If you are looking for a property, please do not rent with Pinnacle! They don\'t even appear friendly when you let a property off them. I feel stupid renting from them in the first place.
We rented a property off them which was newly painted and all new carpets. What we didn\'t know was that they painted over the top of a property which was crumbling down. Within 3 months of moving in the boiler broke so we were without heating for 6 weeks for the coldest winter for 100 years!
If that wasn\'t bad enough, the back of the property started to leak, and eventually the back bathroom completely flooded, with horrific mould growing up the walls and tiles falling off everywhere. We complained many a time and were eventually promised that the property would be fixed over the summer, so we stuck with it because the location was second to none.
What a mistake it was sticking with them. The back of the property got worse and worse. I hated going for a shower because it meant the house would be damp for a week afterwards, not to mention the fact it was freezing cold.
It went on like this for 6 months, with door handles and light switches regularly falling off. I complained every week for a good couple of months until eventually I sought legal advice and got the council in to inspect the property. Only then did Pinnacle react and after weeks of chasing them up with huge letters, the landlord came to us himself with compensation.
The property was still never fixed until the day we moved out and we still havent heard anything of the deposit even though we moved out 7 weeks ago.
Utterly useless. Please avoid them at all costs.
What agent could do to change your mind?
They could have actually done something to sort the problems. I don\'t know what the agency fees were for. Just a joke of a team.