been living in one of their properties for 3 years, its damp and finally had enough of noisy neighbours, renewal fees phenomenal, charge £60 to move a rent payment date, asked us to give 2 months notice and gave us no warning they were putting a board back on the house, then expected the house to be suitable for viewings immediately with notice! problems with new house but they refuse to give us a rolling contract even though they have no new tenants lined up, never get back to emails, staff are rude, contracts not sent out on time, now find out they want to charge us £25 for our new letting agents to get a reference off them that simply is a yes or no answer to say if we have lived there for that time and paid rent on time etc. they will charge you for the TINIEST thing, renewal fee over £140 for a years contract. AVOID AVOID AVOID. Scargill Mann have been excellent in comparison, cannot wait to be rid of Frank Innes!