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Nov 09,2020
Nov 09,2020
3
people found
this helpful
this helpful
Wasted 14 weeks of my time misrepresenting a sale.
I went to view a flat with Aaisha ("Sales Negotiator"), upon viewing I was told flat was sold as seen and if I wanted all the furniture there would a £5,000 charge. I put an offer in on the basis we negotiate the furniture being left behind. Week upon week, I rang Aaisha to get a breakdown of this charge. 9 weeks go by, and all I get is false promises that she will call me back or send me an email with the details. I finally get the breakdown and find out the furniture isnt being left but I still have to pay £5,000 to complete the sale? I question this for the next few weeks, asking what was included in this extra charge again with no luck on clarity. Next I got a outrageous list of everything and anything that you could charge for including a fitted wardrobe, boiler, all kitchen units, flooring, curtain where there were no curtains. It was a shambles. I was also told that the seller wanted to move out as quickly as possible. It got to the 10th week and we were ready to exchange contracts but the estate agents were avoiding giving a completion date. Chasing information about negotiating this bizzare charge and completion for a further 4 weeks, I was so mentally drained I pulled out of the sale. Not to mention when I tried to tell Aaisha why I was annoyed and wanted to pull out, she tried to gaslight me and lie about what she had said. Luckily my friend also came with me to the viewing and backed up everything I knew she said. They also do some weird tactic where you have to have a mortgage appointment with their consultant before viewing the property then tell you the vendor would prefer if you use their inhouse services. All a bunch of lies and the consultant would've forgotten to submit my application had I not rang and questioned. Currently discussing this incident with the Property Ombudsman as I dont feel they should be able to get away with making people property purchases so stressful.
I went to view a flat with Aaisha ("Sales Negotiator"), upon viewing I was told flat was sold as seen and if I wanted all the furniture there would a £5,000 charge. I put an offer in on the basis we negotiate the furniture being left behind. Week upon week, I rang Aaisha to get a breakdown of this charge. 9 weeks go by, and all I get is false promises that she will call me back or send me an email with the details. I finally get the breakdown and find out the furniture isnt being left but I still have to pay £5,000 to complete the sale? I question this for the next few weeks, asking what was included in this extra charge again with no luck on clarity. Next I got a outrageous list of everything and anything that you could charge for including a fitted wardrobe, boiler, all kitchen units, flooring, curtain where there were no curtains. It was a shambles. I was also told that the seller wanted to move out as quickly as possible. It got to the 10th week and we were ready to exchange contracts but the estate agents were avoiding giving a completion date. Chasing information about negotiating this bizzare charge and completion for a further 4 weeks, I was so mentally drained I pulled out of the sale. Not to mention when I tried to tell Aaisha why I was annoyed and wanted to pull out, she tried to gaslight me and lie about what she had said. Luckily my friend also came with me to the viewing and backed up everything I knew she said. They also do some weird tactic where you have to have a mortgage appointment with their consultant before viewing the property then tell you the vendor would prefer if you use their inhouse services. All a bunch of lies and the consultant would've forgotten to submit my application had I not rang and questioned. Currently discussing this incident with the Property Ombudsman as I dont feel they should be able to get away with making people property purchases so stressful.
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Opening Hours
Address
Connells
26A Fyfield Barrow, The Walnut Tree Local Centre
Walnut Tree,Milton Keynes
Buckinghamshire
MK7 7AN
01908 691 606
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £102,000 | £220,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Feb 21,2022
Feb 21,2022
1
people found
this helpful
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Marketing a flat for sale that's a shared ownership without authorisation from the majority shareholder, the housing association. Housing association insist on a RICS valuation that they instruct and they have the right to sell it for a determined time at that price before allowing ...
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Nov 09,2020
Nov 09,2020
3
people found
this helpful
this helpful
Wasted 14 weeks of my time misrepresenting a sale.
I went to view a flat with Aaisha ("Sales Negotiator"), upon viewing I was told flat was sold as seen and if I wanted all the furniture there would a £5,000 charge. I put an offer in on ...
read full review
read full review
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Dec 29,2016
Dec 29,2016
5
people found
this helpful
this helpful
I am a potential buyer. Wanted to view a house in Milton Keynes (Brooklands). Requested to view the property online, got a call from Connells (Walnut tree office), and they tried to force me to take their affordability check with their mortgage advisor (Adam) BEFORE ...
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Oct 31,2013
Oct 31,2013
4
people found
this helpful
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We had found a property we wanted to buy with Connells main office in CMK and as we hadn't yet advertised our property with anyone they offered us a discounted fee (because we were going to buy through them) to advertise it through them. So ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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