I had a pretty terrible time renting from this estate agent and I would really advise anyone against using them.
In general, any issue we had was not dealt with in good time, if at all (and we weren\'t particularly fussy tenants).
In particular, we had significant problems with our shower. At first the shower was fine but over time we found that, on most mornings, it was cold. Plus, if it was hot it was usually dangerously hot. We complained on a number of occasions and the response was either to blame Thames Water for the problem (?) or say that it was too expensive to fix. They said if we were so unhappy we should use our break clause but when we tried to leave early they said we had a 12 month contract so had to pay rent until the end of the contract (i.e. we were getting misinformation from different members of staff). When we threatened to withhold our rent they said they would take it out of the deposit.
I would avoid using them at all costs.