Once I'd agreed to move into a flat, I went to the flat to collect keys and sign forms...
...and after waiting I got told I had to go to the office to sign, collect keys and then if anything was missing from the flat I had next to no time to report it.
All problems I've reported have gone unheeded. I've never spoken to the same person twice and they just do not reply to emails - even from addresses that they've emailed me from!
They have literally done bugger all for me, and are by far the worst agents I have ever been with.