money on this incompetent company, I would have ......”
21st Sep 2020
reviewed by 'Jp'
“A thug in a suit is the best way to describe Charles Lamb, avoid his agency at all cost, due ......”
19th Sep 2020
reviewed by 'Jp'
“A thug in a suit is the best way to describe Charles Lamb, avoid his agency at all cost, due ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Charles Lamb Residential Letting
41 Osborne Road
Jesmond,Newcastle upon Tyne
Tyne and Wear
NE2 2AH
0191 281 6200

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 80% 41% £400 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 2 14 0 0 0 0 1 2
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Services offered
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“I can only give a landlords viewpoint but thi......”

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Feb 10,2021
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Giles
By: 'Newcastle landlord'
Feb 10,2021
0 people found
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I can only give a landlords viewpoint but this agency is terrible. Extremely slow to response to emails, high turnover of staff and several problems with tenancies. Do not touch with a barge pole....
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“LANDLORDS BEWARE! EXTREMELY INCOMPETENT!Our experience with this abomination of ......”

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Nov 19,2020
Minithumbdown
By: 'I'
Nov 19,2020
1 people found
this helpful
LANDLORDS BEWARE! EXTREMELY INCOMPETENT! Our experience with this abomination of an Estate Agency: We've found a great place to rent in early September. Started referencing and draft contract signing process. Easy right? WRONG! Georgia (Letting Admin) who was put in charge of this process is ...
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“Dishonest and unprofessional...”

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Sep 29,2020
Minithumbdown
By: 'Gail'
Sep 29,2020
0 people found
this helpful
Dishonest and unprofessional. They guaranteed 3 times that I was first to view a property I had told them I was very interested in. During the viewing I sent them the required info email to express intention to take it. Then they say it’s already ...
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“This letting agents is an absolute joke! Don'......”

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Sep 23,2020
Minithumbdown
By: 'Sophie'
Sep 23,2020
0 people found
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This letting agents is an absolute joke! Don't waste your time or money on this incompetent company, I would have rather been homeless than have to deal with all of the troubles we encountered. We couldn't move in on the start date of our tenancy, ...
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“A thug in a suit is the best way to describe ......”

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Sep 21,2020
Minithumbdown
By: 'Jp'
Sep 21,2020
0 people found
this helpful
A thug in a suit is the best way to describe Charles Lamb, avoid his agency at all cost, due to a banking error my sons rent was around 10 days late, Charles lamb thought he was in his right to enter the property on several ...
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“A thug in a suit is the best way to describe ......”

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Sep 19,2020
Minithumbdown
By: 'Jp'
Sep 19,2020
0 people found
this helpful
A thug in a suit is the best way to describe Charles Lamb, avoid his agency at all cost, due to a banking error my sons rent was around 10 days late, Charles lamb thought he was in his right to enter the property on several ...
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“Abysmal agency...”

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Sep 03,2019
Minithumbdown
By: 'Malcolm'
Sep 03,2019
0 people found
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This is by far the worst letting agency I have ever dealt with. They are lazy, greedy and incompetent. They do not answer emails or return phone calls, seem to see fit to retain the deposit for themselves without reason or explanation. I'm not sure ...
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“Rented a student house, didn't receive an inventory until half ......”

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Jul 30,2019
Minithumbdown
By: 'Tenant'
Jul 30,2019
0 people found
this helpful
Rented a student house, didn't receive an inventory until half way through the tenancy, lived with a leaking roof, broken light and toilet that didn't flush for weeks, moved in to find a broken radiator, skirting boards hanging off and whole house filthy. They're now ...
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“Unbelievable...”

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May 21,2019
Minithumbdown
By: 'learn'
May 21,2019
0 people found
this helpful
Tenancy ended in July 2018, still no sign of the deposit. Emails unanswered, calls not returned. £118 to replace 9 light bulbs, £232 to clean carpet and sofa bed in a one room studio flat. No notification that deposit was not being returned, lost in their spam! Deposit £425 fees ...
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Comment on agent fees
Much the same as others in an area which has a high concentration of student accommodation.
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“AVOID!!! They Rob your money!...”

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Feb 03,2019
Minithumbup
By: 'Victim'
Feb 03,2019
0 people found
this helpful
Worst company I have ever dealed with. The 5 of us went to move in and the current tennants weren't even told their moving out date. The house was a disgrace after they said they he cleaned it- dirty, mouldy, smelly, damaged. Repairs never made for ...
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Comment on agent fees
TERRIBLE.
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“AVOID AT ALL COST...”

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Jan 28,2019
Minithumbup
By: 'Charles'
Jan 28,2019
0 people found
this helpful
1 start is more than these fraudsters deserve. On moving in our house was dirty with multiple items missing or broken. 2 months into our tenancy our only toilet and shower broke, 2 weeks went by, without being able to clean or dispose of human waste, as Charles ...
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Comment on agent fees
Bad. They will try and charge you for EVERYTHING!!!
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“Dreadful Unacceptable...”

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Jan 03,2019
Minithumbdown
By: 'SteveD'
Jan 03,2019
0 people found
this helpful
When I left rented property stated I should receive deposit amount within 2 weeks. Im still waiting 2 months later despite phone call ( promised a return call, never happened) and letter. A County Court Summons awaits them. Their communication procedure is dreadful...even the owner conceded that. ...
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“I'd give them a 0/5 if i could....”

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Aug 13,2018
Minithumbdown
By: 'Liz'
Aug 13,2018
0 people found
this helpful
When we first looked at the house it was through a different agency, and we were told too late that the property was actually managed by Charles Lamb. That agency was just helping CL out because they clearly couldn't do much themselves. The house we ...
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Comment on agent fees
Crazy deposit and agency fees.
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“Excellent company. One of the few that actually do thorough ......”

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Oct 31,2016
Minithumbup
By: 'Angela76'
Oct 31,2016
3 people found
this helpful
Excellent company. One of the few that actually do thorough check-ins and check-outs with detailed inventories! Smooth transaction throughout. Cant recommend them highly enough....
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“Late for a viewing... didn't call to let me know.. ......”

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Oct 11,2016
Minithumbdown
By: 'First'
Oct 11,2016
0 people found
this helpful
Late for a viewing... didn't call to let me know.. I wouldn't have rang if I'd received a voicemail to see where you were... when I spoke to the 'lettings and sales negotiator' his response was 'oh well'. A total shame as a first time ...
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“DO NOT RENT FROMWorst company I have ever dealt with ......”

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Aug 24,2016
Minithumbdown
By: 'DONT'
Aug 24,2016
1 people found
this helpful
DO NOT RENT FROM Worst company I have ever dealt with in my life. My son rented a property for uni. He was not allowed to move in July because they said one of the parents references hadn't been passed. The parent concerned was fuming ...
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“I have recently finished a tenancy with charles lb for ......”

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Jul 20,2015
Minithumbdown
By: 'Lewis'
Jul 20,2015
3 people found
this helpful
I have recently finished a tenancy with charles lb for a year and I can genuinely say they made last year one of theoretical years of my life. I wont even mention how disgusting and poorly kept the house was when we moved in. The ...
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“This a is a highly professional organisation that ensured my ......”

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Jul 17,2014
Minithumbup
By: 'Sarah1943'
Jul 17,2014
1 people found
this helpful
This a is a highly professional organisation that ensured my home was well maintained & managed. They offer peace of mind which is hard to find....
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“Dreadful experience. Stay away from this agent at all costs. ......”

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Jul 09,2014
Minithumbdown
By: 'Helen'
Jul 09,2014
3 people found
this helpful
Dreadful experience. Stay away from this agent at all costs. House should have been empty on moving in but wasn't . Had our removal van waiting while old furniture was moved out. Were told house would be cleaned before moving in but we ended up doing ...
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“Beware staff are lazy and disorganised, ensure you get everything ......”

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Jun 06,2014
Minithumbdown
By: 'fdixon'
Jun 06,2014
1 people found
this helpful
Beware staff are lazy and disorganised, ensure you get everything in writing and carefully check any correspondence for errors. Would never use again....
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“Lived in a property with them for 8 month. throughout that ......”

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Feb 25,2014
Minithumbdown
By: 'Jessica'
Feb 25,2014
1 people found
this helpful
Lived in a property with them for 8 month. throughout that time trying to get them to send people out to get work done was a nightmare, we suffered from damp for months. a damp specialist came out and told us how bad it was Charles ...
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“Terrible service from start to finish. Upon moving in to ......”

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Sep 14,2009
Minithumbdown
By: 'mavxxx'
Sep 14,2009
3 people found
this helpful
Terrible service from start to finish. Upon moving in to the flat there was a 5 minute check of the inventory by a sales girls in a rush to finish for the evening. She missed quite a few things which we recorded and sent in over ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Charles Lamb Residential Letting, Newcastle upon Tyne NE2 2AH



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