Sherlock Homes Estate Agents
Manchester, M21
3.2/5, 67 reviews
57% recommended
68% sales valuation accuracy
71% sales fee satisfaction
91% lettings valuation accuracy
66% lettings fee satisfaction

“AVOID SHERLOCK SHAMBLES!...”

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Sep 12,2020
Minithumbdown
By: 'Luke Hobson'
Sep 12,2020
0 people found
this helpful
AVOID SHERLOCK SHAMBLES!

Wish we had read reviews of this company beforehand.

These people are not fit to run an estate agents. They are liars, thieves and charlatans. I truly hope people do not use this company and hope to hear about this companies closure in the not too distant future. Here is our experience…

The people behind this company are true shysters. At the top is Helen Sherlock, the managing director (you only have to google her name to find out what she’s been up to). Below her are the incompetent minions, don’t think I spoke to the same one twice, they have a huge turnover of staff. The minions have no power or authority and have to ask for the leaders permission for the slightest thing, there’s no point in dealing with these, they are all clueless. We rented a property with Sherlock Homes for 18 months. We were told when viewing the property that the managing director of Sherlock Homes, Helen Armstrong, was also the landlady to the property, this appealed to us as we thought if ever there’s a problem, we can go directly to her. When we handed in our notice to end the tenancy the problems started. First of all, a months notice wasn’t enough, it had to be a calendar month notice so we ended up giving 6 weeks notice. During this notice period there were viewings, on one occasion the person conducting the viewing turned up without keys and I received a phone call asking if I could return to the property to let him in, which I did. This company conduct two checkout inspections, one is a pre exit inspection, the other is a final exit inspection. We ensured we attended both inspections. This was done by one of the minions, Sam Mansoor. During the inspection he asked about a series of water marks on the exterior bedroom wall. I explained that a weed had been growing up the side of the house and the landlady had arranged its removal back in Sept 2019. Removing the weed also removed some cement from the brickwork causing water to gain entry and marking the wall. We reported this to the landlady and took pictures for our benefit. Helen’s husband and son came to repoint the brickwork, gave us a dehumidifier and told us they be back to paint the wall when it had dried. The repaint never happened. Sam Mansoor informed us that he would take his findings to Helen Armstrong, create a report and get back to us in due course. We the received an email informing us that due to ‘condensation from drying clothes in the bedroom’ we would be charged £100 to redecorate the bedroom. £100 isn’t a lot of money but its the principle, we were not at fault here and they were trying it on. We had to explain again what the cause of the damage and it was beyond our control. Sam Mansoor and Helen Armstrong were adamant it was our fault and to take our dispute further with the deposit protection scheme. We spent hours opening a dispute with the deposit scheme, and uploaded all our evidence. Several weeks had passed so I called the deposit scheme asking for an update. I was informed that our deposit was held under an insurance policy, meaning Sherlock Homes had our money but there was an insurance policy took out against it. I was under the illusion the deposit scheme held our money as Sherlock Homes informed us that our money was held by the deposit scheme and they did not have access to it. We had been lied to by Sam Mansoor. After finding this out I rang Sam Mansoor and started to demand our money back, 2 months had passed by this point, our patience had worn thin. I threatened that I’d visit the office and the managing director and wouldn’t leave until I had our money back. It took threats to start to be heard. I was ringing on an hourly basis asking for updates, shouting matches on the phone, I pestered them to death until they eventually decided to refund our deposit, in full and without going through the deposit scheme. Please use a different company if you can. if you can’t then my advice would be to take pictures of everything, report any faults and keep all evidence for the duration of your tenancy.
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Opening Hours
Address

Sherlock Homes Estate Agents
58 Beech Road
Chorlton-cum-Hardy,Manchester
Greater Manchester
M21 9EG
01618818228

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 68% 71% £300,000 £300,000
Lettings 91% 66% £400 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 0 24 26 1 0 1 0 0 2
Areas covered
  • M21
  • M15
  • M16
  • Altrincham
  • M20
  • South Manchester
  • M19
  • M32
  • M45
  • M33
  • M28
  • M14
  • SK8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA NALS TDS
Latest Properties

No Properties

“AVOID SHERLOCK SHAMBLES!...”

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Sep 12,2020
Minithumbdown
By: 'Luke Hobson'
Sep 12,2020
0 people found
this helpful
AVOID SHERLOCK SHAMBLES! Wish we had read reviews of this company beforehand. These people are not fit to run an estate agents. They are liars, thieves and charlatans. I truly hope people do not use this company and hope to hear about this companies closure ...
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“Avoid using these agents...”

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Mar 10,2020
Minithumbdown
By: 'Michael Perry'
Mar 10,2020
1 people found
this helpful
I was with Sherlock Holmes for just short of a year but I have to say it was some of the worst customer service I have ever received. At the beginning I had no problems and the flat I was shown in January 2019 was perfect ...
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By: Sherlock Homes
Mar 18, 2020
View all comments (1)
Dear Michael. The agent does not profit nor gain from a tenants deposit. The balance goes to your landlord and it is your landlord who determines what is deducted from a tenants deposit. Equally your landlord insisted that you were kept to the terms of your tenancy. We note that this is disappointing but again as agent we have no say in such matters. As for repairs you state were delayed, unless essential or emergency repairs, the agent cannot proceed without the landlords authorisation. ...

“Lies, silence and aggression...”

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Jan 21,2020
Minithumbdown
By: 'Kay Fabian'
Jan 21,2020
4 people found
this helpful
My experience with Sherlock Homes is a catalogue of lies, silence and aggression for two terrible years. From the lies their agent told about the property - "yeah, that's a boiler; yeah, those are functional radiators" - to them refusing to protect my deposit - ...
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“AVOID LIKE THE PLAGUE...”

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Nov 16,2019
Minithumbdown
By: 'Jake Goodman'
Nov 16,2019
0 people found
this helpful
DO NOT DO BUSINESS WITH THESE PEOPLE! Firstly, read all the reviews here and on other sites. Then google * Sherlock Homes' and see that the proprietor has poor reputation. Note that the only positive reviews are for the sales department. Do not deal with the ...
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By: Sherlock Homes
Nov 19, 2019
View all comments (1)
Dear Mr Goodman We are disappointed to read your comments given that we explained at the outset that we were liaising with your landlord and awaiting his instruction. We reply as follows: Your personal attack and aggressive emails appear to be of a bullying nature with unfounded remarks. Unfortunately due to your repeated abusive and crude, vulgar, choice of language over the telephone, in the office in front of staff, customers and shockingly in front of children too, along with excessi ...

“Complete incompetents on a level never seen b......”

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Sep 28,2019
Minithumbdown
By: 'Jamie Payne'
Sep 28,2019
0 people found
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Complete incompetents on a level never seen before. I had a viewing arranged for 11am, received an e-mail on the morning at 9am reminding me of the appointment. Got to the property on time, waited in the car park for twenty minutes, no sign of ...
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“I actually picked 1star but I still feel guil......”

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Sep 03,2019
Minithumbdown
Hamza
By: 'Akilu'
Sep 03,2019
0 people found
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I actually picked 1star but I still feel guilty because what this organisation deserves is less than that. They are the peak of unprofessionalism and systemic fraud. I moved out of one of their properties almost 6 months ago and still no deposit. I have been ...
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“Steer clear of these people!!!!...”

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Apr 08,2019
Minithumbdown
Helen
By: 'Cheryl'
Apr 08,2019
0 people found
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To say that their level of service to tennants is disgusting would be an understatement! I moved out 3 months ago and still, no deposit. Their staff doesn't seem to know what they're doing and I'm always being told that someone will call me back Steer ...
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Comment on agent fees
Terrible
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“Great !...”

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Nov 14,2018
Minithumbup
By: 'Adam'
Nov 14,2018
0 people found
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James was really great at sorting everything out for our house move. Would recommend him and his team at Sherlock homes....
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Comment on agent fees
James was really great at sorting everything out for our house move. Would recommend!
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“Excellent service from James...”

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Oct 08,2018
Minithumbup
By: 'Pauljohn4'
Oct 08,2018
0 people found
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Worked hard to get us into the property we wanted when we wanted. Stayed late to give us the keys on the agreed day. Very friendly and approachable....
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Comment on agent fees
Standard
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By: Katherine Sparke
Oct 14, 2018
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We had such a great experience with James!! He was quick to respond and always kept us updated. He made the experience beyond smooth and always went out of his way to explain things. Because of him I will definitely be returning in the future! ...

“Excellent service...”

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Oct 02,2018
Minithumbup
By: 'Dave Hartley'
Oct 02,2018
0 people found
this helpful
Brilliant service, prompt and professional. Built good rapport and went over and above by staying late to get things signed so we could get the keys early. Fully recommend sherlock homes after this experience....
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Comment on agent fees
Similar to market value
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“Excellent customer service...”

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Oct 02,2018
Minithumbup
Tony
By: 'Amy'
Oct 02,2018
0 people found
this helpful
James was really friendly and very sympathetic to our stressful situation, we had less than two weeks to find somewhere to live and both James and Tony made the experience as stress free as possible. James answered all of our questions and gave a much ...
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Comment on agent fees
expensive
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“First Rate Service...”

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Sep 21,2018
Minithumbup
Tony
By: 'Oli'
Sep 21,2018
0 people found
this helpful
Being new this I was relived and equally thrilled to have someone like Tony dealing with my property. From day one he knew how to improve things and gave me so much advice that helped. Friendly, professional and clearly very good at what he does. ...
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Comment on agent fees
All very reasonable for the high level of service and professionalism provided
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By: Tony e'Silva
Oct 02, 2018
View all comments (1)
Hi Oli, Thank you for taking the time to leave this great review! All the best. Regards, Tony ...

“Helpful...”

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Sep 05,2018
Minithumbup
Hamza
By: 'James C'
Sep 05,2018
0 people found
this helpful
Dealt with James on a recent property rent. Found him to be polite, knowledgeable and quick to communicate with us....
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Comment on agent fees
Fees a little steep, but similar to others Agents.
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“Happy with my new flat...”

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Aug 31,2018
Minithumbup
Hamza
By: 'Sai M'
Aug 31,2018
0 people found
this helpful
I've had a really positive experience with the agency. Everyone I have spoken with has been really nice, even from the first phone call. I was a little nervous anxious about the whole process of finding a flat since the market moves really quickly. James ...
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Comment on agent fees
I think the fees were expensive. I don't believe agents should pass the cost of arranging tenancy onto tenants at all...
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“Excellent service...”

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Aug 28,2018
Minithumbup
Tony
By: 'S Hodson'
Aug 28,2018
0 people found
this helpful
Tony was excellent in assisting my move which was quite a complex situation however he was always helpful and willing to assist and made the move very easy. Thanks very much for this great service....
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By: Tony e'Silva
Aug 29, 2018
View all comments (1)
Hi Miss Hodson, Thank you for taking the time to leave us a review. Regards, Sherlock Homes ...

“Fast, Efficient Service....”

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May 30,2018
Minithumbup
Hamza
Tony
By: 'Laura M Landlord'
May 30,2018
0 people found
this helpful
I can't recommend these guys highly enough. They were superb to deal with. Great communication throughout. Went above and beyond with little things like giving the keys to tradesmen etc. and they found me fabulous tenants. All the staff at the office are considerate and ...
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Comment on agent fees
The same rates as most agents, but more for your money
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By: Tony
May 31, 2018
View all comments (1)
Dear Laura, Thank you for you comments, its always good to get good reviews for our hard work. Regards, Sherlock Homes ...

“Review by a landlord...”

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May 24,2018
Minithumbup
Tony
Hamza
By: 'Beech Road landlord'
May 24,2018
0 people found
this helpful
I was using a rival Estate Agents to find new tenants but after waiting for viewings to materialise, thought I'd try Sherlock Homes instead. I'm glad I did :) I found Tony to be polite and professional, he arrived at the property and immediately knew how ...
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Comment on agent fees
Are standard
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By: Tony e'Silva
May 25, 2018
View all comments (1)
Dear Landlord, Many thank for taking the time to leave this review. This shows the importance in good marketing! We looking forward to any repeat business. Regards, Tony ...

“113A Beech Road...”

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Apr 18,2018
Minithumbup
Tony
By: 'Fiona savage'
Apr 18,2018
0 people found
this helpful
I found Tony and the team extremely helpful. They kept me up to date through out the process with telephone calls and email...
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“Service excellence...”

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Apr 16,2018
Minithumbup
Tony
By: 'S Bolton'
Apr 16,2018
0 people found
this helpful
Excellent service and many thanks to Tony and his team for the support and quick response in letting my property....
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Comment on agent fees
Good
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By: Tony
Apr 18, 2018
View all comments (1)
Thank you Mrs Bolton, happy to help as always. ...

“Fairly better than other staff.Helpful in responding to my ......”

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Feb 27,2018
Minithumbup
Hamza
By: 'Mo'
Feb 27,2018
0 people found
this helpful
Fairly better than other staff. Helpful in responding to my queries, but was unable to respond to all the queries for example where in the property the communal TV system is located....
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Comment on agent fees
Bad (too much)
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“Antonio e'Silva is a Highly manipulative and dishonest individual. You ......”

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Feb 07,2018
Minithumbdown
Tony
By: 'Chorlton Tenant'
Feb 07,2018
2 people found
this helpful
Antonio e'Silva is a Highly manipulative and dishonest individual. You can see this yourself by the fact that he has applied all his fake reviews from a previous firm in London to the firm of Sherlock Homes in Manchester, where within 7 Days of taking the ...
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Comment on agent fees
no comment
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By: Tony
Feb 13, 2018
View all comments (1)
Dear sir, Firstly, this is a national review site - naturally if I change company or location it will change on this site. Secondly, as stated before, your rent had increased twice in the last 12 years, once in August 2016 and now for the second time in Feb 2018, I can see why you'd be disappointed as you have been used to lower rents for so long. The decision to increase your rent did not come from me, rather your landlord, I invite you into my office to see proof if you so wish. I ...

“Really thrilled with how quickly and painlessly a maintenance request ......”

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Nov 17,2017
Minithumbup
Helen
By: 'Lauren Hughes'
Nov 17,2017
0 people found
this helpful
Really thrilled with how quickly and painlessly a maintenance request was completed by Helen who explained clearly what the plan of action was to resolve the issue, both myself and the other tenant were very reassured and happy with the service....
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Comment on agent fees
Fees were pretty standard within the market
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“Hamza was very nice when we went for the flat ......”

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Sep 18,2017
Minithumbup
Hamza
By: 'Lena'
Sep 18,2017
1 people found
this helpful
Hamza was very nice when we went for the flat viewing then he was very professional and very responsive during the whole letting process! We really did appreciate his help!...
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“Avoid, use only if no alternative available. The Repairs department ......”

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Sep 06,2017
Minithumbdown
By: 'VickiD'
Sep 06,2017
1 people found
this helpful
Avoid, use only if no alternative available. The Repairs department is fine; they react promptly and well. The only annoying thing is that they require a detailed explanation for any broken switch while the switch in question is the cheapest model and designed to break ...
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Comment on agent fees
They charge maximum for evreything
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By: Sherlock Homes Properties Limited
Sep 21, 2017
View all comments (1)
Dear VickiD We are sorry to hear that you feel disgruntled with the administration charge. Sherlock Homes are transparent with the charges which are included on the website, in the office and on correspondence sent to tenants. We write to tenants acknowledging their notice to quit their tenancy, confirm the amount of rent due to the end of the tenancy and highlighting the importance of cancelling the standing order mandate. We confirm within this correspondence that on failure to cancel the ...

“Rachael Hitchings - Lettings Manager at Sherlock Holmes was super ......”

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Jun 20,2017
Minithumbup
By: 'James'
Jun 20,2017
0 people found
this helpful
Rachael Hitchings - Lettings Manager at Sherlock Holmes was super efficient. She did everything she said she would do and more. I would recommend her to others...
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Comment on agent fees
Reasonable
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By: Sherlock Homes
Jul 12, 2017
View all comments (1)
Dear James, thank you very much for your kind feedback. We are always glad to hear that you are happy with the service you received and especially happy to hear that you feel we have gone above and beyond expectations, Warmest regards from the team at Sherlock Homes ...

“I found Sherlock Homes professional and easy to deal with. ......”

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Jun 04,2017
Minithumbup
Hamza
By: 'Caroline'
Jun 04,2017
1 people found
this helpful
I found Sherlock Homes professional and easy to deal with. Hamza in particular was really quick to respond and very helpful. The tenant fees were a little steep but they were very upfront and honest and confirmed the total before I had to pay anything, ...
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Comment on agent fees
A bit steep but nothing hidden
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“I have rented through Sherlock Homes for a number of ......”

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May 11,2017
Minithumbup
Helen
By: 'Rachel'
May 11,2017
1 people found
this helpful
I have rented through Sherlock Homes for a number of years and always found their service to be very good. When ever I have needed to report a problem within my property their response time has always been prompt and I have been kept up ...
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Comment on agent fees
Agents fees were reasonable and in line with what other agencies charged.
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“I have always had excellent service from Sherlock Homes they ......”

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Apr 26,2017
Minithumbup
By: 'Barros'
Apr 26,2017
0 people found
this helpful
I have always had excellent service from Sherlock Homes they are improving year on year . I am glad that I chose to use them several years ago...
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“I like the way that I always being keep inform ......”

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Mar 21,2017
Minithumbup
Helen
By: 'Eva'
Mar 21,2017
0 people found
this helpful
I like the way that I always being keep inform about what is happening and when things will be done....
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Comment on agent fees
I have no comment
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“Sherlock Homes is a terrible letting agency. While our landlord ......”

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Mar 11,2017
Minithumbdown
By: 'B'
Mar 11,2017
0 people found
this helpful
Sherlock Homes is a terrible letting agency. While our landlord let her property through them, they held our rent checks numerous times without giving the landlord the rent. They failed to communicate numerous visits in an adequate amount of time. When the landlord terminated her ...
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By: Sherlock Homes Properties
Mar 30, 2017
View all comments (1)
Thank you for your comments within your review. It is unfortunate that given the matter was dealt with swiftly once you brought it to our attention, you chose to write a review of this nature. The contents of the review are not totally fair and do not reflect the important factors or indeed a true picture. The Deposit was protected at all times. Unfortunately, as you are aware this Deposit transfer to the Landlord was missed and was merely an oversight, which we believe was due to not holding in ...
Staff picture Tony
(43)
No image available Helen
(8)
No image available Hamza
(8)
Staff picture Paul
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:08 AM 24/07/2017 by David Buckley

Awards won by Sherlock Homes Estate Agents, Manchester M21 9EG


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