Smart Move (Yaxley & Peterborough)
Peterborough, PE1
2.3/5, 3 reviews
33% recommended
100% sales valuation accuracy
100% sales fee satisfaction



Property Features


“Worst letting agents I have ever used...”

Share on :
Sep 16,2020
Minithumbdown
By: 'Heather'
Sep 16,2020
3 people found
this helpful
This is the worst letting agents I have ever used. None of the staff were professional or even knew what they were talking about. When we first moved in we had issues as the landlord tried to carry on paying for the council tax which he kept switching back into his own name and this is the tennant's responsibility to pay. When we contacted the letting agents regarding this they shouted at us down the phone and said "if you don't like it you know where to go". They obviously didn't even know the basics when it came to "all bills included" and believed this counted as that.
The lack of communication was disgusting. We were left without full working hot water over the winter period for months and they did nothing even after it was reported several times. We eventually had to contact the landlord directly to get this resolved and we finally had a plumber sent out.
They also had to be prompted multiple times to return our deposit, and when calling to chase I was told they would get back to me but never did and I had to threaten legal action for anything to be done.
There are loads of other issues we have had with smart move but if you take my advice, don't bother renting or even letting your house through them. If you're renting you will not get any responses from them and if you're letting your house out, chances are your tennants will have to contact you directly as they do nothing.
Every single member of staff we dealt with had no interest in doing their job and clearly just wanted to leave work as early as they could which we found out when we tried to contact them around 4:30pm or on a Saturday when they are meant to be open until 1pm as they were never around at these times.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Smart Move (Yaxley & Peterborough)
Saxon House
Peterborough
Cambridgeshire
PE1 1XA
01733 313 373

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 1 0 0 1 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Worst letting agents I have ever used...”

Share on :
Sep 16,2020
Minithumbdown
By: 'Heather'
Sep 16,2020
3 people found
this helpful
This is the worst letting agents I have ever used. None of the staff were professional or even knew what they were talking about. When we first moved in we had issues as the landlord tried to carry on paying for the council tax which ...
read full review
Was this helpful? Yes

“Saved my onward purchase - Highly Personal Service...”

Share on :
Apr 18,2018
Minithumbup
Graham
By: 'FHardee'
Apr 18,2018
0 people found
this helpful
Smartmove in Peterborough were fantastic from start to finish. I cannot recommend them more highly. I had invested in a 2 bedroom flat in the Varity House development (whilst living abroad) but due to it's location and complexity it was not simple to sell. I had ...
read full review
Comment on agent fees
1.5% plus VAT seems standard.
Was this helpful? Yes

“Purchased a house through them as it was a good ......”

Share on :
Jun 19,2017
Minithumbdown
By: 'Mr'
Jun 19,2017
4 people found
this helpful
Purchased a house through them as it was a good price! The customer service was appalling as they never returned calls, changed appointments at last minute and a different story was told by each team member. Lack of communication and professionalism....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Smart Move (Yaxley & Peterborough), Peterborough PE1 1XA



Find the Best Agent to
Sell or Rent Your Home