0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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Oct 25,2020
Oct 25,2020
0
people found
this helpful
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Avoid Avoid Avoid!
Dreadful service, shoddy accommodation unprofessional and uncontactable managing director/accountant/whatever job title they decided on that week.
Flat was grubby and had antiquated heating and boiler system, that broke within weeks of moving in due to lack of upkeep according to the engineer that eventually fixed it.
Garage building was leaning so badly the door wouldn't lock and left them vulnerable to thieves, on reporting theft and asking for help we were told it was locked when we took the flat keys and to sort it out ourselves, and not to keep anything in there! This was a lie, it was wide open when we took keys as it was virtually unlockable. an engineer eventually came and laughed about the angle the garages leaned to and said the doors wouldn't be flush enough to be locked easily, he left and never returned. Bruce from Charles Fox lied. He does more of this later. The flat was cleaned to a much better condition than it was received before moving out the oven that had been used literally 3 times he wanted £65 to have 'professionally cleaned. This was unnecessary and he eventually pursued the route of a 'run in the carpet' to stop £100 from our deposit, this was 100% there on receipt of the flat and the carpet it was on hadn't been cut properly and was frayed at the edge anyway, apparently because we didn't raise a rin the size of a 2p against the inventory we were liable! Despite being director of a lot of letting agencies and other businesses they have to make their extra money somehow right. They even took nearly 2months to refund the rest and had the barefaced audacity to suggest that the 'landlord' was reluctant to accept only taking £100 off us, for nothing. After move out bruce turns his phone off and doesn't reply to emails, possibly because he's busy with his many many other irons he keeps in the fire, but I prefer to think he's just terribly unprofessional, as other reviews here seem to confirm. Avoid Charles Fox and avoid any other of this guy's letting agencies.
Dreadful service, shoddy accommodation unprofessional and uncontactable managing director/accountant/whatever job title they decided on that week.
Flat was grubby and had antiquated heating and boiler system, that broke within weeks of moving in due to lack of upkeep according to the engineer that eventually fixed it.
Garage building was leaning so badly the door wouldn't lock and left them vulnerable to thieves, on reporting theft and asking for help we were told it was locked when we took the flat keys and to sort it out ourselves, and not to keep anything in there! This was a lie, it was wide open when we took keys as it was virtually unlockable. an engineer eventually came and laughed about the angle the garages leaned to and said the doors wouldn't be flush enough to be locked easily, he left and never returned. Bruce from Charles Fox lied. He does more of this later. The flat was cleaned to a much better condition than it was received before moving out the oven that had been used literally 3 times he wanted £65 to have 'professionally cleaned. This was unnecessary and he eventually pursued the route of a 'run in the carpet' to stop £100 from our deposit, this was 100% there on receipt of the flat and the carpet it was on hadn't been cut properly and was frayed at the edge anyway, apparently because we didn't raise a rin the size of a 2p against the inventory we were liable! Despite being director of a lot of letting agencies and other businesses they have to make their extra money somehow right. They even took nearly 2months to refund the rest and had the barefaced audacity to suggest that the 'landlord' was reluctant to accept only taking £100 off us, for nothing. After move out bruce turns his phone off and doesn't reply to emails, possibly because he's busy with his many many other irons he keeps in the fire, but I prefer to think he's just terribly unprofessional, as other reviews here seem to confirm. Avoid Charles Fox and avoid any other of this guy's letting agencies.
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Latest Reviews
4th Aug 2019
reviewed by 'Sandra'
17th May 2019
reviewed by 'Rene'
24th Jun 2016
reviewed by 'Mikey1985'
Opening Hours
Address
Charles Fox Estate Agents Ltd
18 Croham Road
Croydon
Greater London
CR2 7BA
020 8681 5522
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £895 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Oct 25,2020
Oct 25,2020
0
people found
this helpful
this helpful
Avoid Avoid Avoid!
Dreadful service, shoddy accommodation unprofessional and uncontactable managing director/accountant/whatever job title they decided on that week.
Flat was grubby and had antiquated heating and boiler system, that broke within weeks of moving in due to lack of upkeep according to ...
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Aug 04,2019
Aug 04,2019
1
people found
this helpful
this helpful
Professional ,kind , well informed staff . In particular the Lady I dealt with..Lara or Louise Even though she was unable to assist in my particular situation she was very polite and pointed me in the right direction. . Would highly recommend...
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May 17,2019
May 17,2019
0
people found
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Avoid this place!!! Not worth the energy and time as the staff are very rude and unprofessional........the reviews speak for them self!...
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Jun 24,2016
Jun 24,2016
3
people found
this helpful
this helpful
Terrible letting agents led by the atrocious and highly rude Bruce. After initially being pleased at our flat and the management of it, things deteriorated, they did not sort out problems we had in a timely manner if at all and when we were served ...
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What agent could do to change your mind?
Hidden fees, so many deductions from the deposit when we left the flat in great condition (i.e. Paid to have the clean carpets professinally cleaned - they did not need it).Attached Filesnbsp;
Comment on agent fees
Hidden fees, so many deductions from the deposit when we left the flat in great condition (i.e. Paid to have the clean carpets professinally cleaned - they did not need it).
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Feb 20,2013
Feb 20,2013
0
people found
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I would highly recommend NOT to use Charles Fox. On finding a property that I liked, I specifically asked Daniel the Manger if it was a long term let to which he replied yes. However, it turned out that the property was actually on their ...
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What agent could do to change your mind?
Tell the truth and have the decency to at least apologise when they see that they have upset one of their clients, even if they do see it as a misunderstanding. They're behaviour was utterly appalling.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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