“They don’t select their landlords, don’t trust them...”
2 Star Review
Sep 30,2020
By:
'Sofia'
Sep 30,2020
Branch: London, Unit 1, 3 Limeharbour
Services: Lettings (as a Tenant)
Rent PCM: £2000
Would you recommend?: No
Postcode: E14
Branch: London, Unit 1, 3 Limeharbour
Lettings (as a Tenant)
Rent PCM: £2000
Postcode: E14
5
people found
this helpful
I dealt with this company for a year and am not satisfied at all with their work. While the initial part of the letting was dealt in a semi- professional manner (quick process but dirty flat on our arrival). After we moved in, they completely forgot about us - they were not responsive at all and never helped us resolve any issue we had with the landlord (who was not responsive either). 2 months prior to the end of the tenancy we asked to renew our contract, and nobody replied until a month before the end of the tenancy. When the landlord replied, he said we could only renew our contract if we paid more, plus he told us that because there was only one month left until the end of the tenancy, we HAD to stay one more month paying the new price (although we had a FIXED TERM contract) and that this was not negotiable. He threatened us he would have kept the whole deposit in case we would have left on the final day of the tenancy. Not only Blackstones Residential didn’t help us at all, but they also started advertising the flat again which means they don’t select their landlords at all. We ended up in a dispute which of course we won. Would not recommend this agency at all.
5
people found
this helpful
Was this helpful?
Yes