Edinburgh, EH1
5/5, 170 reviews
99% recommended
96% lettings valuation accuracy
98% lettings fee satisfaction
Clouds Property Management

“5 Stars for Clouds Property Management...”

Share on :
Sep 15,2020
Minithumbup
Gavin
Mark
By: 'Nicole'
Sep 15,2020
0 people found
this helpful
The Clouds team were very helpful and supportive throughout our whole tenancy - responding to any requests promptly and without any problems.

I highly recommend them!
Was this helpful? Yes
By: Mark McLeod
Sep 15, 2020
Thank you Nicole! All the best.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Clouds Property Management
18 Forth Street
Edinburgh
City of Edinburgh
EH1 3LH
0131 550 3808

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 96% 98% £525 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
58 1 102 0 0 0 0 0 8 1
Areas covered
  • EH1
  • EH6
  • EH8
  • EH2
  • EH7
  • EH9
  • EH4
  • EH2
  • EH5
  • EH10
  • EH6
  • EH4
  • EH7
  • EH11
  • EH8
  • EH5
  • EH9
  • EH1
  • EH10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS SAL
Latest Properties

No Properties

Images & Videos

“5 Stars for Clouds Property Management...”

Share on :
Sep 15,2020
Minithumbup
Gavin
Mark
By: 'Nicole'
Sep 15,2020
0 people found
this helpful
The Clouds team were very helpful and supportive throughout our whole tenancy - responding to any requests promptly and without any problems. I highly recommend them!...
read full review
Was this helpful? Yes
By: Mark McLeod
Sep 15, 2020
View all comments (1)
Thank you Nicole! All the best. ...

“The services provided per Clouds property man......”

Share on :
Jul 27,2020
Minithumbup
Mark
By: 'Adrien'
Jul 27,2020
0 people found
this helpful
The services provided per Clouds property management during our tenancy agreement has been very Professional and quick. Thanks to Mark for his avalability...
read full review
Was this helpful? Yes

“Very professional and a great service. The be......”

Share on :
Jul 21,2020
Minithumbup
Jonny
Mark
By: 'Francesca'
Jul 21,2020
0 people found
this helpful
Very professional and a great service. The best letting agents we've ever come across. Would recommend to anyone looking for houses....
read full review
Was this helpful? Yes
By: Mark McLeod
Jul 21, 2020
View all comments (1)
Thank you so much, Francesca! Much appreciated. ...

“Clouds is WONDERFUL...”

Share on :
Jul 15,2020
Minithumbup
Mark
Jonny
By: 'Leon'
Jul 15,2020
0 people found
this helpful
I have lived in 4 different countries during the last 6 years of my life… finding, securing, and ultimately leaving rented apartment units has been a hassle in many instances, but not in Edinburgh. I had the privilege of working together with Clouds Property Management. It was ...
read full review
Was this helpful? Yes
By: Mark McLeod
Jul 15, 2020
View all comments (1)
Thanks Leon! All the best. ...

“Seamless, pleasant and highly professional...”

Share on :
Jun 08,2020
Minithumbup
Gavin
Jonny
By: 'Gayle'
Jun 08,2020
0 people found
this helpful
I had a seamless, pleasant and highly professional service from Clouds when I was looking for a new flat during the Covid-19 lockdown period. The situation was not ideal at all, however they made it as efficient and stress-free as possible, in fact going above ...
read full review
Was this helpful? Yes

“Excellent service from Clouds...”

Share on :
Jun 04,2020
Minithumbup
Mark
Jonny
By: 'John'
Jun 04,2020
0 people found
this helpful
Clouds have managed our apartment in central Edinburgh for the last 7 years. We have found them to be efficient, effective and consistently easy to deal with. They have always been on hand to ensure a high standard of service to both tenants and landlord, and ...
read full review
Was this helpful? Yes

“The best agent I have personally dealt with, ......”

Share on :
May 26,2020
Minithumbup
Mark
Jonny
By: 'Joshua'
May 26,2020
0 people found
this helpful
The best agent I have personally dealt with, very good response time and informative replies. The process itself was also very easy compared to some other agents which made the overall experience good....
read full review
Was this helpful? Yes

“Excellent customer service!...”

Share on :
May 06,2020
Minithumbup
By: 'Lacey'
May 06,2020
0 people found
this helpful
Excellent customer service! Really happy with general responsiveness, and Ben is always available and very quick to get back to us. Any issues which have come up with the flat have been dealt with swiftly and always with consideration to our schedules so it's been ...
read full review
Was this helpful? Yes

“A+ agency. Highly Recommended....”

Share on :
May 06,2020
Minithumbup
By: 'Thomas'
May 06,2020
0 people found
this helpful
I have recently moved out and throughout the 6+ years in the flat, Clouds has been amazing and accommodating from beginning to end. Would highly recommend to anyone renting in Edinburgh....
read full review
Was this helpful? Yes

“Clouds Property Management is a fantastic let......”

Share on :
Apr 28,2020
Minithumbup
By: 'Liam'
Apr 28,2020
0 people found
this helpful
Clouds Property Management is a fantastic letting agency. During our 4.5 years living in the flat, we had very few issues. Our main contact at Clouds, Ben Clark, was very friendly and extremely responsive to any correspondence, typically coming back to us within a few hours. ...
read full review
Was this helpful? Yes

“Amazing Care for their Tenants...”

Share on :
Apr 22,2020
Minithumbup
By: 'Claudia'
Apr 22,2020
0 people found
this helpful
I accidentally locked myself out of my flat during quarantine. I reached out to Clouds, and, although it was 7 pm, Ben was in my building with a new set of keys just 20 minutes later. It could have been a pretty anxiety-inducing experience, but Ben was ...
read full review
Was this helpful? Yes

“Amazing property, amazing service...”

Share on :
Apr 17,2020
Minithumbup
Mark
By: 'Erin'
Apr 17,2020
0 people found
this helpful
I've recently moved into a property managed by Clouds Property Management and it was one of the easiest & smoothest processes ever. The property is also absolutely beautiful! No complaints at all. Thank you so much to Clouds for their help....
read full review
Was this helpful? Yes

“Strong Service in Difficult Times...”

Share on :
Apr 03,2020
Minithumbup
By: 'Andrew'
Apr 03,2020
0 people found
this helpful
Not suggesting one try to find and secure a flat at the start of a Pandemic, but if you have no choice you cannot go wrong with utilising Clouds Property Management. We found them easy to work with and they did a brilliant job. Effective, ...
read full review
Was this helpful? Yes

“Very helpful, clear guidance...”

Share on :
Apr 02,2020
Minithumbup
By: 'Graeme'
Apr 02,2020
0 people found
this helpful
Ben and the team made the letting experience very simple, provided clear guidance over what I needed and what I could expect. I spoke to several workmen whilst getting some upgrades made to the flat ahead of renting and all spoke highly of the standards ...
read full review
Was this helpful? Yes

“Clouds most importantly made me feel secure. ......”

Share on :
Mar 24,2020
Minithumbup
Mark
By: 'Catherine'
Mar 24,2020
0 people found
this helpful
Clouds most importantly made me feel secure. Any issues were immediately sorted and without extra effort on my part. They were also always very pleasant to deal with and quick to respond. I felt that I was taken care of as their client, and had ...
read full review
Was this helpful? Yes

“In a league of their own...”

Share on :
Mar 09,2020
Minithumbup
Gavin
By: 'Sandrine'
Mar 09,2020
0 people found
this helpful
I have rented from 6 different property agents in the past, and I can assure you that Clouds Property Management are in a league of their own. Never before had I experienced such level of professionalism, expertise and care from a letting agency. My tenancy started ...
read full review
Was this helpful? Yes

“Our experience with Ben from Clouds has been ......”

Share on :
Mar 04,2020
Minithumbup
By: 'Kari'
Mar 04,2020
0 people found
this helpful
Our experience with Ben from Clouds has been an easy process and we finally feel we're in safe hands. We have a bad experience from another agency but throughout the process of getting our flat ready and rented out in the long term let market, ...
read full review
Was this helpful? Yes

“Ben at Clouds was incredibly professional fro......”

Share on :
Mar 04,2020
Minithumbup
By: 'Pamela'
Mar 04,2020
0 people found
this helpful
Ben at Clouds was incredibly professional from start to finish. We couldn’t have asked for a better experience. Having used letting agents in the past, we’ve never worked with someone who was so efficient and really kind actually....
read full review
Was this helpful? Yes

“I experienced a great service with Clouds, th......”

Share on :
Mar 03,2020
Minithumbup
Mark
By: 'Mhairi'
Mar 03,2020
0 people found
this helpful
I experienced a great service with Clouds, they are hands on, committed to helping you, approachable while being very professional. We feel we are in safe hands with them managing our property....
read full review
Was this helpful? Yes

“Nice people, clear comments, very helpful, po......”

Share on :
Mar 03,2020
Minithumbup
By: 'Rob'
Mar 03,2020
0 people found
this helpful
Nice people, clear comments, very helpful, polite, easy to reach. They provide information very quickly and arrange viewings on short term....
read full review
Was this helpful? Yes

“Clouds Property Review...”

Share on :
Mar 03,2020
Minithumbup
By: 'Client'
Mar 03,2020
0 people found
this helpful
Very attentive and efficient Property Management Agent that I've used for some 16 years. All members of staff have good communication skills and a thorough knowledge of the Edinburgh rental market....
read full review
Was this helpful? Yes

“Everything was dealt with quickly and profess......”

Share on :
Mar 03,2020
Minithumbup
By: 'Steven'
Mar 03,2020
0 people found
this helpful
Everything was dealt with quickly and professionally. Fantastic service from Ben. Would not hesitate to recommend. Thank you so much....
read full review
Was this helpful? Yes

“Excellent to deal with from initial enquiry t......”

Share on :
Feb 16,2020
Minithumbup
By: 'Gavin'
Feb 16,2020
0 people found
this helpful
Excellent to deal with from initial enquiry through to moving in... any questions of queries I've had since moving in have been dealt with quickly with no problem or delay!...
read full review
Was this helpful? Yes

“Highly recommended...”

Share on :
Feb 13,2020
Minithumbup
By: 'Lucy'
Feb 13,2020
0 people found
this helpful
Clouds have managed my property for the last 8 years and I have been so happy with their services. The team are always responsive, efficient and helpful and make things so easy for me. I highly recommend them....
read full review
Was this helpful? Yes

“Would definitely recommend!...”

Share on :
Feb 01,2020
Minithumbup
By: 'Ruth'
Feb 01,2020
0 people found
this helpful
Ben has been great throughout my move and the property is delightful. Ben responded quickly to my initial Zoopla enquiry, he was flexible and accommodating with an online viewing and has been so easy and quick to contact me throughout the whole process. Moving can ...
read full review
Was this helpful? Yes
Staff picture Mark
(59)
Staff picture Gavin
(19)
Staff picture Jonny
(14)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

Clouds Property Management
18 Forth Street
Edinburgh
EH1 3LH

info@clouds.co.uk

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com).

You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 11:10 AM 07/05/2019 by allAgents

Awards won by Clouds Property Management, Edinburgh EH1 3LH


As Seen On

Get in touch with

Clouds Property Management

Branch - Edinburgh, EH1