Urmston, Manchester, M41
4.8/5, 97 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
95% lettings fee satisfaction
Hills Residential - Visit Our Website

“Katie was absolutely superb during my transit......”

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Oct 01,2020
Minithumbup
Katie
By: 'Mulambo'
Oct 01,2020
0 people found
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Katie was absolutely superb during my transition to my new apartment. Communication was outstanding with a few minutes response time or the following day, with most of our communications being email.
I can't thank you enough for the effort you put in! Absolute Gem. If you get to read this, Thanks again!!😁
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Opening Hours
Address

Hills Residential
Stanley House, 19-23 Crofts Bank Road
Urmston,Manchester
Greater Manchester
M41 0TZ
0161 7479379

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £147,000 £147,000
Lettings 96% 95% £340 £1,680
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
24 0 59 6 3 0 0 0 4 1
Areas covered
  • M41
  • Altricham
  • M31
  • Sale
  • M32
  • Chorlton
  • M28
  • M21
  • M44
  • WA14
  • M33
  • URMST
  • STRET
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Katie was absolutely superb during my transit......”

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Oct 01,2020
Minithumbup
Katie
By: 'Mulambo'
Oct 01,2020
0 people found
this helpful
Katie was absolutely superb during my transition to my new apartment. Communication was outstanding with a few minutes response time or the following day, with most of our communications being email. I can't thank you enough for the effort you put in! Absolute Gem. If ...
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“Where do I start.... Becky tried and tried fo......”

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Sep 29,2020
Minithumbdown
Rebecca
By: 'Robert J McNeil'
Sep 29,2020
0 people found
this helpful
Where do I start.... Becky tried and tried for us as a family in a difficult circumstance.... despite clients letting her down she stuck to the task and helped our family so much, which I will always be very grateful for....
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“Rebecca was great! She made our moving very s......”

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Sep 09,2020
Minithumbup
Rebecca
By: 'Bruna'
Sep 09,2020
0 people found
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Rebecca was great! She made our moving very smooth and stress free. She was also so quick in replying all our queries....
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“My agent Rebbeca Gibson it's literally the co......”

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Aug 19,2020
Minithumbup
Rebecca
By: 'Aurora Has'
Aug 19,2020
0 people found
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My agent Rebbeca Gibson it's literally the coolest agent i ever had. We've been dealing for over 1 year now and every little problem or question that i had it's been solved whitout delays or hardship. The response it's extremly fast and efficient. Sometimes i feel ...
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“Best agent I've ever dealt with. A very refre......”

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Aug 06,2020
Minithumbup
Rebecca
By: 'Graeme Anthony'
Aug 06,2020
0 people found
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Best agent I've ever dealt with. A very refreshing experience! Friendly, approachable, knowledgable and proactive. Obviously takes a lot of pride in her work which is hugely appreciated and reassuring....
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“Great help and lovely lady...”

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Aug 01,2020
Minithumbup
Rebecca
By: 'James Shaw'
Aug 01,2020
0 people found
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We were in a rush to get into a new home, as our previous tenancy was running out quickly. Becky was super helpful and endeavoured to make the transition between properties as easy and painless as possible. Could not thank her enough!...
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“Becky is approchable and bubbly but remains p......”

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Jul 23,2020
Minithumbup
Rebecca
By: 'Christina Murphy'
Jul 23,2020
0 people found
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Becky is approchable and bubbly but remains professional at all times. From day one, she has been extremely helpful and a fountain of knowledge. With us being busy professionals, it is great peace of mind knowing we have someone like this who we can contact ...
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“From the day Becky showed us round the house ......”

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Jul 17,2020
Minithumbup
Rebecca
By: 'Harvey'
Jul 17,2020
0 people found
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From the day Becky showed us round the house to the day we moved out, she was so friendly and really helpful! I felt like i could approach her with any issues or questions and everything was dealt with in a professional manner. Students don’...
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“Obtaining a new tenant throughout Covid-19...”

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Jun 06,2020
Minithumbup
Rebecca
By: 'Ian Fielding'
Jun 06,2020
0 people found
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Becky was able to market and find a tenant throughout these difficult Corona times, she was helpful and professional during the process. This was our first experience as a Landlord of using Hills Residential and it did not disappoint therefore would have no issues with ...
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“Superstar...”

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Apr 28,2020
Minithumbup
Rebecca
By: 'Stephanie Roberts'
Apr 28,2020
0 people found
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Rebecca is amazing and supportive throughout the entire process of renting. This was my first time renting my property and I was nervous about several different elements which Rebecca owned and turn around extremely quickly. Great company and even better people, thanks Rebecca...
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“Becky has been amazing...”

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Apr 27,2020
Minithumbup
Rebecca
By: 'pollyanna_johnson@hotmail.co.uk'
Apr 27,2020
0 people found
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Becky has been amazing. My experience was stress free and easy all the way through the renting process and she was so helpful with every query I had. Communication with Becky has been fantastic, any questions I’ve had have been answered promptly and anything ...
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By: Tony Singh-Raidg
Apr 27, 2020
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Hi Pollyanna, many thanks for your review, it makes such a big difference to us knowing the team are achieving their goals to providing the best service that they can. Thank you for the moral boost. Enjoy your new home! Tony ...

“Rebecca is professional, personable and clear......”

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Apr 27,2020
Minithumbup
Rebecca
By: 'Emma Jackson'
Apr 27,2020
0 people found
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Rebecca is professional, personable and clearly really cares about her work. She's prompt to reply, knowledgable and always has a good solution for any problems that arise. I can't imagine working with anyone else!...
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By: Tony Singh-Raudh
Apr 27, 2020
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Hi Emma. Thank you for your review. I am Really pleased to read that you have been satisfied with your service. I will pass on your comments to Rebecca and be sure you receive the continued service. Thanks again. Tony ...

“Extremely happy with the service received fro......”

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Mar 18,2020
Minithumbup
Rebecca
By: 'Nicole C'
Mar 18,2020
0 people found
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Extremely happy with the service received from Hills Residential, and particularly the agent Rebecca Berry that handled my case. She was very knowledgeable about the property and was able to clearly answer all of my questions. Due to my particular situation, the turnaround time from ...
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“Katie has been very helpful in terms of prepa......”

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Mar 08,2020
Minithumbup
Katie
By: 'ahmed yousif'
Mar 08,2020
0 people found
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Katie has been very helpful in terms of preparing for new tenants to move in to the property, especially with efficient liaising with contractors for cleaning, paining ….etc....
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“We've dealt with Rebecca Gibson a number of t......”

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Feb 28,2020
Minithumbup
Rebecca
By: 'John Steinsberg'
Feb 28,2020
0 people found
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We've dealt with Rebecca Gibson a number of times over the years over multiple properties we let. She is always friendly, helpful and will do what she can to help with your property needs....
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“Setting the bar for letting agents...”

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Feb 28,2020
Minithumbup
Rebecca
By: 'Sophie Nadin'
Feb 28,2020
0 people found
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Thanks for going above and beyond for us! Rebecca and Hills Residential have set the standard for the domestic real estate industry! All the best!...
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“Becky was absolutely marvellous from start to......”

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Feb 25,2020
Minithumbup
Rebecca
By: 'Gemma Spilling'
Feb 25,2020
0 people found
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Becky was absolutely marvellous from start to finish, everything went smoothly and we were kept informed all the way. Would definitely recommend....
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“I've been dealing with Katie in the lettings ......”

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Feb 18,2020
Minithumbup
Katie
By: 'Adam Sales'
Feb 18,2020
0 people found
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I've been dealing with Katie in the lettings department as we process my application for a property, and I can't rate her high enough. Communication has been top notch, she's been informative, friendly and available. In fact, I can't fault any of the service I've ...
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“I just want to commend Becky for her exceptio......”

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Jan 27,2020
Minithumbup
Rebecca
By: 'Cjay Joseph'
Jan 27,2020
0 people found
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I just want to commend Becky for her exceptional service helping me with my property queries and not only that she went out of her way to show me where to look out for rental properties. Some will say she was just doing her job ...
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“outstanding service...”

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Jan 21,2020
Minithumbup
Rebecca
Rebecca
By: 'Calin Soroncean'
Jan 21,2020
0 people found
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We are together almost for three years and all this time we had outstanding service, very receptive and professional. Special thanks to Rebecca Gibson....
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“Rebecca Gibson...”

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Jan 15,2020
Minithumbup
Rebecca
By: 'Kathleen Allwood'
Jan 15,2020
0 people found
this helpful
I have been dealing a young lady by the name of Rebecca Gibson, whom I think has gone above and beyond helping us getting into our rented accommodation. Rebecca is friendly, helpful and if any one needs praise it should be her, I would recommend ...
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“Great Letting Agency...”

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Jan 15,2020
Minithumbup
Rebecca
By: 'Mrs K Thornton'
Jan 15,2020
0 people found
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My experience with this agent has been excellent throughout our relationship. Rebecca Gibson has a friendly and professional manner and has always ensured we are happy with the tenancy....
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“Overall a very good experience. Rebecca has b......”

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Jan 15,2020
Minithumbup
Rebecca
By: 'Oliviu Sugar-Gabor'
Jan 15,2020
0 people found
this helpful
Overall a very good experience. Rebecca has been very helpful with all matters related with fees, contract & paperwork, visits, etc. As recommendation for improvement to the agency, the response to maintenance issues could be improved, as matters seem to be passed between various members and ...
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“Thank you so much Becky for a fantastic servi......”

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Jan 15,2020
Minithumbup
Rebecca
By: 'Susan Ideme'
Jan 15,2020
0 people found
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Thank you so much Becky for a fantastic service. Becky was friendly, chatty and full of personality which I loved and made me feel more relaxed and comfortable. I could not ask for a better service. I am so grateful for the amazing service I ...
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“Rebecca Gibson...”

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Jan 14,2020
Minithumbup
Rebecca
By: 'Stuart Blair'
Jan 14,2020
0 people found
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Rebecca Gibson is incredibly helpful and I wish to thank her and all of the staff at hills residential in assisting me, especially as I was a first time renter. No complaints whatsoever....
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Staff picture Rebecca
(51)
Staff picture Tony Singh-Raudh
(39)
Staff picture Rebecca
(19)
Staff picture Jack
(10)
No image available Katie
(7)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Hills Residential compliant procedure 1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager. 2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date. 3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address: Branch Support Stanley House, 19-23 Crofts Bank Road Urmston Manchester M41 0TZ who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing. 4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below: The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 2:23 PM 06/11/2017 by allAgents

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Hills Residential

Branch - Urmston, Manchester, M41