Express Estate Agency - Head Office, Manchester, M1

520 reviews 4.3/5 rating

77% valuation accuracy
85% recommend
83% fee satisfaction

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1 Star Review

Dec 16,2012

By: 'Emma'

Dec 16,2012

Branch: Manchester, Peter House Oxford Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: Bd22

Branch: Manchester, Peter House Oxford Street
Sales (as a Vendor)
Postcode: Bd22

12 people found
this helpful

We used EEA to try and sell our house, they talked the talk well and were friendly and persuasive. They made it clear from the start that the price would be low to attract viewings with an absolute assurance that the price would be negotiated up. Although they were super helpful and communication was great, the hard sell of our property was all aimed at us! From day one we were being persuaded to drop the price further and further. Our contact would ring and say he was worried that there was so little interest and we were persuaded to drop further and further. In one conversation he asked if I was comfortable with the lower price and I said I wasn\'t, he asked us to trust him. In two weeks we had been persuaded to drop our asking price by 20k. We were desperate and we did put our trust in him and yes we got an offer but surprise surprise, the buyer offered below the already too low asking price and his promised negotiations didn\'t work. Basically EEA is about driving prices down and lowering expectations. Be very careful.

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12 people found
this helpful

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By: Express Customer Care Team

Dec 17, 2012

Dear Emma â€“ Thank you taking the time to write this review. We are delighted to hear that your customer experience was a good one, but obviously disappointed that our advance and proactive approach did not achieve your aspirations. In this difficult climate we are able to offer you a very unique, modern-day approach to selling your home for the best possible price, anywhere in the UK and with much more certainty and speed than your traditional Estate Agent typically offers. Itâ€™s always difficult to comment on specific cases via a forum so can I please encourage you to email the details of your property to: customerfeedback@expressestateagency.co.uk so we can then look into the specifics of this case in more detail. Warm regards The Express Estate Agency.

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