“My husband and I sent countless emails for re......”
1 Star Review
Oct 21,2020
By:
'Stacey'
Oct 21,2020
Branch: Bath, 2 Crescent Office Park Clarks Way
Services: Lettings (as a Tenant)
Rent PCM: £630
Would you recommend?: No
Postcode: EH14
Branch: Bath, 2 Crescent Office Park Clarks Way
Lettings (as a Tenant)
Rent PCM: £630
Postcode: EH14
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My husband and I sent countless emails for repairs to Touchstone, many of them went unnoticed, sometimes waiting weeks for a reply (when we chased aready). Things that were an emergency were never treated as an emergency (black mold, broken boiler, no hot water or heating, no kitchen floor). Yet Touchstone never seemed to bother! If I knew of anyone going with a Touchstone flat, I'd tell them not to - I could never recommend such an ignorant and callous property management company such as Touchstone. I couldn't wait for the day to leave the flat we stayed in with Touchstone, and it was bliss knowing I'd never be dealing with them or their incompetence again. At £630 a month rent, we felt royally ripped off.
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I am sorry to hear that you have encountered a number of issues around communication. I have checked your records and can see that your move out administration is going through now. If there is anything that you would like us to address then please feel free to email us on [email protected]
Wishing you the best in your new home.
Kind regards
Natalie James
Touchstone