Mutley Plain, Plymouth, PL4
1.7/5, 6 reviews
17% recommended

“Left my flat with a flood for 72 hours...”

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Oct 09,2020
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By: 'Saysha Somers'
Oct 09,2020
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Good Morning,

I would like to bring to your attention that absolutely horrific way that I have been treated by your Plymouth branch on Mutley Plain. I pay for a fully managed service with yourselves and I have nothing but trouble with yourselves and since absolutely nothing gets done when I try to correspond with yourselves and I’m either met with terrible attitudes or ignored completely I feel it’s time I start to address yourselves publicly.

.I have had to send 4 emails to report a flood coming through a ceiling (still no action taken by yourselves).


.I have also called yourselves 14 times to report a severe flood and still you have not taken any action to make this safe.

.You advertise a 24 hour emergency service and in fact you just completely ignore any emergency reported to yourself .

. My tenants deposit seems to have completely disappeared and the government backed deposit protection scheme still haven’t received it from yourself.

. I would also like to know why it is deemed acceptable that when I report a flood to Sam Robbinson, Alex Craven, Michelle Serau and Teresa (property manager) not at one point has anyone looked into this matter or arranged for a tradesman to rectify this problem leaving me no option but to take time out of my working day to do this.



You manage my property and I pay for a fully managed service. This is advertised as a service you will look after the properties if the landlord is unable to or too busy. You advertise that you have a 24 hour repairs support but I contacted you 72 HOURS ago complaining of a leak going through the ceiling of one of my properties into my lower property. I live 4 hours away from the property and I am unable to manage it myself due to work commitments. Even though you were made aware that the leak was so severe that it coming through the ceiling of the lower flat YOU DID NOTHING. I emailed 4 DIFFERENT MEMBERS of staff with not 1 single reply. I called your office and out of hours emergency line 14 TIMES yesterday alone begging for you to look into the problem as I was worried for the family living below. I expressed I was worried the ceiling was going to collapse so needed this sorted ASAP. I had no option but to turn off the water supply to all 3 of my properties in that block because no one in your office would reply to me so I was unable to gain entrance to the the flat where the flood was coming from. This left 2 families with no running water and when my understandably stressed out self contacted your office I was met with the absolutely disgraceful attitude of SAM ROBBINSON. I had to take time out of time my working day to arrange an emergency plumber and all I requested was that your staff let my plumber into the flat where the leak was. After Sam refused to make this journey that is less than a 5 minutes from your office as my property is on an adjacent road to your office I asked him to put this in writing as I pay for a fully managed service and there was an emergency that you were failing to take any action to rectify. Sam at first refused to put this in writing then stated he would do it on 30 minutes. I contacted him over an hour later and this time I took to initiative to record the way in which I was being treated as I feel it extremely concerning that Millers staff are confident in acting a certain way but want to hide all proof of this behaviour. Please listen to this audio and see what I have to deal with in the state of an emergency. Your refusal to let my tradesmen in lead me to incur extra charges as the tradesmen had to go out his way.

As this behaviour seems to be a reoccurring theme with Miller’s this would lead me to believe that this poor conduct is an organisational culture issue and this leads me to my second point. I have been in contact with yourselves for over 4 weeks now as the deposit you were meant to transfer for other properties I had to pull from yourselves due to your poor management skills have still not been received by the government protection scheme. These deposits should have been transferred on August 24th 2020 and we are now in October and these deposits have still not been received and after doing some research on your company I have seen that numerous members of staff had been convicted of fraud. This leaves me extremely scared now as this money has seemed to go missing without a trace.

I would really appreciate it if somebody could contact me and let know why Millers thinks it is acceptable to conduct business in this matter. Please see attached the audio of my conversation with Sam Robbinson also the numerous times I have had to call yourselves to beg you to take action when there is an emergency.
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Opening Hours
Address

Miller Countrywide
77 Mutley Plain
Mutley Plain,Plymouth
Devon
PL4 6JJ
01752 668242

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Areas covered
  • Plymouth
  • SALTA
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Left my flat with a flood for 72 hours...”

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Oct 09,2020
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By: 'Saysha Somers'
Oct 09,2020
0 people found
this helpful
Good Morning, I would like to bring to your attention that absolutely horrific way that I have been treated by your Plymouth branch on Mutley Plain. I pay for a fully managed service with yourselves and I have nothing but trouble with yourselves and since ...
read full review
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“I cannot recommend Miller Countrywide in Mutley Plymouth highly enough. ......”

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Aug 02,2015
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By: 'Mandy'
Aug 02,2015
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I cannot recommend Miller Countrywide in Mutley Plymouth highly enough. At the start of our search for a property in Plymouth we registered with numerous agents and details of properties started to flow through quite quickly. However, what set Millers apart was the fact that ...
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“The investment property we are in the process of purchasing ......”

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Jul 30,2015
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By: 'Li33ieG'
Jul 30,2015
1 people found
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The investment property we are in the process of purchasing was marketed by Millers, and Countrywide emailed us an offer to manage the property at a discounted rate straightaway, even before our offer had been accepted. This might sound fantastically efficient, but, for various reasons, ...
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“This agent's have been completely lacklustre in all aspects of ......”

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May 15,2015
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By: 'Gareth'
May 15,2015
4 people found
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This agent's have been completely lacklustre in all aspects of our Tenancy and now 6 weeks into the rent we have only just managed to get them to agree to send out the inventory. On the move in date the whole process was very unprofessional with ...
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“This was my first experience of using a letting agent. ......”

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Jun 19,2014
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By: 'Val'
Jun 19,2014
6 people found
this helpful
This was my first experience of using a letting agent. Because Miller Countrywide are a well known name, I decided to let my apartment through them. Big mistake. Lots of chat, but very little action. They did not manage the property very well or, as ...
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What agent could do to change your mind?
They could have done their job better in all aspects. The Tenancy Agreement clearly stated that periodic checks were to be carried out. If they had done this, then they would have realised how badly the apartment was being cared for. They need to be more responsive to landlord's requests for information. Being rude and dismissive on the phone is not the correct way to behave.
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“(Branch is now located on Mutley Plain, Plymouth).It was ......”

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Aug 31,2011
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By: 'Unhappy Tenant'
Aug 31,2011
13 people found
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(Branch is now located on Mutley Plain, Plymouth). It was my great misfortune to rent a property through Miller Country Wide Lettings. Inept and rude staff, the manager being the worse offender! Our landlord was of the same view and has since discontinued using Miller ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:42 PM 03/08/2015 by Shawnie Curno

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