“Complete waste of time...”
1 Star Review
Oct 09,2020
By:
'Lisa'
Oct 09,2020
Branch: Manchester, St Georges House, 56 Peter St
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: IP16
Branch: Manchester, St Georges House, 56 Peter St
Sales (Prospective customer)
Postcode: IP16
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Complete waste of time:
I spent a very long time on the phone to Amber Evans (personally a very nice lady) explaining about my house and never for 1 second did I forget to mention that I run this as a B&B.
So after spending alot of time speaking with Express estate agents, I leave the 2 estate agents I am with to go with you. I asked at least 2 times if there were any up front fees. Amber assured me again and again there was not and just 1% fee.
When i contact Amber today to find out what is happening with the photographer she, in her happy carefree way, explains that because my property is commercial( but it will be listed as residential) she got it wrong and the contract that I signed supplied by your agency is not correct and there is a £995 up front fee but not fee when you sell. THIS IS NOT WHAT I SIGNED AND AGREED TO. I will not go with any agency that has an upfront fee as they have no incentive to try and sell my property.
I am furious that Amber was not trained significantly enough that she did not know that Express estate agents, would be charging me commercial fees even though they will list it as residential!!!!
I now have to waste more of my time either contacting the agents I left to go with this company or finding another one!!!
They would not honour their contract and unless I pay £995 will be cancelling my contract and I have to find another agent!
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