Envisage Sales & Lettings Ltd
Coventry, CV1
2.5/5, 37 reviews
38% recommended
44% sales valuation accuracy
33% sales fee satisfaction
67% lettings valuation accuracy
36% lettings fee satisfaction

“Awful Student Rental Experience...”

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Oct 09,2020
Minithumbdown
By: 'Jon Pacheco'
Oct 09,2020
1 people found
this helpful
I rarely put up online reviews, but I really felt the need to warn others about my student rental experience with Envisage. So many things went wrong, and I’ve only listed a handful of them here.

tl;dr: slow communication (unless it involves money coming from us), short notices, disorganised and unprofessional. While there were some staff who were friendly and professional (Leon and Laura were fine), the other staff I’ve dealt with seem to be the complete opposite, ruining the whole experience.

When you decide to rent the property, be prepared to pay £180 in admin fees before being able to sign the contract. In the receipt, the description for this was “tenants credit check, tenants admin fee, accomdation cover checks, gurantour fee, reservation fee and paperwork costs” (those typos were actually in the receipt I got). Quite a large fee for what’s covered here. After this, we then needed to sort out the contract, which had to be sent to each tenant individually due to how DocuSign worked. They were particularly pushy here, since the next person who needed to sign got daily reminders about it, and the other tenants would be BCC’d in these reminders as well. We actually spotted some discrepancies in the contract compared to what we were initially told, so always, always take your time to read the contract carefully. One of the things the admin fees covered was reservation of the property. After a week since the first person got the contract, only 2/4 people signed, and it seemed they had enough of sending reminders. We got threatened that our rental applications would be withdrawn and the property would go back up on the market, since we were apparently taking too long to sign the contract (only 2/4 tenants signed at this point). So much for reserving the property.

Moving into the house wasn’t great either. As stated in our contract, we should’ve bene provided with £75 for gas and £75 for electricity at the start of each month. However, none of the meters were topped up when we moved in, and we ran out of power within the first 3 days. Now you might argue this was an issue with the landlord, but the issue was how Envisage handled this situation. We didn’t have direct contact with the landlord, so all we could do was contact Envisage. However, all we’d get from calling them was “please send an email to the maintenance department”, despite this being a big problem. After getting my parents to help escalate the issue, I ended up topping up £10 for the electricity as a stop-gap solution, which I never got refunded for in the end.

If you ever have any maintenance issues, expect to wait a long time to get them fixed. It can take anywhere from a few days to over a week just to get a reply from the maintenance department, so you can probably imagine how long it would take to resolve the issue. Two of us had a broken shower, and it took several weeks to resolve this because of how long it took to even get a reply from them. Given the large number of properties they manage, there’s clearly a huge bottleneck here. I’m not sure why they don’t just let us directly speak to the landlord, since nothing would be stuck on their end this way.

Moving out of the house should’ve gone smoothly. At the end of my tenancy (end of July), I handed back my keys and filled out a form stating which keys I’ve returned and where to refund the deposit to. Yet, in mid-August, I got an email asking me if I’ve returned my keys, because they can’t find it and need to give it to the next tenant. What? Didn’t they have the form saying which keys I’ve returned? Well it turned out that they lost my keys, and it took them almost 3 weeks to realise - an issue that would’ve been prevented had they moved my keys to a safe place right after I returned them.

The deposit should’ve been returned within 30 days of the end of my tenancy. But the whole of August passed, and I got nothing. Emailing them was completely useless – I only got automated replies. Granted, they were understaffed due to the pandemic, but after reading other reviews from several years ago, a few have mentioned very long deposit refund times, so this seems to have been going on for quite a while. In the end, we managed to get our deposits back after 45 days, but this definitely would’ve taken a lot longer had we not tried to escalate the issue.
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Opening Hours
Address

Envisage Sales & Lettings Ltd
89c Far Gosford Street
Coventry
West Midlands
CV1 5EA
02476470440

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 44% 33% £0 £0
Lettings 67% 36% £462 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 6 20 0 0 1 0 2 3
Areas covered
  • CV1
  • Coventry
  • Cv6
  • Cv2
  • Bedworth
  • Cv7
  • Cv3
  • Cv4
  • Cv5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Lettings DPS Relocation Agent Network
Latest Properties

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Envisage Sales & Lettings Ltd Branches (view all )

“Awful Student Rental Experience...”

Share on :
Oct 09,2020
Minithumbdown
By: 'Jon Pacheco'
Oct 09,2020
1 people found
this helpful
I rarely put up online reviews, but I really felt the need to warn others about my student rental experience with Envisage. So many things went wrong, and I’ve only listed a handful of them here. tl;dr: slow communication (unless it involves money ...
read full review
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“The most patient agent , very understanding, ......”

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Sep 13,2020
Minithumbup
By: 'Trail Akpenyi-Hilary'
Sep 13,2020
0 people found
this helpful
The most patient agent , very understanding, professional and well behaved. The agency did a good job and the agent that handled my rent (Mr. Leon Binns) was nothing but perfect. I’m highly impressed????...
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“Rude, Sardonic and Unprofessional – An Awful Experience...”

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Jun 30,2020
Minithumbdown
By: 'A disappointed customer'
Jun 30,2020
1 people found
this helpful
Envisage are excellent at charging high fees and being as unhelpful and unpleasant as possible. From the first day we moved in it was a nightmare; broken furniture left in bedrooms, Wi-Fi that did not work and it seemed no one had even bothered to ...
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“First time starting to rent a property Steve ......”

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Apr 24,2020
Minithumbup
By: 'brogan mullally'
Apr 24,2020
0 people found
this helpful
First time starting to rent a property Steve was very helpful and very patient with me as I was constantly calling with questions very kind and informative very happy with the service...
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“I have received an exceptional professional s......”

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Feb 27,2020
Minithumbup
By: 'Anita kaur'
Feb 27,2020
0 people found
this helpful
I have received an exceptional professional service. The staff are friendly and approachable providing me the advice and supprt needed. Thank you very much!...
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“VERY unprofessional. They do not care about t......”

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Oct 05,2019
Minithumbdown
By: 'Pantelis Kedaritis'
Oct 05,2019
2 people found
this helpful
VERY unprofessional. They do not care about their customers. They have been ignoring my issues. Very rude towards tenants. They are desperate to find a way to cheat you....
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“Worst...”

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May 24,2019
Minithumbdown
By: 'Haseeb'
May 24,2019
1 people found
this helpful
Complete cheaters. Retained my deposit for nothing. I checked out the property better than I found but they are dishonest and greedy. Totally non professional and arrogant staff. They will also use your details for their own pending dues of utility bills. Don't trust them. ...
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Comment on agent fees
Bad
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“Experience was professional and would recommend 100%...”

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Oct 27,2018
Minithumbup
By: 'Kayleigh Partridge'
Oct 27,2018
0 people found
this helpful
Huge thankyou to Louise who made this experience an easy one. Lovely to work with and was always happy to answer all my questions.Would recomend Envisage to anyone.5 star all round. Thankyou again...
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Comment on agent fees
Good
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“Student Tenants & Parents Beware! This letting agent will just take ......”

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Oct 17,2018
Minithumbdown
By: 'Upset fee paying customer'
Oct 17,2018
1 people found
this helpful
Student Tenants & Parents Beware! This letting agent will just take your money and do very little else! In my daughters case the landlord thought he had access to the property when ever he wanted. Emails were not replied to. Things like smoke detectors were not ...
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Comment on agent fees
Rental prices are in line with other agents, service is well below par!
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“TERRIBLE LETTING AGENCY...”

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Aug 29,2018
Minithumbdown
By: 'I wish someone had warned me'
Aug 29,2018
1 people found
this helpful
They have no respect for student rentals at all. When we first looked at the house it seemed lovely so we were willing to pay a little more than friends who had either rented through Uni or other private agents... IT WAS A BIG MISTAKE. ...
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Comment on agent fees
BAD
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“Worst letting company ever...”

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Jun 23,2018
Minithumbdown
By: 'Andreas'
Jun 23,2018
3 people found
this helpful
Totally unprofessional, unreliable and disrespectful. I booked three appointments for viewings with them and they didn't show up in any. As a consequence, I spent valuable time to go to the houses and I also spent around 25 pounds for transportation, without even being able to ...
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“Not getting a good vibe from Envisage - heaters broken ......”

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Nov 19,2017
Minithumbdown
By: 'Jazz'
Nov 19,2017
6 people found
this helpful
Not getting a good vibe from Envisage - heaters broken and can't get a response on when they will be fixed, keep getting excuses like waiting for response from landlord. Maintenance wasn't done before moving in, there was broken glass on living room floor when ...
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Comment on agent fees
High, especially considering the non-service you get back
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“When we viewed the property, Harbinder Shergill told us that ......”

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Aug 15,2017
Minithumbdown
By: 'Full of lies and utterly useless! If you have a pr'
Aug 15,2017
6 people found
this helpful
When we viewed the property, Harbinder Shergill told us that the property will be professionally cleaned and repainted - as the walls and wallpaper especially were in a bad condition. (I have viewed houses with him every year and that is the same thing he ...
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Comment on agent fees
Awful! The agency fees I paid everywhere else didn't exceed £80. But these guys charge £180! What nonsense.
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By: Ken AKA Steve Sherghill
Nov 15, 2018
View all comments (1)
Steve Sherghill/Ken is a fraud artist using fake names. Report this business and Steve to action fraud he deserves to be behind bars. Tax evaders only accepting cash. Report to Watch Dog and necessary authorities of these con artists stealing deposits and breaching their own contracts. ...

“THE worst letting company you can ever sign a contract ......”

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Jun 03,2017
Minithumbdown
By: 'A Current Tenant'
Jun 03,2017
4 people found
this helpful
THE worst letting company you can ever sign a contract into! If there was an option for no stars - I would've picked that as one star is too generous. They never (and I mean NEVER) sort anything out in the horrifically decay house until ...
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Comment on agent fees
It is extortionate for the amount you pay.
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“Envisage are a brilliant agent who worked tirelessly to help ......”

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Apr 04,2017
Minithumbup
By: 'Vikrim singh'
Apr 04,2017
0 people found
this helpful
Envisage are a brilliant agent who worked tirelessly to help me through the buying process. As a first time buyer they held my hand through the while thing from start to finish. A great special thanks to Kabir. You went over, above and beyond what ...
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Comment on agent fees
Great fees for even greater service
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“Terrible for renters, only benefit the owners. Took 400 pounds from ......”

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Mar 04,2017
Minithumbdown
By: 'Angryatenvisage'
Mar 04,2017
1 people found
this helpful
Terrible for renters, only benefit the owners. Took 400 pounds from our deposit even though we had photographic evidence of the condition before, everytime we complained they said the manager wasn't in or would call us back. This was delayed for 5 months. Case had to be ...
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Comment on agent fees
Regular.
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“Envisage have been so helpful to us as we had ......”

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Feb 22,2017
Minithumbup
By: 'Jack Clarke'
Feb 22,2017
0 people found
this helpful
Envisage have been so helpful to us as we had to arrange getting a property before flying back to Madrid, without any notice they arrange last minute viewings to help us out and all the properties they showed us were really nice! Louise has been ...
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“All ways found the staff very helpful and polite. Louise & ......”

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Dec 20,2016
Minithumbup
By: 'Ian Harris'
Dec 20,2016
0 people found
this helpful
All ways found the staff very helpful and polite. Louise & Steve were extremely good when my let fell through at the last minute which was no fault of Envisage. Both worked hard to find a solution and all worked out better that anyone thought. I ...
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“It takes 6 weeks for us to get a working washing ......”

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Dec 16,2015
Minithumbdown
By: 'Furious tenant'
Dec 16,2015
2 people found
this helpful
It takes 6 weeks for us to get a working washing machine and it does not come with drying function. It's ridiculous. Super irresponsible and inefficient, sent in the wrong sized washing machine once, attempted to deliver without former notice once, just never come for appointment 2...
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By: stuvetti
Dec 21, 2015
View all comments (1)
I am the Landlord and I think it is important to distinguish between the responsibilities of the Landlord and the Agent. The agent can only contact and advise and the Landlord is responsible for authorising relevant action and expenditure. As far as I am aware, Envisage advised me promptly of the problems. I attempted to have the machine repaired, but this was not possible and so a new machine was ordered. I am not sure why there were difficulties with delivery because I think this was with App ...

“Very good service from envisage especially Steve and Stacey, clearly ......”

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Dec 16,2015
Minithumbup
By: 'Macho'
Dec 16,2015
0 people found
this helpful
Very good service from envisage especially Steve and Stacey, clearly recommend envisage to other friends in Coventry. This company is good at what they do....
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“Absolute Cowboys! Rented me an illegal flat that has no ......”

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Nov 19,2015
Minithumbdown
By: 'Tenant'
Nov 19,2015
1 people found
this helpful
Absolute Cowboys! Rented me an illegal flat that has no planning permission and a building enforcement notice served on it! Paid a huge amount of admin fees, you were keen to fully investigate me as a tenant yet failed to check the landlord or the ...
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What agent could do to change your mind?
Poor value for money
Attached Filesnbsp;
Comment on agent fees
Poor value for money
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“by far the worst letting company i have ever had ......”

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Aug 18,2014
Minithumbdown
By: 'envisage'
Aug 18,2014
4 people found
this helpful
by far the worst letting company i have ever had to deal with, if any one is a student DO NOT! watse your time and money with envisage. they are very rude and will do almost anything to make sure that you do not get ...
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“Believe me I haven't participated in many online reviews, but ......”

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Jul 25,2014
Minithumbdown
By: 'hassib'
Jul 25,2014
3 people found
this helpful
Believe me I haven't participated in many online reviews, but after this exeprience I felt the necessity to do so and warn people of this letting agency! STUDENTS: BEWARE! I advice you, do not ignore any of the low-rated reviews written here, Especially if you ...
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“Longish review, if you only read some make sure you ......”

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Oct 25,2013
Minithumbdown
By: 'Ed Malins'
Oct 25,2013
2 people found
this helpful
Longish review, if you only read some make sure you read the last paragraph! Rented with Envisage last academic year, 2012/2013. Initial service when looking at properties and when signing up for a place was good and professional. The initial admin fee to pay on signing ...
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What agent could do to change your mind?
Change your rent payment system, maybe set up a standing order for every month so you don't overcharge people. Just get more professional.
Attached Filesnbsp;
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“soo rubbish , they neglected us tenants, as a result of ......”

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Oct 22,2013
Minithumbdown
By: 't'
Oct 22,2013
0 people found
this helpful
soo rubbish , they neglected us tenants, as a result of this I was in an accident that I had to go to the hospital - cut my glass DEEP. still till today no money or compensation has been received!!!!. they are now avoiding and ignoring ...
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What agent could do to change your mind?
just shit
Attached Filesnbsp;
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By: Ss
Mar 27, 2014
View all comments (1)
This tenants comments suggest the type of person envisage we're dealing with. ...

“Worst estate agents ever would advise anyone not to use ......”

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Apr 24,2013
Minithumbdown
By: 'kirsty'
Apr 24,2013
2 people found
this helpful
Worst estate agents ever would advise anyone not to use them. They are useless had a number of problems with them and many problems with the house which they refused to fix however continued to take our money...
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“Excellent service rented my house with envisage for 4 years and ......”

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Apr 18,2013
Minithumbup
By: 'Baljit kaur'
Apr 18,2013
0 people found
this helpful
Excellent service rented my house with envisage for 4 years and would recommend to other landlords, I also received the all tenant references as requested and all check were very satisfactory. I would recommend envisage sales and Lettings to other landlords....
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“AVOID AT ALL COSTS.Took our money which included the ......”

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Apr 09,2013
Minithumbdown
By: 'Arivind, Arnaurd, Dominic, Harry, Josephine, Micha'
Apr 09,2013
4 people found
this helpful
AVOID AT ALL COSTS. Took our money which included the bills yet never paid them on time. Our gas was cut off several times and so was the internet. Entered the property without warning on more than one occasion, one time which resulted in one ...
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What agent could do to change your mind?
Complied with their half of the tenancy agreement. Given answers to questions. Pay bills on time. Not try and take our deposits unlawfully. Operate lawfully and put deposits in a protection scheme.
Attached Filesnbsp;
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“I have used various agents to let and manage my ......”

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Mar 28,2013
Minithumbup
By: 'Mic'
Mar 28,2013
0 people found
this helpful
I have used various agents to let and manage my properties over the years. But Envisage by far excel in terms of efficiency in letting properties and also in dealing with the day to day management of my properties, giving me peace of mind that ...
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“I placed my house for rent following my house sale ......”

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Mar 24,2013
Minithumbup
By: 'Mrs SC Sandhu'
Mar 24,2013
0 people found
this helpful
I placed my house for rent following my house sale with another agent falling through. I was fortunate that Envisage found a family to rent my property in under a week. The family who have moved in are very happy with the service they received ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:42 AM 05/04/2017 by

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