Brand Vaughan
Hove, BN3
2.4/5, 23 reviews
35% recommended
100% sales valuation accuracy
100% sales fee satisfaction

“If I could give a zero rating I would. I have......”

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Sep 21,2020
Minithumbdown
By: 'David Pilkington'
Sep 21,2020
8 people found
this helpful
If I could give a zero rating I would. I have just had to practically beg Kerri Standing , the Western Road Property Manager for my deposit back 12 days after my tenancy ended. They took £260 for cleaning some dust off a window seal , and a couple of other tiny jobs. I was so shocked, they even said I owed a days rent as the month had 31 days in it, so took back the £27 I payed for a curtain rail when I moved in.
If you want your deposit back then dont use these agent. They are worse than Leaders, and they take some beating. AVOID !!
Was this helpful? Yes
By: Neil
Sep 25, 2020
Had a similar situation. Lived in a one bedroom flat in hove, had to wait over a month after tenancy end to see my deductions (not actually receive any money). Over £200 taken off deposit for cleaning alone. Took videos before i left - of course it wasn't in any state to need to spend that money on cleaning. They also are absolutely hopeless on email. Usually wait almost a week for any response.

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Opening Hours
Address

Brand Vaughan
117-118 Western Road
Hove
East Sussex
BN3 1DB
01273 221100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £212,500 £650,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 3 13 3 0 2 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“I will never use this company again. During t......”

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Oct 19,2020
Minithumbdown
By: 'Chris B'
Oct 19,2020
0 people found
this helpful
I will never use this company again. During the tenancy there was a couple of occasions that needed someone to come and repair things. It was a constant game of chasing them to get updates. We were left with no washing machine for over a ...
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“Utterly appalling rental agent. We made the m......”

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Oct 02,2020
Minithumbdown
By: 'David Kirk'
Oct 02,2020
3 people found
this helpful
Utterly appalling rental agent. We made the mistake of taking out a student rental through them. Half way through lockdown they changed the locks without telling any of the 5 tenants, when there was an issue with the property they always struggled to get hold of ...
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“I think this agent is a very good . My wife a......”

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Sep 25,2020
Minithumbup
By: 'Syed'
Sep 25,2020
0 people found
this helpful
I think this agent is a very good . My wife and me have found all the staff very helpful and the flat is clean and modern. It was a stressful time to move to this city but now we are so happy and the agents ...
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“If I could give a zero rating I would. I have......”

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Sep 21,2020
Minithumbdown
By: 'David Pilkington'
Sep 21,2020
8 people found
this helpful
If I could give a zero rating I would. I have just had to practically beg Kerri Standing , the Western Road Property Manager for my deposit back 12 days after my tenancy ended. They took £260 for cleaning some dust off a window seal , and a couple ...
read full review
Was this helpful? Yes
By: Neil
Sep 25, 2020
View all comments (1)
Had a similar situation. Lived in a one bedroom flat in hove, had to wait over a month after tenancy end to see my deductions (not actually receive any money). Over £200 taken off deposit for cleaning alone. Took videos before i left - of course it wasn't in any state to need to spend that money on cleaning. They also are absolutely hopeless on email. Usually wait almost a week for any response. ...

“Everything has been very good. I’ve rented fo......”

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Sep 15,2020
Minithumbup
By: 'Sophie'
Sep 15,2020
0 people found
this helpful
Everything has been very good. I’ve rented for several years and had mixed experiences. Brand Vaughan were professional and on time for the viewing and knew all about the flat. We moved in with no problems and any issues are quickly fixed....
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“Just run a mile...”

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Jun 17,2020
Minithumbdown
By: 'Gary Pearson'
Jun 17,2020
8 people found
this helpful
Daughter and her uni friends haven’t even moved in yet and they have been a nightmare from minute one. Made all sorts of statements verbally at the viewings. Then put huge pressure on the group to sign a reservation form, which they will argue ...
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“Worst first experience...”

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Feb 06,2020
Minithumbdown
By: 'Krisztina Vincze'
Feb 06,2020
4 people found
this helpful
Make sure you are checking out them before rent, check the place as well, as they are most likely just ignoring and delaying problems, after 1000 times checkings, emails without action. Very sad. I had to report them to CA and Ombudsman when they were willing ...
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“Terrible, unprofessional, useless property ma......”

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Jan 15,2020
Minithumbdown
By: 'P'
Jan 15,2020
7 people found
this helpful
Terrible, unprofessional, useless property management. Once you sign the contract, that's it!,they no longer care about you. Complaining doesn't help to solve your problems,even following internal procedure. Would not recommend!!!...
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“Sucessful sale...”

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Nov 26,2019
Minithumbup
By: 'Joanna Macmillan'
Nov 26,2019
1 people found
this helpful
I just sold a property through Brand Vaughan and they did an excellent job especially as I was not local. Jimmy worked hard to find a good buyer and communicated after every viewing letting me know the position of the prospective buyers and the progress. ...
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“Shocking - please read and watch out !...”

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Nov 24,2019
Minithumbdown
By: 'Danielle george'
Nov 24,2019
3 people found
this helpful
There is an expectation that estate agents will only be letting a property that is safe to live in and meets basic requirements. This company lied to me about a serious issue, when i viewed a property i wanted to rent they told me there ...
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“I have just left this Hove branch to enquire ......”

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Sep 20,2019
Minithumbdown
By: 'Boyer Boyer'
Sep 20,2019
2 people found
this helpful
I have just left this Hove branch to enquire about the following property: https://www.onthemarket.com/details/7639087/ I became aware of this property instantly through on the market and telephoned numerous times. As my call wasn't answered or returned, I drove to their office (...
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“Loss of partial deposit...”

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May 01,2019
Minithumbdown
By: 'Disgruntled tenant'
May 01,2019
3 people found
this helpful
After being a tenant for approx 3 years paying rent always on time and in full keeping the property clean and in good repair and before leaving had a professional cleaning company come in to clean the property, I left. Although the agents admitted that paint ...
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Comment on agent fees
Don't know what a leaving fee is for!!
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By: Greg
May 01, 2019
View all comments (1)
Awful experience. Great to have a site where renters get a voice. Agents in Brighton are notorious for ripping off tenants. They think we have to just take it, we have to do something about this. Why didn't the Mortgage Protection Service protect this guy? And agents - why do they just represent the landlord?? ...

“Worst Agents in History...”

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Apr 18,2019
Minithumbdown
By: 'Will2052'
Apr 18,2019
2 people found
this helpful
Every word spoken by them to ourselves and the landlord were lies. No heating/hot water and no gas safety certificate. Offered us pathetic compensation and then changed their mind and offered half with no explanation. Then pulled out all the stops to keep the ...
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Comment on agent fees
Bad!!!! Did nothing to warrant them.
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“Worst agents ever...”

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Sep 18,2018
Minithumbdown
By: 'Paul Jones'
Sep 18,2018
3 people found
this helpful
Not only did this company manage to leave my front door unlocked on 2 seperate occasions after leaving my property thus invalidating my contents insurance they proceeded to apologize the first time blaming the landlord of which they were there with at the time they left ...
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Comment on agent fees
A rip off for the level of service provided
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“Well-connected and professional...”

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Aug 31,2018
Minithumbup
By: 'Ashley Gordon'
Aug 31,2018
0 people found
this helpful
Jimmy found a buyer for my flat through his contacts. Communication with him was strong and the fee was reasonable . Once the deal was agreed, the selling process was a bit up and down, but overall I was very happy with Brand Vaughan....
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Comment on agent fees
Good
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“Incompetent...”

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Aug 16,2018
Minithumbdown
By: 'PJ'
Aug 16,2018
2 people found
this helpful
This branch is just a stunning collection of incompetence piled into one office. They were unable to make an international transfer first telling me the information was not enough. After showing it clearly was I was told "there seems to be a problem with us ...
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“Rocks my rental socks...”

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Jun 16,2018
Minithumbup
By: 'Tom Nicholas'
Jun 16,2018
0 people found
this helpful
Ermmm aren't estate agents supposed to make you disappointed? Helen, Paige and Kirsty actually amazed me, they are three knowledgeable, committed and absobloodylutely fantastic examples of customer service. Thank you for making a difference in my letting experience. You are a rare brand, a credit ...
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Comment on agent fees
Banging
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“Awful experience...”

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Apr 17,2018
Minithumbdown
By: 'Deeks'
Apr 17,2018
3 people found
this helpful
Communication is awful. One particular member of staff has been extremely rude on several occasion. Complained a few times and nothing done. Raised a few issues with property. Have ended up having to deal with the landlord direct, who luckily is lovely. Can take over ...
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Comment on agent fees
Bad
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“Brand Vaughan are neither in the property business nor the ......”

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Feb 16,2018
Minithumbdown
By: 'Leroy'
Feb 16,2018
6 people found
this helpful
Brand Vaughan are neither in the property business nor the people business, they are in the money business. Throughout our tenancy they were reasonable, forgetting to contact maintenance for a week here, and charging us £60 to simply continuing to rent our property there, but when ...
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Comment on agent fees
You are paying to obfuscate the process of finding somewhere to live rather than to make it easier. You are giving people money for nothing, no skill, no service (that couldn't be automated). And on top of that they speak with you with contempt and derision whilst they take your money.
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“I dealt with Simon Lemke of Brand Vaughan for the ......”

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Feb 05,2018
Minithumbup
By: 'Brian'
Feb 05,2018
0 people found
this helpful
I dealt with Simon Lemke of Brand Vaughan for the recent purchase of a house in Hove. Both Simon and his team were always available to view the property without us feeling hurried and followed up quickly and efficiently on all questions, even after the ...
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Comment on agent fees
N/A
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“Jimmy Atkins was very helpful with us at the beginning ......”

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Oct 18,2017
Minithumbup
By: 'GR'
Oct 18,2017
0 people found
this helpful
Jimmy Atkins was very helpful with us at the beginning and throughout the process of selling and purchasing. He was always available to listen to our needs and always tried to accommodate our request. His advice helped the successful and speedy process of our sale ...
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“Would only accept offer if used there own mortgage broker, ......”

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Aug 14,2017
Minithumbdown
By: 'pope1965'
Aug 14,2017
5 people found
this helpful
Would only accept offer if used there own mortgage broker, this is disgusting and not allowed ! I am sure the ombudsman or regulatory body would be very interested in this....
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By: Jason Brand
Aug 30, 2017
View all comments (1)
Thank you for your time in posting your review. I would be very pleased to hear from you directly. To clarify Brand Vaughan do not insist on using our mortgage brokers for their mortgage when buying a property. However, we do ask buyers who have made an offer, that our mortgage brokers financially qualify the offer, so we can with confidence confirm the financial ability to proceed to our vendor. This is a very important service we provide to our vendors as it can save wasted time later in t ...

“After a number of agents out to value, I felt ......”

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Jul 31,2017
Minithumbup
By: 'Nathan Dean'
Jul 31,2017
0 people found
this helpful
After a number of agents out to value, I felt that Simon Lemcke seemed the most keen. After instructing Brand Vaughan Hove to sell our home they generated viewings before the photos were taken and it sold for what we were hoping for. I have ...
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Comment on agent fees
Good value for money, the level of marketing provided was fantastic.
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“Do not rent with Brand Vaughan. They have acted despicabley ......”

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Dec 10,2016
Minithumbdown
By: 'Angrycustomer'
Dec 10,2016
8 people found
this helpful
Do not rent with Brand Vaughan. They have acted despicabley during our tenancy, breaking tenancy rules and actively working against our favour. Pathetic excuse for a company, I cannot rate them low enough...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Brand Vaughan, Hove BN3 1DB


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