The service and support offered by Cross Keys Estates was outstanding in many ways. We had three agents to make a valuation and as it transpires Jack Merriot\'s was spot on. The other two valuations were much lower, one by as much as £20,000. Whereas estate agents can appear as though they were "going through the motions", in contrast Jack Merriot is a colourful, bubbly character not only interested in the property but also in us as individuals. What impressed us most was his enthusiasm for the apartment we wished to sell, his excellent local knowledge and his obvious passion for his profession. Concern for clients and a strong work ethic pervade practice at Cross Keys. They were very proactive throughout the marketing and advertising of the property and we were very impressed with the way we were kept regularly informed about viewings and the feedback from the viewers. Any queries or concerns we had were responded to promptly and helpfully by phone, email, or letter. The secretary/administrator Bev Green is very efficient, approachable, cheerful and helpful. The Agents is run by a small team who obviously work very well together as a team and were always welcoming. Finally, we love the office - full of art work - so different to the usual run of the mill estate agents which don\'t usually have an aesthetic and colourful fenshui!