I am an absentee landlord living in Cape Town and I rely entirely on the Basingstoke team to manage every aspect of my properties. There have been a number of errors from various outside parties, particularly a company called Peverel, but the Basingstoke staff resolve these rapidly. They even intervened to have an eroneous legal issue reversed. It may be part of their job, but from my side the effort is greatly appreciated. I can highly recomend their services.