“We are thinking about taking Romans and our l......”
1 Star Review
Oct 02,2020
By:
'RT'
Oct 02,2020
Branch: Camberley, 122 London Road
Services: Lettings (as a Tenant)
Rent PCM: £2300
Would you recommend?: No
Postcode: GU16
Branch: Camberley, 122 London Road
Lettings (as a Tenant)
Rent PCM: £2300
Postcode: GU16
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people found
this helpful
We are thinking about taking Romans and our landlords to The Property Ombudsman (but preferable the court) after they now are using edited photos and fraud to try and take money from our deposit (but first of course we will go to the TDS, but that will only cover our deposit money). We luckily read reviews online - and got advised to get an independent company (on top of the ones Romans pay to do help them and the landlords get the deposit money) to do the check out report. The independent company said everything in the house was in the same condition - or better and cleaner!! - as when we moved in (we got the same company to do a check in report). Romans tried to frame us for so many serious and expensive things, but whenever we proofed them wrong, they added new items to the damage list and raised the price on the things already there. Eventually they ran out of things to charge us for, and then gave us the impressions that they had new photos from the check out report, so we needed to pay additionally £250. Then it turns out these photos have been made up to discredit us, and have nothing to do with the check out report or us. First Romans told us, it was the landlords fault, and that the landlords supplied the falsified pictures - which is plain out FORGERY, now they are saying, that they will support ANYTHING the landlords supply - even if it is falsified, as they are merely the third part, and do not judge the landlords (but the law does!!). This after we paid £575 to have the house professional cleaned, because we were threaten that if we did not use a company recommended by Romans, they would not accept the standard of cleaning and we could not get access to the house again, but would have to pay a Romans' recommend company to come out and clean once more. On the other hand, if we used the super expensive cleaning company, Romans in return promised that we would not be charged additionally for cleaning, since they could come back with Romans blessing and clean it again. We also had the carpet and the windows professionally cleaned to be on the safe side. We were also specifically informed, that if we did a no show or tried to change the check out date, Romans would charge us £144. Romans changed the check out TWICE - and one time I was already in front of the house waiting, but apparently Romans do not need to follow their own guidelines about changing the check out - only tenants need to pay. We moved to England from the US, and hoped to find a house to live in for 2-4 years. Romans convinced us to take this house (even though Romans knew it had already been sold, and the landlords was just waiting for the buyers to complete a “chain”). We stayed in a serviced apartment for 5 weeks with our furniture in storage, since it was more than two months before the house was available, but for us we thought it would be worth the wait (and the extra cost), to then get to live in this house. Then three months after we moved in and got our children into new schools here, we got a notice from Romans, because the buyers of the house had completed their chain. We never even thought, that this could happen to us. And the list of the horrendous things Romans and our landlords have put us through goes on and on. It is Romans in Camberley and the company they used for their “own” check out report is called “Oakley Jane” - NEVER let them in your house is my advice. We have been told by more people now, with the exact same experience, that this is the way Romans does all their business all the time, but are wondering why no one tries to stop them? I am sure that if more people teamed up we could actually stop some of this madness, maybe even get a court ruling to support this! A company like this should not be allowed to do business at all and cheat and harm more people. STAY AWAY.
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