“Currently in the process of buying a property......”
1 Star Review
Nov 03,2020
By:
'Christian'
Nov 03,2020
Branch: Sheffield, 27 Main Street,
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: RG42
Branch: Sheffield, 27 Main Street,
Sales (Prospective customer)
Postcode: RG42
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people found
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Currently in the process of buying a property through 2Roost and I'm shocked at the lack of professionalism and integrity displayed by not only the employees but their business partners too.
2Roost have failed to pass on correctly my offer to their vendor by not communicating my request to keep certain items of furniture within the property.
As they never sent me a memorandum of sale, I only became aware of this when my solicitor received the contents list from the vendor's solicitor.
They have not once acknowledged their mistake but adversely hinted that I never requested this. As if I'm going crazy and can't remember detailing the list of items I was interested in to their agent!!!
Following a request of their phone recording policy they confirmed they held phone conversation recording, which I advised to go and check, however after a week and having to chase them again, they turned around to say that my conversation that was held 6 weeks ago and therefore too old to listen to. How convenient!
Today, nearly 2 weeks after I was told the directors would contact me, I get another generic and non committal email from their business partner who was as helpful as the rest of the people I spoke to...
My recommendation is if you can use someone else do so. A quick review of other comments on this site echoes my feelings...
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