After a poor experience with Townends Sales in the past, Andy & the new team at the Putney branch were eager to make amends and prove that they are good at what they do. Despite some attractive offers from the other Putney agents, Townends offered the lowest sales commission and shortest cancellation period, making the decision a no-brainer.
Andy & the team completely met our expectations in terms of marketing the property & organising an open day, which was very well attended. We achieved an offer on the property after the open day which we accepted. What followed then was a difficult period in terms of timing (Jubilee, Olympics, Summer lull etc) & I would say Townends did well in coordinating the sale process with us, the buyers and both sets of solicitors. During this process, issues arose with the property and further negotiations took place, which I commend Townends for mediating effectively, not allowing the sale to fall through. Dealing with various forms of adversity and issues that arise is where I would say Townends excel and truly differentiate themselves.
Whilst we didn\'t achieve our offer price, we were not far off and despite there being issues, these were dealt with quickly and effectively. On the whole, we were very pleased with Townends.