Berkley Estate & Letting Agents
Leicester, LE3
1.7/5, 31 reviews
13% recommended
25% sales valuation accuracy
40% sales fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“I wish I could leave one star. Rude, ignorant......”

Share on :
Oct 26,2020
Minithumbdown
By: 'RICHARD'
Oct 26,2020
0 people found
this helpful
I wish I could leave one star. Rude, ignorant, dare I say stupid staff. Takes months to get a response and then they make up nonsense to try and get money out of you. Disgrace - LEAVE WELL ALONE
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Berkley Estate & Letting Agents
75 Hinckley Road, West End
Leicester
Leicestershire
LE3 0TD
0116 254 4755

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 25% 40% £130,000 £235,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 3 15 0 1 0 3 0 8
Areas covered
  • LE1
  • LE2
  • LE3
  • LE4
  • LE5
  • LE6
  • LE7
  • LE8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

No Properties

“Awful experience....”

Share on :
Jan 25,2024
Minithumbdown
By: 'Customer'
Jan 25,2024
1 people found
this helpful
Not worth 1 Star ! Awful experience. The worst customer service ever. Don't answer the phone, never reply to e-mails. Very Dodgy... Dealt with a Mrs.Bateman, very poor at her job and obviously couldn't care less. Shockingly Bad, steer well clear of this outfit....
read full review
Was this helpful? Yes

“Beware all tenants...”

Share on :
Nov 19,2023
Minithumbdown
By: 'mohammed'
Nov 19,2023
0 people found
this helpful
BEWARE ALL RENTAL TENANTS!! Vacated a house after 5 years, left in perfectly good order, house was sold on in the exact condition we left it. When we requested return of our deposit kept getting excuses for the delay, they then fabricated invoices for work they ...
read full review
Was this helpful? Yes

“Scammers would not recommend to use that agen......”

Share on :
Jan 29,2023
Minithumbdown
By: 'Tomas'
Jan 29,2023
0 people found
this helpful
Scammers would not recommend to use that agent as they very unprofessional! Booked a viewing to view a property that was for sale, half an hour before viewing had a phone call saying that landlord increased price by 40k from what it was advertised for… ...
read full review
Was this helpful? Yes

“Avoid at all cost! Berkeley’s are the worst l......”

Share on :
Mar 25,2022
Minithumbdown
By: 'Anonymous'
Mar 25,2022
0 people found
this helpful
Avoid at all cost! Berkeley’s are the worst letting agents I have ever had the displeasure of dealing with. They are rude and there communication is diabolical. So glad I don’t have to deal with them ever again now I have moved home. ...
read full review
Was this helpful? Yes

“I feel sorry for anyone selling property thro......”

Share on :
Jan 26,2022
Minithumbdown
By: 'One off'
Jan 26,2022
0 people found
this helpful
I feel sorry for anyone selling property through this agent as they book viewings then claim there was no viewing booked. They take all your person information which seems to be their main goal & no one answers the sales team phone. If a cash buyer ...
read full review
Was this helpful? Yes

“Slow to respond and unhelpful...”

Share on :
Jan 21,2022
Minithumbdown
Alex
By: 'Isobelle benge'
Jan 21,2022
0 people found
this helpful
We bought the house through them in 2018 during that time they were slow to respond to communications during the conveyancing period often not responding for days. Arranging a viewing involved weeks of delays We thought we would give them another go when selling, no better...
read full review
Was this helpful? Yes

“Horrible service. Negligent. Terrible communi......”

Share on :
Jan 05,2022
Minithumbdown
By: 'Varun'
Jan 05,2022
0 people found
this helpful
Horrible service. Negligent. Terrible communication. 1) did not respond to my initial report of the problem(18/1/21) via emails. They have a duty to reply promptly esp in emergency situations such as heat or hot water. They were very prompt to reply to my query when it ...
read full review
Was this helpful? Yes

“Never answer the phone, tell you one thing ab......”

Share on :
Dec 22,2021
Minithumbdown
By: 'Sajeda Kazi-Atkinson'
Dec 22,2021
0 people found
this helpful
Never answer the phone, tell you one thing about booking viewings after such and such day and the next thing you know the house is sold!. I'm sure there is some bribery going on...would avoid at all cost. If there was a house for ...
read full review
Was this helpful? Yes

“I wish I could leave one star. Rude, ignorant......”

Share on :
Oct 26,2020
Minithumbdown
By: 'RICHARD'
Oct 26,2020
0 people found
this helpful
I wish I could leave one star. Rude, ignorant, dare I say stupid staff. Takes months to get a response and then they make up nonsense to try and get money out of you. Disgrace - LEAVE WELL ALONE...
read full review
Was this helpful? Yes

“I had a great experience from start to finish......”

Share on :
Jun 26,2019
Minithumbdown
Paige
By: 'Clare'
Jun 26,2019
0 people found
this helpful
I had a great experience from start to finish with Berkley. Paige was extremely helpful, I had never rented before and she took the time to explain the process and made sure I was happy and comfortable with everything. She was very professional but her ...
read full review
Was this helpful? Yes

“Being their tenant...”

Share on :
Aug 06,2018
Minithumbup
Liam
By: 'Rachel'
Aug 06,2018
0 people found
this helpful
Both my boyfriend and I have enjoyed renting from Berkley Lettings. They have been organised, helpful and attentive. When we needed maintenance sorting, we were taken seriously and someone would come out within a short space of time to take care of our issue. The ...
read full review
Comment on agent fees
Agents fees are fair, not too expensive.
Was this helpful? Yes

“Beyond usless...”

Share on :
Jul 06,2018
Minithumbdown
Alex
By: 'Izzy'
Jul 06,2018
3 people found
this helpful
Do not ever deal with these guys they will chase you constantly but not respond to any questions Shocking standard of service really don't want to deal with them ever again...
read full review
Was this helpful? Yes
By: Alex Broadley
Jul 15, 2018
View all comments (1)
At Berkley we take our customer service and customers opinions extremely seriously and we were astonished to read this review. We believe it's a good and decent practise should you have a complaint to raise it with the business and give them the opportunity to review and rectify the complaint first. We never received that in this instance. Further to the review we have been trying to make contact with the client to no avail. Furthermore, an investigation into this was conducted and we found no e ...

“The worst customer service we have ever received.The service ......”

Share on :
Jan 31,2018
Minithumbdown
By: 'Pdhulme'
Jan 31,2018
4 people found
this helpful
The worst customer service we have ever received. The service we received was poor in a number of fundamental respects including not undertaking explicit requests, lack of sales progress information, omission of buyers intention to renegotiate post survey, no support in renegotiation and constant lack ...
read full review
Comment on agent fees
1% + vat which is the going rate. We made a reasonable complaint directbto the owners of the Agency, who then ceased contact with us and immediately took us to small claims.
Was this helpful? Yes

“Do not usually bother with reviewing but honestly one the ......”

Share on :
Jul 31,2017
Minithumbdown
mary
By: 'Annoyed'
Jul 31,2017
4 people found
this helpful
Do not usually bother with reviewing but honestly one the most dreadful service providers I have ever come across. After coming to an agreement for one of their properties they were letting, they stalled me for up to a week as they were apparently 'waiting ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes
By: Alec Dilkes
Apr 17, 2018
View all comments (1)
This was an unfortunate case of the landlord taking a long time to decide on which applicants he would like at the property and not returning out calls or emails. I did apologise to this applicant directly. ...

“I have had an amazing experience with berkley estate and ......”

Share on :
Mar 28,2017
Minithumbdown
By: 'Haff'
Mar 28,2017
1 people found
this helpful
I have had an amazing experience with berkley estate and letting agent. Alec, Cara and Liam have all been helpful and swift when it comes to dealing with any enquiries I make. Would recommend to anyone looking rent!!...
read full review
Was this helpful? Yes

“Berkley Estate & Letting Agents were very helpful in finding us ......”

Share on :
Jan 24,2017
Minithumbup
By: 'SMarriott'
Jan 24,2017
5 people found
this helpful
Berkley Estate & Letting Agents were very helpful in finding us a place. The best estate agents we've dealt with. Very professional and yet easy to talk to. Got back to us about every query we had. Would recommend....
read full review
Was this helpful? Yes

“After talking to many estate agents in Leicester, Berkley Estate ......”

Share on :
Jan 24,2017
Minithumbup
By: 'tomb90'
Jan 24,2017
2 people found
this helpful
After talking to many estate agents in Leicester, Berkley Estate Agents were the most friendly and helpful. Right from the viewing, they have been on hand to answer and questions or deal with any issues we have had. 2 months in and we have not had ...
read full review
Was this helpful? Yes

“Unprofessional sales team , just looking to max their commission when ......”

Share on :
Nov 18,2016
Minithumbdown
mary
By: 'micky49'
Nov 18,2016
9 people found
this helpful
Unprofessional sales team , just looking to max their commission when they say the property is off the market they are still showing clients and will take a higher offer knowing you have committed and incurred costs with surveys, solicitors and fixing fees from mortgage providers......... ...
read full review
Comment on agent fees
BAD...... highest in leicester and the worst service iv ever encountered. i hope people dont fall victim like i did.
Was this helpful? Yes
By: Alec Dilkes
Apr 17, 2018
View all comments (1)
The staff member that this particular client had trouble with has now left company and now have a new sales team. Our current fee is competitive and aim to be cheaper than our close competition. We are an independant local estate agent and take pride on our personal approach to all of our clients. ...

“I have had the misfortune to use berkleys as a ......”

Share on :
Nov 04,2016
Minithumbdown
mary
By: 'MI68'
Nov 04,2016
4 people found
this helpful
I have had the misfortune to use berkleys as a landlord and as a potential investment buyer...... Completely useless on both counts. Students , landlords , sellers avoid, use more knowledgable and professional services of others like keywest next door or First4lettings; excellent people....
read full review
Comment on agent fees
Highest in Leicester for the worst service...... Avoid
Was this helpful? Yes

“I am a student and I was renting a house ......”

Share on :
Jul 08,2015
Minithumbdown
By: 'Louise'
Jul 08,2015
0 people found
this helpful
I am a student and I was renting a house with berkley this year with 3 other students. Upon receiving our deposit back we were informed they would be charging us a ridiculous amount for damages we did not inflict. They tried to charge is for ...
read full review
Was this helpful? Yes

“We have just instructed someone else to take over the ......”

Share on :
Jan 20,2015
Minithumbdown
mary
By: 'Pete'
Jan 20,2015
1 people found
this helpful
We have just instructed someone else to take over the sale of our property. In the 3 Months up to Christmas the Berkeley were marketing the property they have done nothing that impressed. Liz in particular was uninterested and uninformed when answering the phone and does ...
read full review
Was this helpful? Yes

“Berkeleys are absolutely disgraceful!They've let themselves into our house ......”

Share on :
Aug 04,2014
Minithumbdown
By: 'Angry'
Aug 04,2014
0 people found
this helpful
Berkeleys are absolutely disgraceful! They've let themselves into our house without permission, taken our deposit without the proper action been taken saying we are now 'out of contract' therefore they don't have to and are so rude it's unbelievable. i was once told i had 24 ...
read full review
Was this helpful? Yes

“I have been renting with Berkley estates after moving from ......”

Share on :
May 19,2014
Minithumbdown
By: 'Emma'
May 19,2014
0 people found
this helpful
I have been renting with Berkley estates after moving from a previous letting agency. This is the WORST agency I have ever come across. The Manager Jan Lancaster is the most rudest and unhelpful woman I have ever dealt with. She is meant to the ...
read full review
What agent could do to change your mind?
Got a new manager who was polite and freindly Not rude and horrible
Attached Filesnbsp;
Was this helpful? Yes
By: Jan Lancaster
May 22, 2014
View all comments (1)
Emma Moore applied for a student tenancy in July 2012 and this tenancy was a Tenant Find Only, meaning that once the initial payments had been made no further contact with our office would have been necessary and contact would have been direct with the Landlord. At no time have I had direct contact with this person. I find it very odd that there has been no contact from Emma Moore since 2012 and yet the date of this review is 19th May 2014, just 3 days ago! People like her should be fined for ...

“My offer was declined without contacting the buyer even when ......”

Share on :
Feb 18,2014
Minithumbdown
By: 'Shah'
Feb 18,2014
3 people found
this helpful
My offer was declined without contacting the buyer even when i offered the asking price and my offer was the highest...
read full review
What agent could do to change your mind?
I was willing to purchase a flat on marsh close and made few offers, however your sales team member declined all my offers without putting my offer to the buyer, i even offered the asking price however your sales team member told us that they have a cash buyer and the seller as accepted there offer, my mortgage was in place and with no chain and with 20% deposit however that should make no difference to a cash buyer as to complete would take the same time, all i wanted to know that my offer was the asking price so why was not my offer put forward too the buyer, if i had a property to sell am sure i wanted the maximum price for my property.
Attached Filesnbsp;
Was this helpful? Yes

“As a landlord, I have been with Berkley for 5 years ......”

Share on :
Nov 30,2013
Minithumbup
By: 'Knightonday'
Nov 30,2013
2 people found
this helpful
As a landlord, I have been with Berkley for 5 years now and rent out 2 houses through them. I have always found them to be professional and they have kept me advised of any of the tenants needs to which I have acted promptly. Some of ...
read full review
Was this helpful? Yes

“I honestly do not know where to start with the ......”

Share on :
Oct 29,2013
Minithumbdown
By: 'LilyAnne'
Oct 29,2013
1 people found
this helpful
I honestly do not know where to start with the horrendous experience myself & my flatmates have undergone over the last 10 months. How this agency is still in business I do not know. We have been shouted at, harassed, patronised & mislead throughout our entire dealings with ...
read full review
Was this helpful? Yes

“Hi. I have lived last year on 84 grasmere street, it ......”

Share on :
Jul 22,2013
Minithumbdown
By: 'Ira'
Jul 22,2013
1 people found
this helpful
Hi. I have lived last year on 84 grasmere street, it was the worst time at my life. I have paied lots of money not only for a house but utility bills too, and i was expected nice living. However, it was hell, we had a ...
read full review
Was this helpful? Yes

“Completely unprofessional and infuriating. The staff have no idea what ......”

Share on :
Nov 05,2012
Minithumbdown
By: 'FEDUP91'
Nov 05,2012
4 people found
this helpful
Completely unprofessional and infuriating. The staff have no idea what they're talking about and they lie through their teeth to try and keep you quiet/happy. We've been renting a newly renovated apartment through them for a couple of months and still haven't got a ...
read full review
What agent could do to change your mind?
If they were more professional, told the truth and delivered on their promises. But under current circumstances, once we've left this house we will have no further contact with them and certainly not recommend them to anyone we know.
Attached Filesnbsp;
Was this helpful? Yes

“Not only are this staff at this establishment completely useless, ......”

Share on :
Aug 13,2012
Minithumbdown
Jan
By: 'UnhappyCustomer'
Aug 13,2012
5 people found
this helpful
Not only are this staff at this establishment completely useless, they are also extremely rude to most clients. They did not know any answers to the questions me and my husband asked regarding the property, and still had no idea of the state of the ...
read full review
Was this helpful? Yes

“I am a student and was excited to move in ......”

Share on :
Aug 13,2012
Minithumbdown
By: 'Unsatisfied'
Aug 13,2012
2 people found
this helpful
I am a student and was excited to move in to my newly renovated large apartment in September, however after dealing with these estate agents my excitement has now turned into dread. I don't even know where to begin with these people, they are rude ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:04 PM 24/01/2017 by Alec Dilkes

Awards won by Berkley Estate & Letting Agents, Leicester LE3 0TD



Find the Best Agent to
Sell or Rent Your Home