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Jul 25,2012
By: 'EQ'
Jul 25,2012
4 people found
this helpful
Terrible Service, take ages to reply, didn\'t resolve issues with our flat when we made them aware, then had the audacity to try claim the cost of these issues from our deposit. Also suspect that they practice ripping off students for a deposit amount of around £300-£400 as friends living in the flat just below us got exactly the same charges for exactly the same reasons (Highly Suspicious). Poor communication when it came to informing us of our tenancy ending, sending out a letter of confirmation a week past their 2 month notice period which made us pay for a months worth of rent when we weren\'t actually there. I could write a book on the ******** that is Asset however all I will say is that all you need to do is simply avoid them.
Was this helpful? Yes
By: Managing Director
Jan 10, 2013
Fortunately for the general public viewing this page I know which property you were from and I can catergorically state that the dilapidations were genuine.

For any tenant renting through a reputable agent such as ours your bond is automatically protected by DPS. This is written into your tenancy agreement and your bond is protected. An agent simply can't make deductions unless the tenant agrees to them. Therefore if a request for deductions is made they are supported by a professionally produced check in inventory (signed by tenants and agent agreeing condition at check in) and a check out report, backed up with photos of any offending dilapidations.

You did in fact raise a dispute through DPS which was our own recommendation and we are currently awaiting the outcome of this which I will be more than happy to publish.

Tenant's please remember you are protedcted and Landlord's remember we look after the property and will charge if things are not looked after.

Asset Residential rent to hundreds of satisfied customers every year and have been letting City Centre and suburban propertie sin Birmingham since 2001.

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Asset Residential Sales & Letting

Sirius Building, John Bright Street, Birmingham Birmingham
West Midlands
B1 1BE

0121 616 2171

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